Frequently Asked Questions
What services does your company offer?
Our services cover all stages of academic writing, editing, formatting. Whatever academic writing needs you may need we can deliver exactly that. we can help you with any type of college writing project, including essays, lab reports, case studies, and PowerPoint presentations the list is endless.
What are the qualifications of your writers?
We fully understand your needs and that is why we require that each of our writers pass a rigorous selection and qualification process before we trust them with writing your projects. We assign your work to the writer with the most extensive educational and writing background in the respective field of the academic study.
How do I place an order?
For clients who prefer to create a free account.
To place an Order
You need to create a free account then confirm your email. After logging infill in your paper requirements and place the order using the “New Order” button. This will redirect you to the order page. The Order page contains a list of all the features you may require to create your first order. After successful order placement, pay for your order, this enables us to assign your order to the appropriate writer that can handle your paper specifications.
2. After a writer has been assigned the order/paper he/she/they start(s) working on the paper immediately. Use the “in progress” tab to check which paper has been assigned.
3. Once the order has been completed it will be submitted, check your submitted order using the “Submitted Order” tab and proof-check if it was done as instructed, If done correctly “Mark It As Complete” and download your paper don’t forget to leave a review of how the paper was done. If there are errors, please feel free to return the paper for revision and we will be glad to review it. Check out our Revision Policies.
For clients who prefer not to create a free account.
4 Click on WRITE MY ESSAY/PLACE YOUR ORDER.
Fill in your paper specifications.
Submit then pay through PAYPAL
After your paper is complete you will receive it through the email you provided. (MAKE SURE THE EMAIL PROVIDED IS USABLE).
Are money transaction processes secure?
We use paypal as our main payment gateway. Our transactions are fully secure. We use industry standards to make sure you process your payments safely.
What payment methods do you accept?
For your convenience, our company accepts PAYPAL as our main payment gateway. Please send an email to our support center for more detailed payment information.
When and how do I assign my online classes to you?
You assign us your online classes when you are too busy that you cannot manage to give them the full attention they deserve, our professional tutors will be assigned to attend them on your behalf and they will answer all the questions asked depending on the additional information you provided. You simply have to fill in the online class form
Do you offer refunds?
Your total satisfaction of the order is our primary goal. You can rest assured knowing that you will like the final version we deliver. However, if you feel that the writer has omitted some of your specified instructions, please request a revision. Your project will be improved based on your suggestions. If for any reason you are dissatisfied with the revision, you are eligible to request a refund within three days after completion of the order.
Can I contact my writer?
Communication with your writer is important for the successful completion of your projects. We have developed a unique and easy to use a messaging system where you can communicate with your writer, where you can repost your instructions for clarification, submit additional files and requirements, etc. If you have any questions you can contact our customer service anytime day or night.
Do you offer discounts?
For our new customers, we offer a 15% discount on the first two orders made. To get your discount you need to provide your email(working email) and get it straight to your inbox. Each discount is specifically designed for each client.
What is about copyrighting?
Our site conforms to DMCA 512C thus we do not submit plagiarized work. Our work is written completely from scratch and answers the questions asked. Posting the work provided by our site on other sites without our consent is completely prohibited.
Will my task be completed within the deadline?
The order is assigned to a writer immediately you order it, hence we deliver quality and timely work.
Academic honesty and integrity.
The answers that we provide can only be used as a reference or even a tutoring aid as they are like reviewing answers to past exam papers during the exam preparation period. Therefore, in case you submit the answers that we provide as your own, you might end up committing academic dishonesty hence facing your institution’s academic disciplinary unit.
What if I do not like my essay?
If you do not like what the writer has submitted, kindly reach out to our support via LIVE CHAT. Our editor will go through the assignment instructions and the written paper, and if the fault is found on our side, we will reassign the order at no extra charge. If the submission deadline provided by the college or university does not allow us redo the work, we will refund you the full amount paid. However, we have some highly experienced writers who can complete ten pages in 5 hours. They can be assigned to the task. It is unlikely to get disappointed with our writing service.
Do I have to create an account?
You don’t have to create an account with us. Feel free to create your order by email. Send the assignment details to our official email; support@Academicheroes.com . We are always online and ready to serve you.