B207B Shaping Business Opportunities II

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Instructions:
 

  • Fill in the pt3 form and make sure to fill all information correctly including your ID, section and tutor.
  • Write all your answers on the same pt3 document.
  • Answer each question separately. Write one essay for each question.
  • Make sure to label your answers with the question number.
  • Do not write the questions in your answer document.
  • Make sure that your answers are within the wordcount.
  • You must upload your answer document to the LMS by the cut-off time.

 
 
 
Plagiarism
According to the Arab Open University By-laws, “The following acts represent cases of cheating and plagiarism:

  • Verbatim copying of printed material and submitting them as part of the Take Home Exam without proper academic acknowledgement and documentation.
  • Verbatim copying of material from the Internet, including tables and graphics.
  • Copying other students’ notes or reports.
  • Using paid or unpaid material prepared for the student by individuals or firms.
  • Utilization of, or proceeding to utilize, contraband materials or devices in examinations.”

 
Penalty on plagiarism
The following is the standard plagiarism penalty applied across branches as per Article 11 of the university by-laws:

  • Awarding of zero for an assignment wherein more than 20% of the content is plagiarized.
  • Documentation of warning in student record.
  • Failure in the course to dismissal from the University.

 
Dell
In January 2006, Dell, the world’s largest computer maker, announced plans to setup its fourth call center in India. The company already employs over 10,000 people in its Indian call centers, which provided a telephone help desk service to its many thousands of customers around the world. Like many other Western companies, Dell was attracted to India by the abundance of low-cost English-speaking workers, many of whom are well qualified and highly IT literate. Locating call centers in India sounds like a good deal all round. Customers get access 24 hours a day, 7 days a week wherever they are in the world, companies are able to reduce costs, and workers in a developing country get jobs.
However, not everyone is happy. Niels Kjellerup, Publisher and Editor of The Call Centre Managers Forum, an online chat room for call center managers, argues that the rush to outsource customer contact operations to cheaper locations has resulted in the worst of management practices in US and UK call centers being exported as ‘World Class Call Centre Practice’ in countries like India. He says that too often what is seen in India is bad customer service delivered cheaply. He claims that many Indian call centers are run as sweatshops with intelligent people being treated like cattle. Call center managers with little or no previous experience adopt ‘idiotic vendor measures’ such as ‘how many calls’ and ‘how short’, which simply result in the delivery of poor levels of customer service.
Agents are required to work nine and a half hours a day, but typically work anywhere from 12 to 16 hours. Processing 28 calls an hour is mandatory. Another target is to ensure that no customer calls back within seven days. The informant claimed that there are few, if any allowances for time off, even for doctor visits, sick days or handling family emergencies.
 
 
Answer the three following questions:
Question 1 (30 marks, maximum 300 words)
When a business expands its operation into other countries, the impact of globalization on human resource development and management is significant.

  1. What role does HRM play for Dell? Support your answer with examples. (15 marks)
  2. Discuss the obstacles that Dell faces for survival and success due to globalization. Support your answer with discussion and relevant example. (15 marks)

Question 2 (35 marks, maximum 300 words)
A traditional view of globalization is that it involves rolling out the same offering across the globe using the same ingredients, brand name and marketing communications. However, organizations have realized that they need to adapt their offerings and communications to local preferences and conditions.
By using B207B course material and other resources such as Dell website, discuss what is the difference between globalization and customization in marketing segmentation and marketing mix in relation to Dell Computers.
Question 3 (35 marks, maximum 300 words)
Globalization increases connections among people around the globe, both narrowing and widening the differences between them in various ways. On the one hand, increases in trade and communication bring closer awareness among consumers and workers of many brands and businesses’ activities, but on the other hand, it has negative effects on the global marketplace.
Required: Discuss the key negative effects of the global marketplace. Support your answers with examples in relation to Dell.
[END OF QUESTIONS]

 
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MGT/448 Version 9: Comprehensive Analysis of Global Entry

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Question Description

Perhaps one of the first key decisions a prospective business owner makes is the mode of entry in the chosen country (INDIA). Making the correct choice will ensure the integrity of the business not only legally, but financially as well. Accordingly, a detailed understanding of the various modes of entry will provide students with the knowledge needed to properly select the appropriate organization.
Assignment Steps
Resources: Suggested but not required: Shamah, Shani. (2011). A Foreign Exchange Primer. New York, NY: John Wiley & Sons.
Search the Internet for vendors who sell this book or inquire about it with a local library.
Compose a minimum 700-word analysis of the following modes of entry:

  • Turnkey Project
  • Licensing
  • Corporation
  • Franchising
  • Joint Venture

Address the following in the analysis:

  • Discuss and describe the various modes of entry.
  • Evaluate the pros and cons associated with each mode of entry.

