1. “Given the need to create a good news or routine announcement, such as a new procedure for filing expense

reports or conveying a holiday schedule, gather information and select relevant content to write a memo that meets the need efficiently and effectively.” How can knowledge of the direct and indirect approaches help writers write “efficiently and effectively”?

2. Writing is all about strategy. The writer needs to make a lot of decisions when developing a communication. And an incorrect decision can cause the communication to backfire. Has anyone in the class had an experience when an email was the right or wrong choice? Please explain.

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