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Effective Leadership And Teamwork in Nursing Essay

Effective Leadership And Teamwork in Nursing Essay

Effective leadership and teamwork in nursing, with particular reference to psychiatric (mental health) nursing, within the context of professional practice and client (patient) perspectives

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As part of the campaign to deliver effective health and social care, the Government’s modernisation agenda focuses on strengthening nursing leadership and developing inter-professional teamwork. It is proposed that having good quality clinical leadership skills among all health professionals is perceived as vital to the provision of high-quality, effective patient-centred care, as well as for the development and future of the National Health Service (NHS) (Department of Health (DOH), 2000, pp59-71). Nurse leadership has developed significantly over the past decade and now nurses can become nurse consultants, nurse practitioners, and modern matrons or run nurse-led units. It is debated that high calibre nurse leadership can produce more motivated and effectual staff, reduce the risk of errors in drug management, decrease staff turnover and rates of sickness, result in fewer patient complaints and most importantly improve patient care (Williams et al, 2001, pp1-3). This essay will critically analyse effective leadership and teamwork in nursing, especially within a mental health nursing context, with respect to professional practice and patient perspectives.Effective Leadership And Teamwork in Nursing Essay

As mentioned leadership skills have for a long time been acknowledged as a solution to the provision of good health care. In order to achieve first-rate health care, healthcare personnel especially senior nurses must be able to effectively lead teams, particularly across professional, clinical and organisational boundaries (Taylor, 2007, p30). Two of the key roles of a lead nurse or senior nurse manager are that of supporting staff and overseeing nursing in the provision of patient care (Castledine, 2004, p119).Effective Leadership And Teamwork in Nursing Essay

It is proposed that meeting staff needs improves satisfaction, productivity and efficiency and it is debated that productivity is now an important concept within health and social care sectors. It is suggested that productivity within the healthcare industry is defined by the quality of patient care. Arguably, productivity is not exclusively dependent upon how hard and well individuals work, but about meeting staff needs and support from leaders and colleagues (Moiden, 2003, p19). Debatably, where team leaders or managers are concerned about the needs and objectives of their staff, and are aware of the social and physical conditions that affect their working environments, productivity and efficiency will improve. It is possibly that a lack of working environments that support staff affects the quality of care for patients. It is suggested that it is vital that the nurse manager has leadership skills that allow a team to work together effectively (Moiden, 2003, p19). Nurse leaders should be seen frequently by those they lead as high visibility could ensure that support is obtainable when most needed. Similarly, nurse leaders must ensure that staff skills are used in such a way that patients’ obtain the greatest benefit from their abilities. This can be achieved by the nurse leaders enabling others to act and giving positive responses to work-related performance. This will facilitate motivation, increasing job satisfaction and promoting better patient care (Clegg, 2000), p44).

Within a psychiatric nursing environment whether it is in the community or in a mental health unit teamwork is imperative for both the staff and the service users. In the field of psychiatric nursing, nurses work as a team with other professionals such as psychiatrists, clinical psychologists, occupational therapists and social workers. Therefore, responsibility for the service users is shared across the whole multi-disciplinary team and each service user relates to several team members (Williams, 2005, p39). Arguably, the team approach to patient care within mental health nursing has advantages in terms of reducing dependency on team members, and reducing levels of burnout. It is debated that teamwork is vital in order to provide a safe and therapeutic environment that respects the service user’s dignity while promoting independence and preparation for life in society. The team approach can be supportive and creative but it is not without its problems (Machin, 1998, p17).Effective Leadership And Teamwork in Nursing Essay

Onyett et al (1997) studied a sample of four hundred and forty-five team members across various disciplines working in fifty-seven Community Mental Health Teams (CMHTs). Emotional exhaustion, low personal accomplishment, depersonalisation, job satisfaction and sick leave was examined in relation to the perceived clarity of the role of the team, personal role clarity, identification with one’s profession and the team, caseload size, composition and the frequency with which users were seen. Excessive emotional exhaustion was reported, predominantly among consultant psychiatrists, social workers, nurses and psychologists. High job satisfaction, high individual achievement and “low depersonalisation” were also found. Job satisfaction was associated with “team role clarity” and identification with the team. Effective Leadership And Teamwork in Nursing Essay Caseload size, assemblage and the frequency with which service users were seen were not associated with job satisfaction or burnout. Important disparities were found between disciplines on all variables except sick leave. Therefore, on the evidence presented it could be argued that team membership has different implications for different disciplines. Debatably, greater attention is needed to the composition, training and leadership of CMHTs rather than hope that the disciplines will spontaneously work effectively together. It is important to note that the research used here of evidence of effectiveness of teamwork has various limitations. Firstly, the small sample size makes it not viable to relate the findings to all CMHTs in the United Kingdom. Secondly, the questions asked in the study might be seen to be leading questions and this makes the study unreliable. Thirdly, this study does not take into account the personal views of the members of the team. The individual views on the effectiveness of multi-disciplinary teamwork from the nurses, occupational therapists and social workers could make this research more valid as relationships and issues of skill mix between the disciplines could have been explored within the context of patient care.Effective Leadership And Teamwork in Nursing Essay

