Managerial report for statistics class

THIS IS JUST HALF, PLEASE REVIEW THE ATTACHED FILE

1.  Make sure, you do have a data access from the chosen company in the above industry for two different time periods or two different locations in the same time period. 

2.  Suppose you work on quality control in that company. Your job is to do monthly checks on the quality of service by collecting data on key areas.  Your company is watching sales by collecting data on location, and three variables. 

3.  Select the three variables of your choice (based on data availability).

You are to prepare a Managerial Report answering the following

1. Use appropriate descriptive statistics to summarize each of the three variables. (Covered in Chapter-2)

2.  Use appropriate descriptive statistics to summarize each of the three variables for the comparison year/quarter/location (dependent on what you chose in #1 – location or time). (Covered in Chapter-2)

3.  Compare your summary results. Discuss any specific statistical results in visuals that would help the reader to understand your point. (Covered in Chapter-2)

AND ALSO PART B, WHICH IS ATTACHED BELOW

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Discuss and explain each of the risk management processes?

Briefly identify the three theoretical perspectives of globalization.

Discuss and explain each of the risk management processes? How is it different with a program versus a project?

 
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What can be recommend to reduce the customer waiting time during the peak hours at the canteen.

Suppose in a school canteen, we observe many processes that the canteen staff perform while serving us as their customer.

(a) What could be the two process which plays an important role. Indicate how Control charts can be used to monitor these two processes that was selected. So then how does control charts link to the definition of quality at the canteen?

(b) Using the results of the control charts, what can be recommend for improving the customer experience at the canteen?

(c) What can be recommend to reduce the customer waiting time during the peak hours at the canteen.

 
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Show what consultative process was used to allow for procedures and systems (including rosters new or amended service provisions) to be adjusted.

The partners who own ‘Green Tour Excursions’ where you work as Duty Manager have decided to reappraise the operations of the Fraser Island Tours which operates five (5) vehicles and drivers who also take on the role as tour guides.

The partners say there are too many potential legal issues and complaints from customers and as a result the bottom line of the business is suffering. They say the average turnover has decreased by 15 % and custom likely will be lost to other operators although comparative tours have the same cost for this day tour.

The itinerary which was in place for the current one (1) day island wilderness trip included:

§ Central Station including Wanggoolba Creek boardwalk

§ Lake McKenzie – a swim in crystal clear waters and pristine white sands.

§ Seventy-Five Mile Beach

§ Eli Creek – swim or float in the clear waters

§ Maheno Shipwreck – take a photo stop at the rusting wreck of the Maheno washed ashore during an out-of-season cyclone in 1935

§ The Pinnacles Coloured Sands – learn of the Butchulla legends surrounding them.

Inclusions:

1. National Park Fess

2. Morning Tea at a picnic ground

3. Picnic Lunch

4. Transfers from Hervey Bay Accommodation to ferry return.

The main issues which have been identified by the partners of ‘Green Tour Excursions’ for the particular tour included:

1. On three (3) out ten (10) tours the 4-wheel drive tourist vehicle ran out of fuel which resulted in a 1 hour shortfall of the trip on each occasion.

2. On two (2) trips the air conditioning of the vehicle failed.

3. There were eighteen (18) complaints about poor hygiene relating to cups and cutlery used for morning tea and picnic lunch.

4. Twelve (12) customers have expressed concerns of being provided with food from eskis and service vessels provided from a plastic container.

5. Three (3) customers have complained about being served pastries from a card board box which must have been the packaging provided by our supplier.

6. There were four (4) claims from customers who claimed they felt unwell or sick after consuming the BBQ picnic lunch which includes a small steak, sausages, 2 different salads and bread and butter.

7. There are increasingly complaints from drivers of the vehicles that their days are too long given that they are required to prepare their vehicles post and before each trip which could potentially breach WHS requirements and entitlements.

8. Twelve (12) customers have expressed concerns of being provided with food from eskis and service vessels provided from a plastic container.

9. There were three (3) incidences during the past two (2) months where customers had close encounters with venomous snakes in the toilet block located the picnic area used for stops.

You are required to investigate these issues and explore provisions to meet all legislative requirements.

Present your responses in report format suitable for presentation at a management meeting.

1. Describe how you would monitor the work hours of the driver/tour guide and the efficiency involved in those hours – this would also mean you need to identify relevant problems associated with adjusting staff levels to attain the requested improvement

2. Show what consultative process was used to allow for procedures and systems (including rosters new or amended service provisions) to be adjusted. Show that in this area, quality assurances can be given so that customers will not be affected and indicate the time frame involved in your change

3. List the measures taken to ensure functional clean vehicles, and prevention of hygiene issues

4. In your new plan, you must show the delegation process that will be involved. Will you need new job specifications to be written? If so, how many?

5. Will training be necessary to accommodate the new jobs if this is the option you recommend the owners to take? Estimate a budget for retraining should it be necessary

6. Describe how day-to-day operations will not be negatively affected with your proposed changes

 
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