Learning Team Assignment: Comprehensive Analysis of Global Entry

 

Purpose of Assignment

 
Perhaps one of the first key decisions a prospective business owner makes is the mode of entry in the chosen country. Making the correct choice will ensure the integrity of the business not only legally, but financially as well. Accordingly, a detailed understanding of the various modes of entry will allow the team members the knowledge to properly select the appropriate organization.
 

Resources Required

 
Suggested but not required:
Abbott, Riley J. (2015). PESTEL Analysis for Students. London, UK: Science and Management Press of
London.

Grading Guide

 

Content Met Partially Met Not Met Comments:
Discussed and described the various modes of entry:
·         Turnkey Project
·         Licensing
·         Corporation
·         Franchising
·         Joint Venture		        
Evaluated the pros and cons associated with each mode of entry:
·         Turnkey Project
·         Licensing
·         Corporation
·         Franchising
·         Joint Venture     		       
The analysis is a minimum 700 words in length.        
 
 
 		   Total Available Total Earned  
    7 #/7  

 

Writing Guidelines Met Partially Met Not Met Comments:
Organization        
The tone is appropriate to the content and assignment.        
The introduction provides a sufficient background on the topic and previews major points.        
Paragraph transitions are present, logical, and maintain the flow throughout the paper.        
The conclusion is logical, flows from the body of the paper, and reviews the major points.        
Mechanics        
The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements.        
Intellectual property is recognized with in-text citations and a reference page.        
Sentences are complete, clear, and concise.        
Rules of grammar and usage are followed including spelling and punctuation.        
    Total Available Total Earned  
    3 #/3  

 
 

Assignment Total # 10 #/10  
Additional comments:
 
 
 

 
 
 
 
 

 
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How Organizational Size Affects HR Outsourcing

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Question Description

In the business world, expanding the size of your organization usually seems to be a worthy goal. Of course, it does not take much research to find examples that disprove the rule. Whether bigger is better for a particular organization may be open to consideration, the Required Resources for this week support the idea that the size of an organization plays an important role in decision making processes, particularly in regards to outsourcing.
Articles, such as “The Influence of Business Strategy on the Decision to Outsource Human Resource Activities,” by Abdul-Halim and Geare (2009), in your Required Resources for this week, delve into the issues considered when deciding whether to outsource HR and other organizational functions, and HR’s role in the process. The Woodall, et al., article referenced in this week’s Discussion compares drivers that lead large versus small organizations to consider outsourcing their HR. Why are larger organizations usually more cost conscious, as the authors noted? Based on your research, is that the best approach?
From your research into organizational influences on outsourcing HR functions, what ramifications are there for HR executives in organizations that outsource HR functions? Is there a difference in the way larger organizations tend to make outsourcing decisions compared to smaller organizations?
To complete this Assignment, respond to the following in a 3- to 4-page paper:
Analyze organizational influences on outsourcing HR functions.
Describe influences that lead organizations to outsource.
How does the outsourcing of HR functions address organizational issues?
What are the positive and negative ramifications for HR professionals in organizations that outsource some HR functions?
What implications are there for the career paths of HR professionals in this situation?
How can HR professionals maintain viability in this situation?
Might some HR professionals thrive in this situation? Explain how that could happen.
Evaluate the impact of company size on organizational outsourcing decisions.
Is there a clear pattern to how large organizations handle HR functions compared to small organizations related to outsourcing HR functions?
How does the size of an organization factor into how these decisions are made?
From your research, what factor do you think is the most influential? Support your reasoning.
All work must be original and in APA format. Please include an introduction and conclusion.
 