Teamwork appears to be more effective in enabling first-class patient care within hospital based mental health units. Flockhart and Moore (2002, p96) assessed the effectiveness of teamwork on patient care at the psychiatric intensive care unit that is part of the Maudsley NHS Trust in South London. The unit admits some of the most challenging patients who cannot be safely managed on general wards. Many patients suffer from paranoid schizophrenia or bipolar affective disorder and can be violent or aggressive, suicidal, harming themselves or be abusing various substances. Patients are only admitted on the unit for clinical reasons, not for safety. The main ethos of the unit is to help the service users achieve their maximum level of functioning so that they can be cared for with the fewest possible restrictions. It is important therefore that in this unit and in others like it in the United Kingdom the nurses need to be good team workers and be able to deal with issues calmly. Patient involvement and collaborative working has been addressed by joint care planning with the family and other key disciplines such as social workers, probation officers and various psychiatric and psychology therapists and this had led to rapid improvements in patients’ mental state and behaviour. The collaborative teamwork that focuses on the patients’ safety has improved team communication and effectiveness. Arguably, this particular unit has an efficient team that has empowered and enabled the staff to provide the best and most effective care for the service users. This is because the team is organised, supported and valued by each of the other members and the skill mix is ideal for improving patients’ mental health.Effective Leadership And Teamwork in Nursing Essay

It is also important to note that this unit has one dedicated team leader or co-ordinator that provides a consistent approach that meets all the needs of the service users and staff. Routine physical proximity appears to contribute to constructive working relationships and this has been illustrated by the effective interprofessional working relationships observed in this unit. Debatably, in contrast, within a community setting each discipline will have its own team leader or manager and this might lead to inconsistencies, differences and confusion in policy and decision making.Effective Leadership And Teamwork in Nursing Essay

In reviewing the literature for this essay the author would like to propose the following recommendations. Debatably, more evidence based research is needed on how effective leadership leads to enhanced practice and improved patient care, especially within mental health nursing. There appears to be some literature on the effectiveness of teamwork within the mental nursing profession. Arguably, this is because the provisions needed by mental health service users are wide and varied and historically multi-disciplinary teams have always been the solution to providing care and support for service users whether that care was deemed to be of good quality or of inferior quality. However, there is room for more evidence-based literature on the effectiveness of teamwork within mental health nursing. Similarly, it is suggested that there is a need for more evidence-based literature on the effectiveness of teamwork in nursing in general. Correspondingly, there is little or no evidence-based literature that expounds service user’s perspectives about how efficient teamwork improves their care.Effective Leadership And Teamwork in Nursing Essay

From the evidence presented it can be said that many factors lead to better team performance and arguably, one of the most significant is that of team leadership. Good quality leadership skills are the solution to enabling teams to provide high quality effective patient care. Effective team leadership improves satisfaction among team members and patients and improves productivity. In order to be effective as a leader the team leader must be visible and approachable. Team working within a hospital setting is generally more effective in delivering good quality patient care than that often achieved within a community setting where multi-disciplinary teams are involved. The stress on team members in CMHTs is related to the standard of leadership as well as the composition and training of the team. Experience in the Maudsley NHS Trust illustrates the importance of good team working and leadership in determining the quality of outcomes for patients. Evidence in the literature studied is presented from the perspective of staff in healthcare teams while there is little or no evidence of the views of service users on the subjects of leadership and teamwork.Effective Leadership And Teamwork in Nursing Essay

Effective Leadership and Management in Nursing
NUR/492: Leadership and Management
July 9, 2012
Instructor: Janet Bailie Effective Leadership and Management in Nursing Leadership and management are essential to any health care organization, balancing patient care, employees, physicians, and the organization. Nursing is founded on interpersonal relationships. As a people-oriented profession, nursing leadership styles are influenced by humanism. The mission, attitude, and behaviors of a health care organization begins with its leadership, which creates the direction and purpose of the organization. The purpose of this paper is to differentiate between leadership and management, describe views of leadership, and explain the…show more content…
Through trusting interpersonal relationships staff members are empowered to discuss openly concerns and proposed solutions without consequence from the leader. It is important that followers feel comfortable with approaching the leader with complaints or concerns. Leadership demonstrating a neutral position and maintaining a non-judgmental attitude when faced with difficult situations is much easier to approach. Effective Leadership And Teamwork in Nursing Essay
Effective Leadership Leading a health care organization comes with immense responsibility and is not an easy task. Transformational leadership has proven to be an effective leadership style in the nursing profession, demonstrating a clear mission, a commitment to excellence, and the ability to motivate and lead others to higher levels of achievement (Schwartz, Spencer, Wilson, & Wood, 2001). Characteristics and qualities of an effective leader include
• Communication skills- able to openly communicate, easy to approach, and listens
• Compassionate- kind, caring, and respectful of others
• Dependable-reliable, consistent Effective Leadership And Teamwork in Nursing Essay

