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(answered) – 1. Complete Concept Application 6-1 on pages 185-186. Submit your

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(answered) – 1. Complete Concept Application 6-1 on pages 185-186. Submit your

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The Question

1. Complete Concept Application 6-1 on pages 185-186. Submit your answers and give a brief explanation for each answer. (5)

2. Review the suggestions for written communication and writing tips in the chapter.? Rewrite the following sentence so that the message is short, simple and understandable. (2)

?Because?your lack of punctuality results in a greater burden being placed on other employees in this department, who then have to answer the calls coming in to your desk as well as continue to handle their own, I must tell you that no further lateness on your part can be tolerated.

3. Review the section about feedback in the chapter.? Write appropriate positive feedback for?the following situation using the information in the chapter. (3)

It’s lunchtime and you have just paid the cashier at the end of the cafeteria-style serving line.? As you scan the room looking for a place to sit, you see Bob, one of your subordinates, sitting at a table by himself.? He gestures to you to join him.? It suddenly occurs to you that you have had very few opportunities to talk to Bob recently.? Bob is somewhat quiet and reserved, but his performance meets requirements in every respect.? He is hardly ever absent or tardy.?? His work is accurate and on time. You would like him to interact with other employees more. ?Perhaps if you join him for lunch, you’ll have an opportunity to give some positive feedback to this “Steady Eddie.”

4. How do you feel about using a 360-degree multi-rater feedback method? Would it be appropriate for your current or precious job? ? Explain why or why not.? As a manager, would you elect to use 360?? Explain. (3)

5. Read Situation 1 under Three Employee-Coaching Situations, on page 223.? Using the information in the chapter on how to give coaching feedback, write what you would say to the employee in situation 1. (3)

6. Review the BCF model on page 206. Write a BCF statement for each of the following: (6)
? ? ?a.) A co-worker borrows items from your work space but does not return them.
???? b.) Your co-worker has no authority over you yet is constantly telling you what to do and how to do it.
???? c.) A co-worker in your office area uses the office phone for personal calls.? This makes it difficult for you to make calls to your clients.

7. Review the section in the chapter on Managing Conflict.? What would be the most appropriate conflict style to use and discuss how you would handle the following conflict? (5)

You are working with a partner to complete a major project. You respect your partner?s intelligence and are happy you were paired with her. You split up the tasks and begin your work. Every few minutes your partner seems to be looking over your shoulder. After a little while, your partner begins making comments about your work. She is continually suggesting that you change your work to how she thinks it should be. Eventually, it seems like she is trying to take over the project. You know she could do a good job and you want a good grade, but you want to have some input as well. What do you do?

 
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