business process outsourcing has become an emerging trend in most small and

large corporations. This has been particularly true during the last year and a half, as many companies have turned to outsourcing in order to reduce overhead costs during these recessionary times. Identify some companies with which you have been personally associated or companies that you have read about which have gone through the outsourcing process for some of their business operations. How did affected employees react to the outsource process?

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