Globally, health care systems in the developed world continue to struggle with escalating demands for services and escalating costs. Service design inefficiencies, including outmoded models of care contribute to unsustainable funding demands.1 An example is the continuing practice in many settings to look to hospital emergency departments to provide what are essentially, primary health care services. While some progress and reforms have been achieved, numerous experts point to the need for further system change if services are to be affordable and appropriate in the future.2 They note that

[…] further change is still needed, despite years of progress in the quality of health care around the world. This transformation will require leadership – and that leadership must come substantially from doctors and other clinicians, whether or not they play formal management roles. Clinicians not only make frontline decisions that determine the quality and efficiency of care but also have the technical knowledge to help make sound strategic choices about longer-term patterns of service delivery.Effective Leadership And Teamwork in Nursing Essay

Effective clinical leadership has been linked to a wide range of functions. It is a requirement of hospital care, including system performance, achievement of health reform objectives, timely care delivery, system integrity and efficiency, and is an integral component of the health care system.2–4 Though most people are provided with health care within the community setting, hospital care continues to garner the bulk of funding and attract considerable attention in relation to care quality and related concerns. Indeed, hospitals are very costly and diverse environments that vary in size and complexity, determined in part by their overall role and function within the larger health care system. The services provided by individual hospitals are determined and driven by a number of mechanisms, including government policy, population demographics, and the politics and power of service providers.Effective Leadership And Teamwork in Nursing Essay

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However, regardless of the differences, the clinical areas of the hospital are critical to all health care organizations, given that it is at this level where consumers principally engage with the hospital system. It is at this point where consumers are recipients of hospital care and where they witness and experience how the system functions, observing the strengths and inefficiencies of the health care system and conflict and collegiality between and among groups of health professionals. It is also at this point that clinicians, defined as any frontline health care professionals, have opportunities to fulfill leadership roles. For consumers of health care to achieve optimal health outcomes and experience optimal hospital care, many believe effective clinical leadership is essential.

In this paper, we discuss clinical leadership in contemporary health care, definitional issues in clinical leadership, roles of hospitals in contemporary health care, preparation for clinical leadership roles, and the facilitators and barriers to effective clinical leadership in the hospital sector.Effective Leadership And Teamwork in Nursing Essay

Clinical leadership in contemporary health care

The importance of effective clinical leadership in ensuring a high quality health care system that consistently provides safe and efficient care has been reiterated in the scholarly literature and various government reports.6–8 Recent inquiries, commissions, and reports have promoted clinician engagement and clinical leadership as critical to improving quality and safety.9 As one Australian example, a key priority nursing recommendation of the Garling Report was that Nurse Unit Manager (NUM) positions be reviewed and significantly redesigned “to enable the NUM to undertake clinical leadership in the supervision of patients […] to ensure that for at least 70% of the NUM’s time is applied to clinical duties.”8 The remaining time could be spent on administrative and management tasks. In the more recent Francis report7 from the UK, a recommendation was made for similarly positioned ward nurse managers to be more involved in clinical leadership in their ward areas. In the United States, clinical leadership has also been identified as a key driver of health service performance, with the Committee on Quality of Healthcare suggesting considerable improvements in quality can only be achieved by actively engaging clinicians and patients in the reform process.Effective Leadership And Teamwork in Nursing Essay

However, leadership in health care is often very complex, and some authors claim it faces unique contextual challenges. For example, Schyve5 claims aspects of governance are sui generis in health care, noting

healthcare organizations also have a rather unique characteristic. That is, the chief executive is not the only part of the organization’s leadership that is directly accountable to the governing body. In healthcare, because of the unique professional and legal role of licensed independent practitioners within the organization, the organized licensed independent practitioners – in hospitals, the medical staff – are also directly accountable to the governing body for the care provided. So the governing body has the overall responsibility for the quality and safety of care, and has an oversight role in integrating the responsibilities and work of its medical staff, chief executive, and other senior managers into a system that that achieves the goals of safe, high-quality care, financial sustainability, community service, and ethical behaviour. This is also the reason that all three leadership groups – the governing body, chief executive and senior managers, and leaders of medical staff – must collaborate if these goals are to be achieved (Schyve 2009:35).Effective Leadership And Teamwork in Nursing Essay

While nursing is not specifically named in the above quote, we believe nursing to be implicit and integral to leadership in hospitals. There is recognition of the challenges associated with health care governance, evidenced by significant investment internationally in building systems for leadership development in health care.5,11 For example, the UK advanced leadership programs have been instituted and run for clinical leaders since 2001 by the National Health System Leadership Centre,12 and there are some similar innovations in other countries (see, for example, Ferguson et al13). This points to the realization that the cost and consequences of poor clinical leadership greatly outweigh the costs and potential benefits of provision of formal programs to enhance clinical leadership capacity ideally in a multidisciplinary health care team context.Effective Leadership And Teamwork in Nursing Essay

Indeed, across the health care sector, evidence exists of the need for clinical leadership to optimize care delivery. In addition to challenges associated with resources and demand, episodes of poor patient outcomes, cultures of poor care, and a range of workplace difficulties have been associated with poor clinical leadership,8,9,14 and these concerns have provided the impetus to examine clinical leadership more closely.Effective Leadership And Teamwork in Nursing Essay

