1. At the _____ managerial level, conceptual skills are particularly important.2. Employees who face

ethical dilemmas need ___________ so they can do what is right without fear of reprimand.

3. The European Union and North American Free Trade Agreement are often in the news in the United States. There are other trade agreements in the world. China and South Korea are not members of a specific trade agreement, but do take part in trade discussion of which agreement or association?

4. Which of the following statements does NOT describe an advantage of verbal communication?

It is easy to use.
It is accurate.
It facilitates feedback.
It is comfortable for managers.
It can be done with little preparation

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