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B207B Arab Open University Shaping Business Opportunities Questions

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B207B
Shaping Business Opportunities II
 
 
STMA
 QUESTIONS
 
2019-2020/Second
April 28th – May 5th
 
                        
          Time Allowed:   Number of Exam Pages:  4
((including this cover sheet

 
Instructions:
 

  • Fill in the pt3 form and make sure to fill all information correctly including your ID, section and tutor.
  • Write all your answers on the same pt3 document.
  • Answer each question separately. Write one essay for each question.
  • Make sure to label your answers with the question number.
  • Do not write the questions in your answer document.
  • Make sure that your answers are within the wordcount.
  • You must upload your answer document to the LMS by the cut-off time.

 
 
 
Plagiarism
According to the Arab Open University By-laws, “The following acts represent cases of cheating and plagiarism:

  • Verbatim copying of printed material and submitting them as part of the Take Home Exam without proper academic acknowledgement and documentation.
  • Verbatim copying of material from the Internet, including tables and graphics.
  • Copying other students’ notes or reports.
  • Using paid or unpaid material prepared for the student by individuals or firms.
  • Utilization of, or proceeding to utilize, contraband materials or devices in examinations.”

 
Penalty on plagiarism
The following is the standard plagiarism penalty applied across branches as per Article 11 of the university by-laws:

  • Awarding of zero for an assignment wherein more than 20% of the content is plagiarized.
  • Documentation of warning in student record.
  • Failure in the course to dismissal from the University.

 
Dell
In January 2006, Dell, the world’s largest computer maker, announced plans to setup its fourth call center in India. The company already employs over 10,000 people in its Indian call centers, which provided a telephone help desk service to its many thousands of customers around the world. Like many other Western companies, Dell was attracted to India by the abundance of low-cost English-speaking workers, many of whom are well qualified and highly IT literate. Locating call centers in India sounds like a good deal all round. Customers get access 24 hours a day, 7 days a week wherever they are in the world, companies are able to reduce costs, and workers in a developing country get jobs.
However, not everyone is happy. Niels Kjellerup, Publisher and Editor of The Call Centre Managers Forum, an online chat room for call center managers, argues that the rush to outsource customer contact operations to cheaper locations has resulted in the worst of management practices in US and UK call centers being exported as ‘World Class Call Centre Practice’ in countries like India. He says that too often what is seen in India is bad customer service delivered cheaply. He claims that many Indian call centers are run as sweatshops with intelligent people being treated like cattle. Call center managers with little or no previous experience adopt ‘idiotic vendor measures’ such as ‘how many calls’ and ‘how short’, which simply result in the delivery of poor levels of customer service.
Agents are required to work nine and a half hours a day, but typically work anywhere from 12 to 16 hours. Processing 28 calls an hour is mandatory. Another target is to ensure that no customer calls back within seven days. The informant claimed that there are few, if any allowances for time off, even for doctor visits, sick days or handling family emergencies.
 
 
Answer the three following questions:
Question 1 (30 marks, maximum 300 words)
When a business expands its operation into other countries, the impact of globalization on human resource development and management is significant.

  1. What role does HRM play for Dell? Support your answer with examples. (15 marks)
  2. Discuss the obstacles that Dell faces for survival and success due to globalization. Support your answer with discussion and relevant example. (15 marks)

Question 2 (35 marks, maximum 300 words)
A traditional view of globalization is that it involves rolling out the same offering across the globe using the same ingredients, brand name and marketing communications. However, organizations have realized that they need to adapt their offerings and communications to local preferences and conditions.
By using B207B course material and other resources such as Dell website, discuss what is the difference between globalization and customization in marketing segmentation and marketing mix in relation to Dell Computers.
Question 3 (35 marks, maximum 300 words)
Globalization increases connections among people around the globe, both narrowing and widening the differences between them in various ways. On the one hand, increases in trade and communication bring closer awareness among consumers and workers of many brands and businesses’ activities, but on the other hand, it has negative effects on the global marketplace.
Required: Discuss the key negative effects of the global marketplace. Support your answers with examples in relation to Dell.
[END OF QUESTIONS]

 
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