Definitional issues in clinical leadership

Within the health care system, it has been acknowledged that clinical leadership is not the exclusive domain of any particular professional group.15 Rather, all members of the health care team are identified as potential leaders.16 Like “leadership,” the concept of clinical leadership can be defined in a range of ways; and while a standard definition of clinical leadership providing absolute agreement on meaning is not crucial to progress and is likely to prove difficult,17 it is useful to consider the various ways clinical leadership is conceptualized and presented in the literature. While effective clinical leadership has been offered up as a way of ensuring optimal care and overcoming the problems of the clinical workplace, a standard definition of what defines effective clinical leadership remains elusive.15,18 Indeed, in some ways it is easier to consider what constitutes poor or ineffective clinical leadership.Effective Leadership And Teamwork in Nursing Essay

A secondary analysis of studies exploring organizational wrongdoing in hospitals highlighted the nature of ineffectual leadership in the clinical environment. The focus of the analysis was on clinical nurse leader responses to nurses raising concerns. Three forms of avoidant leadership were identified:

placating avoidance, where leaders affirmed concerns but abstained from action; equivocal avoidance, where leaders were ambivalent in their response; and hostile avoidance, where the failure of leaders to address concerns escalated hostility towards the complainant.Effective Leadership And Teamwork in Nursing Essay

These forms of leadership failure were all associated with negative organizational outcomes. Similarly, McKee et al employed interviews, surveys, and ethnographic case studies to assess the state of quality practice in the National Health Service (NHS); they report that one of the most important insurances against failures such as those seen in the Mid-Staffordshire NHS Trust Foundation is active and engaged leaders at all levels in the system.14,19

Despite the definitional uncertainty, a number of writers have sought to describe the characteristics, qualities, or attributes required to be an effective clinical leader. Synthesis of the literature suggests clinical leadership may be framed variously – as situational, as skill driven, as value driven, as vision driven, as collective, co-produced, involving exchange relationships, and as boundary spanning (see Table 1). Effective clinical leaders have been characterized as having advocacy skills and the ability to affect change.20,21 As well, effective clinical leaders have been linked to facilitating and maintaining healthier workplaces,22,23 by driving cultural change among all health professionals in the workplace.24 To achieve these positive outcomes, clinical leaders need to be seen as credible – that is, be recognized by colleagues as having clinical competence18,25–27 and have the skills and capacity to effectively support and communicate with members of multidisciplinary clinical teams.Effective Leadership And Teamwork in Nursing Essay 18,25 Taking an individual perspective, effective clinical leaders require personal qualities that reflect positive attitudes toward their own profession, have the courage and capacity to challenge the status quo, effectively address care quality issues, and engage in reflective practice.18,14 Pepin et al found that clinical competence, the capacity to lead a team, and being prepared to challenge the status quo were necessary skills for clinical leaders in one Canadian study.28 In an Australian study, findings indicated that student nurses want clinical leadership attributes from their clinical preceptors to include being supportive, approachable, and motivating, while being effective communicators.29 Table 1 summarizes the characteristics of clinical leadership and the attributes of clinical leaders distilled from the literature.Effective Leadership And Teamwork in Nursing Essay

Despite acknowledging the lack of a standard definition of clinical leadership, the authors in one literature review identified common themes:

[…] the ability to influence peers to act and enable clinical performance; provide peers with support and motivation; play a role in enacting organizational strategic direction; challenge processes; and to possess the ability to drive and implement the vision of delivering safety in healthcare.Effective Leadership And Teamwork in Nursing Essay

Many articles assert that clinical leadership is leadership provided by clinicians often recognized as clinical leaders. Indeed, an important driver of the move toward models of clinical leadership is the notion that clinical leaders “are the custodians of the processes and micro-systems of health care.”31 Stanley has contributed a summary of seven clinical leadership characteristics which includes factors such as expertise, direct involvement in patient care, high level interpersonal and motivational skills, commitment to high quality practice, and empowerment of others.32 In contrast to managerial leadership, which operates through hierarchical superior–subordinate organizational relationships, clinical leadership has a collegiate orientation and a focus upon the patient or service interface.11 While some clinical leaders may hold positions of positional authority, primarily the influence of clinical leaders stems from characteristics such as clinical credibility and the capacity for collaboration. While transformational leadership positions the leader as a charismatic shaper of followers,33 clinical leadership is more patient centered and emphasizes collective and collaborative behaviors.Effective Leadership And Teamwork in Nursing Essay

It is apparent that the “theory” of clinical leadership is in an early stage of development, and like leadership in general, in health there is very limited empirical support for specific approaches to enacting effective models. Edmonstone notes following the implementation of numerous clinical leadership programs in the UK the little research undertaken has largely focused on program evaluation, rather than the nature or outcomes of clinical leadership.35 As the body of evidence continues to develop, some definitional clarity may be achieved.Effective Leadership And Teamwork in Nursing Essay

Role of hospitals in contemporary health care

Globally, hospitals are under increased strain and scrutiny. Increased demands and fiscal pressures have increased the pressures on all health professionals as well as clinical and non-clinical staff. Hospitals, once seen as representing “health care,” are now recognized as dangerous places, particularly where the most vulnerable, such as children and older people, are exposed to the risk and actual adverse clinical events. A number of nationally and internationally influential reports6–8 have resulted in changes in visibility, scrutiny, and accountability in relation to hospital care. This scrutiny has increased the emphasis on the role of health professionals, including nurses, in monitoring standards, developing and evaluating better ways of working as well as advocating for patients and their families; and led to a substantial momentum in the quality and safety agenda, including the promotion of various strategies such as promoting evidence-based practice.Effective Leadership And Teamwork in Nursing Essay

In the hospital sector, the demands placed upon leaders have become more complex, and the need for different forms of leadership is increasingly evident. To derive cost efficiency and improve productivity, there has been intense reorganization. Coupled with these reforms has been increasing attention upon improving safety and quality, with programs instituted to move attention beyond singular patient–clinician interpretations of safety toward addressing organizational systems and issues of culture.36 Arising from these reforms has been growing recognition that many assumptions of common leadership models are not well suited to delivering change at the point-of-care delivery or to assuring increased clinician and patient engagement in decision making.3 Accordingly, there have been calls for a transition to a new phase of hospital leadership, one that places the clinical frontline and clinicians as crucial to leadership within organizations.13,37 This transformational shift in the conceptualization of leadership has seen debate move from managerial, senior leader, or singular leader interpretations of leadership to a focus upon clinical leaders and clinical leadership. In part, this shift has been in response to growing recognition that while designated leaders in positions of formal authority within hospitals play a key role in administration and espousing values and mission, such leaders are limited in their capacity to reshape fundamental features of clinical practice or ensure change at the frontline.Effective Leadership And Teamwork in Nursing Essay

There is considerable evidence to suggest nurses may experience dissatisfaction with the working environment in hospitals,38 with poor work environments impacting negatively on the delivery of clinical care and patient outcomes.39 In seeking to understand this dissatisfaction, work engagement among nurses and other health professionals has been explored from the perspective of burnout and emotional exhaustion40–42 with work engagement conceptualized as a positive emotional state in which employees are emotionally connected to the work roles.43 While such studies have examined engagement with work from an emotional perspective, engagement can also be understood as a broader concept that includes an employee’s relationship with their professional role and the broader organization.44 This broader view on employee engagement ties in with the concept of organizational citizenship behavior, which captures discretionary behaviors that are not formally rewarded within the organization that help others, or are displays of organizational loyalty or civic virtue.Effective Leadership And Teamwork in Nursing Essay

The thrust of much recent attention upon attaining reform in hospitals through clinical leadership has positioned clinical leadership as a vehicle for improving clinician engagement in not only their own work, but also the care delivery microsystems in which they operate. This type of work engagement requires forms of citizenship behaviors that are focused upon improving clinical systems and practices. For individual clinicians, broader engagement within the organization with systems and processes requires the capacity for citizenship behaviors that are clinically focused and motivated, both at the level of one’s own work and also the broader network of relationships and systems. These forms of “clinical citizenship behaviors” require a fair and just work culture in which individuals can openly identify issues and work together toward solutions.Effective Leadership And Teamwork in Nursing Essay

Importantly, given that clinicians may not necessarily be employees of the hospital in which they work but self-regulated and independent professionals who operate with a level of independence from typical employer–employee relationships, and who may have lower levels of commitment to the institution, understanding clinician engagement beyond the level of engagement with one’s own work, toward engagement with the broader clinical quality and safety agenda within the organization has important implications for the success of clinical leadership agendas.46 A small sample study of head nurses in a large academic hospital47 reported the development of clinical leaders improved the quality of the nursing work environment through enhanced communication, increased responsibility and empowerment, improved patient-centered communication, improved clarity and structure, and improved interdisciplinary collaboration.Effective Leadership And Teamwork in Nursing Essay

Hospitals are complex socio-political entities, and the ability for engagement and leadership among clinicians can be hampered by power dynamics, disciplinary boundaries, and competing discourses within the organization. The tension inherent between clinical and administrative discourses is evidenced in the findings from the evaluation of clinical directorate structures in Australian hospitals, with close to two thirds of medical and nursing staff surveyed reporting the primary outcome of such structures was increased organizational politics.48 At the same time as there have been growing calls for clinical leadership, there is evidence from Australia that reform and restructure within hospitals has resulted in a loss of nursing management roles and functions.49 Despite a policy agenda to foster clinical leadership, there are reports that managerial imperatives can instead primarily focus upon fiscal efficiency or organizational political imperatives, with various factors colluding to silence concerns of clinicians.Effective Leadership And Teamwork in Nursing Essay

Edmonstone11 cautions that without structural and cultural change within institutions, the move toward clinical leadership can result in devolution of responsibility to clinicians who are unprepared and under resourced for these roles. Evidence emerging from the NHS suggests particular value in leadership coalitions between managers and clinicians.19 Further, strong clinician representation at Board level has been reported to make a difference to clinical engagement. Effective Leadership And Teamwork in Nursing Essay

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Delegation In Health Care Nursing Essay.

Delegation In Health Care Nursing Essay.

 

Delegation is a widely-spread practice and, today, delegation is applied in different fields, including health care. At the same time, the use of delegation may raise a number of challenges and, what is more, it can even lead to internal conflicts. In such a situation, it is very important to organize the delegation properly to maximize the effectiveness of delegation and to minimize the risk of conflicts and raise of the internal tension within a health care organization. As the matter of fact, the delegation in the health care setting should be carefully planned and meet needs of patients and health care organizations to maximize the effectiveness of work of health care professionals and to minimize the loss of time, when health care professionals undergo the process of delegation.Delegation In Health Care Nursing Essay.

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As a rule the delegation occurs, when a health care professional is not available at the moment and the patient still needs the assistance of health care professional or when there is no time to wait for the target health care professional and it is necessary to maintain the state of a patients’ health stable. At this point, it is important to lay emphasis on the fact that the delegation does not necessarily occur in case of emergency. Instead, this is a regular practice when health care professionals can delegate their duties and functions to other health care professionals with no risk to the patients’ health. On the other hand, a health care professional, who delegates his or her duties and functions to another health care professional, should be confident in the professional knowledge, skills and abilities of another health care professionals, who is about to perform his or her functions and duties. At this point, it is possible to dwell upon such positions as doctor, registered nurse, licensed practical nurse, and certified nursing assistant.Delegation In Health Care Nursing Essay.

Basically, doctors can delegate their duties and functions, when they are fully confident in the qualification of a health care professional they delegate their duties and functions to. Often, a registered nurse can be a subject to delegation because registered nurse are well-trained and often they are experienced health care professionals, who have an extensive experience of work with patients. At the same time, the delegation cannot occur spontaneously. In stark contrast, the delegation should be carefully and prepared. Doctors should work with registered nurses to prepare them to perform their functions and duties. Registered nurse should get the full information about health problems of patients and recommendations of doctors on actions to be undertaken in relation to patients in case of changes in their health. In this regard, registered nurses should perform recommendations of doctors strictly to avoid errors in their work with patients in the course of delegation but this is exactly where conflicts can emerge because registered nurses may rely on their experience instead of recommendations of doctors that may be dangerous to patients’ health. In such a situation, doctors should identify clearly registered nurses capable to follow their recommendations accurately.Delegation In Health Care Nursing Essay.

At the same time, registered nurses can delegate their duties and functions to licensed practical nurses. Such delegation occurs when registered nurses perform their regular work and they need the assistance and when the tasks they perform meet the qualification of licensed practical nurse. In this regard, registered nurses often prefer to delegate their functions and duties to licensed practical nurses, who work on the improvement of their qualification level and who have an extensive experience. In fact, many licensed practical nurses aim at becoming registered nurses. Therefore, licensed practical nurses, who are the most successful in their professional development can count for the delegation. In such a situation, conflicts may occur if licensed practical nurses are negligent in the delegation in relation to patients.

Well-qualified licensed practical nurse can delegate their duties and functions to certified nursing assistants, for instance. In this regard certified nursing assistants should have an extensive experience and be capable to perform functions and duties of licensed practical nurses at the extent defined in terms of the delegation. This means that they perform a set of duties and functions that meets their qualification but which is normally performed by licensed practical nurses. Conflicts may occur at the interpersonal level, when nurses and certified nursing assistants have problems in interpersonal relationships. In such a situation, licensed practical nurses should delegate their duties and functions to certified nursing assistants they are confident in.Delegation In Health Care Nursing Essay.

Finally, positive interpersonal relationships are essential for all cases of delegation, a health care professional cannot delegate his or her duties and functions to another health care professional if he or she is not confident in his or her professional functions and duties. In addition, health care professionals should well-developed skills of conflict management to tackle problems and conflicts that may arise in the course of delegation. Thus, health care professionals should be responsible in the process of delegation and maintain contacts with each other to perform their functions and duties properly.Delegation In Health Care Nursing Essay.

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Medical Treatment Of Criminals Nursing Essay.

Medical Treatment Of Criminals Nursing Essay.

 

The hospitals in the State of Hawaii have patients admitted into their inpatient wards for various ailments and injuries. Always, within these inpatient areas of care nursing staff work diligently to provide a direct line of care to the admitted patients per the orders of the doctors of the patients. The nursing-staff, which is employed to take care of the patients, not only have orders from the doctor based on subjective thought, the nursing staff also use a lot of their own objective care with these patients. The patients, while seen in the hospital setting are patients and these patients come from all lifestyles. The focus of this research proposal is to see whether patients with a known criminal background receive fair treatment compared to the treatment that a patient with no criminal history would receive. The researcher will be using a vignette-based survey using the five point Likert scale to assess whether or not all patients receive equal treatment. The literature review will touch on what already is known about the topic and the ethical issues involving direct patient care. In addition, the discussion of the expectation and implication of the surveys will be discussed.Medical Treatment Of Criminals Nursing Essay.

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Introduction

When going into a hospital, people expect that they will receive a certain amount of care to treat whatever ailment or illness they may have. Care provided is assumed, no different from a similar like illness or disease that any other human being in that hospital has. However, what if that person, example, post surgery of an appendicitis, was admitted to your inpatient ward on your evening shift. Feeling that it is just another patient, and will get the same quality care, you give all your patients. An hour later, you recognized that this new admit was on the 6:00 nightly news last night as having just been released from prison after spending 15 years for child sexual assault. The question now, will you, the nursing staff, apply the same amount of care and treatment as previously given the hour before you remembered about the patient’s criminal history, or will some bias present itself in your care?

The question the researcher is hypothesizing about is do known criminals, former, and current, receiving care by nursing staff within an inpatient hospital setting receive different care when compared to the treatment of non-criminal patients? The researcher theorizes that hospital in-patients with a known criminal background receive less care from hospital staff compared to a “normal” patient without any criminal history.Medical Treatment Of Criminals Nursing Essay.

The researcher first would like to give personal knowledge as to why the interest in this topic originated. The researcher enlisted in the U.S. Army as a Medic and as a Health Care Specialist, has served, thus far, eight years in the healthcare profession, in many different aspects of the health care field. Initially the researcher was assigned to a Combat Support Hospital (CSH), an eighty-four bed field unit, and deployed to Iraq in support of Operation Iraqi Freedom (’05-’07). While deployed, the researcher worked at the Intermediate Care Ward (ICW), similar to a hospital ward or unit where patients would stay overnight, many times for many nights. While in Iraq, the researcher cared and treated over 2,000 coalition forces, contractors, local nationals, and enemy forces. The care provided was universal; there was no discrimination to the individual receiving treatment or care. Other areas in the health care field the researcher experienced includes, Tripler Army Medical Center (TAMC), Pacific Regional Medical Command (PRMC) -initially the researcher worked on a inpatient ward for one and one half years (’08-’09), then a hospital clinic (’09-’11), and as of currently, working at another clinic still located at TAMC (’11-present).

We should care because not only can the medical field be subjective, which according to the labeling process subjectivity is a need to satisfaction for the quality of life (Rosenfield, 1997), the healthcare industry can also be a very objective field, where the decision of care relies on the nursing staff providing that care. Ethics has a lot to do with one’s own moral values, and when there is a choice of how to care or how much care to give there may be conflicts of interest (Monahan, 1980). Examples of this type of care can involve the type of medication certain providers prescribe, or the amount of rehabilitation the therapist asserts into bettering the patient. There are countless amounts of discretion left to the caregiver. Bottom line, and up front, we should care about this proposal because the care provided to individuals should be universal and not just for a select few, regardless of past mistakes. Every person deserves a chance at a healthy life and if hospitals can provide that benefit to keep people healthy than they should. Medical care should not be selective or objective, it needs to be subjective for everyone.Medical Treatment Of Criminals Nursing Essay.

Literature Review

The study of the medical treatment of a patient with a known criminal background has never been attempted. Therefore, the researcher would like to utilize two approaches to this topic discussed in the literature review giving need to why this topic warrants future study. Those two approaches are the nursing ethics and the labeling theory.

Nursing Ethics

Nursing means to nourish, treat and care for the sick and maintain the health and welfare of their patients until their death (Royal College of Nursing, 2003). Therefore, nursing ethics has a vital role in the care and treatment of patients. So, because of the nurse’s moral values of taking care of their patients, nurses are required to take on extremely difficult roles in the care of their patients, both professionally and personally. Like the Emergency Medical Treatment and Active Labor Act dictating by law that hospital emergency rooms and the physicians must see all patients who enter an emergency room (Zibulewisky, 2001), not to mention the Hippocratic Oath taken by providers at their graduation ceremonies from medical school, swearing an allegiance to treat their patient (Hulkower, 2010). Nurses also take part in an oath called the Nightingale Pledge (similar to the Hippocratic Oath), it is the nursing proclamation that nurses will be true to their profession and live up to the standards of nursing (Egenes, 2009). All respects consider the pledge, named after Florence Nightingale, the founder of modern nursing (Egenes, 2009).Medical Treatment Of Criminals Nursing Essay.

Ethics is very important in all medical professions (Gillon, 1986), Monahan (1980) suggests that psychologists take an ethics course and that it should be part of the curriculum and made mandatory as its own separate class (16). The researcher agrees that ethics should be mandatory and all professions in the medical field go through an ethics course including nursing staff because of their hands on approach with any patient. Ethics classes discusses what is right both morally and legally which includes many things such as conflict of interest, patient rights, and privacy, plus a multitude of other ethical issues nursing staff can face (American Nursing Association Committee on Ethics, 1994).

Every patient [has rights] and is entitled to privacy per the Health Information Portable and Accountability Act (HIPAA) (United States Department of Health and Human Services, 2003). Hawai’i created the Privacy of Health Care Information Act reflecting HIPAA, it states, “Individuals have a constitutional right to privacy with respect to their personal health information and records, and with respect to information about their medical care and health status” (Sutton, 2001). In other words, just because a patient has a criminal history in their background, they have a right to medical treatment and it is private and cannot be discussed openly with others, unless it is pertinent to their treatment. It is as said, it is on a need to know basis.Medical Treatment Of Criminals Nursing Essay.

Unfortunately, the researcher feels that nursing staff and the medical community sometimes forgets about ethics and patient rights. This forgetfulness can sometimes be due to labeling or the stigma carried by certain patients.

Labeling Theory

When another person labels someone, it is the same as having a stigma placed against someone, which also can cause negative consequences against the labeled person (Rosenfield, 1997). This is where the labeling theory comes into play. Not only the person labeled receives negative attention, people who encounter labeled individuals apply negative attention to those labeled as well (Ascencio & Burke, 2011). Rosenfield (1997) narrates about the change in behavior of subjects that received an article regarding someone with violent tendencies, whom after reading the article the subjects reacted negatively about the person mentioned in the article when compared to the control group (pg 290-291) who had no reaction.

The labeling theory posits that society will react differently to committers of unlawfulness; meaning, society will react to the individual who broke the law as though that individual will always be unlawful and therefore, based on the behavior of society that individual will remain to act out unlawfully (Williams, 1976). This type of reaction signifying the label, alone, implies stigma (Rosenfield, 1997) and can further impede the individual’s road of rehabilitation. As labeled “criminal” a person’s chances to recovery or have success in life become slim (Williams, 1976). In addition, that person will face stigma wherever they go and treated more as an outcast (Williams, 1976). The researcher presumes that this will lead into any facet of society, to include, when meeting others, including receiving healthcare from nursing staff in an inpatient ward in a hospital in the State of Hawai’i. The patient label as criminal will cause a reaction from nursing staff, whereby the patient will be avoided more often, not forgotten, just avoided.

For purposes of this study, the researcher will focus his attention on patients with a violent criminal history where the definition of violent crime is anyone who commits the following: homicide, attempted homicide, aggravated assault, common assault, robbery, threatening behavior, harassment, arson, and sexual crime (Fazel & Grann, 2006). The researcher believes that these crimes will attract the most attention of the labeling theory.

Consider the following, a twenty-seven year old woman hospitalized for failed suicide attempt; she will be there for a number of days because of her self-inflicted wounds to her wrists; the size of the wound requires attention and she lost a lot of blood. However she did succeed in infanticide, she killed an infant (Spinelli, 2004), she successfully drowned her 3-month-old baby before trying to take her own life. You are a nurse who is assigned to watch her on your shift. Will you be able to treat this patient no different from another patient with no criminal background? The infant whose life she had taken depended on her for survival, and now the law demands retribution (Spinelli, 2004), but now this woman depends on you for survival, can you be indifferent? The researcher is trying to prove that there is a slight possibility that this woman might not be treated the same in the hospital. However, nursing staff need to realize that the patient is not in prison where it is not sensible for her treatment (Monahan, 1980) to her wrists, and psychological impairment.Medical Treatment Of Criminals Nursing Essay.

Methodology

To conduct this study the researcher will use two five-point Likert scale surveys with a vignette (scenario) based questionnaire on each survey and a certain set of matching codes. Both surveys used will be involving two different mock patients, one for each survey. A third party individual will deliver the surveys to every hospital with an inpatient ward; each ward will receive fifty surveys. This is to account for the researcher wanting to make available to every nursing staff member a survey. The researcher will seek permission from the top executive or board members at each hospital with an inpatient ward informing them of the researcher’s intent to conduct this survey. The nursing staff will not know the underlying reason for the study. The researcher does not want the knowledge about the survey to affect the answers for the treatment of patients with a criminal history. The only information given to the nursing staff is that this will be a survey about patient treatment. The third party individual will act as the intermediary between the researcher and the nursing staff at the inpatient wards at the participating hospitals. In fact, the third party will only be referred to as “Third Party” they will have no distinguishing name to be identified with. The researcher will only interact with the board or top executive officer of the hospital. This will help with the anonymity of nursing staff.

This research will be on a longitudinal study over the course of one month. On the first day of the month, the third party will deliver the first set of surveys to the inpatient wards. This survey will consist of one mock patient without any criminal background, asking those surveyed for their employment information and ten vignette questions. The questions asked on both sets of surveys will be about patient care and treatment only. The demographical questions will attempt to narrow the findings to see if there is a certain age group, gender, etc. that may discriminate more to patients with criminal backgrounds, if there is any discrimination to be found. On the last day of the month, the third party will deliver the second set of surveys. The second survey will have a mock patient with a criminal background. This second survey will be identical to the first excluding the patient type, non-criminal or criminal. Also, to help alleviate from any other discriminatory or labeling factors the researcher has decided that both mock patients will be a 37 year old white male, older in age from majority of actual criminals and the patient is white, the least discriminated against ethnicity in America, also the gender is male, the least discriminated against gender.

Once both surveys are complete, the third party will pack up the raw data and match the code of the first survey to the code of the second survey to ensure completion. The third party will not ask for names just the two coded tabs and after receiving the tabs, give the nursing staff that participated and completed the survey in its entirety a $100 Visa Gift Card.Medical Treatment Of Criminals Nursing Essay.

The reason for the month lapse in surveys, the researcher is attempting to allow enough time between the first and second survey so the respondents cannot remember the answers to the questions from the original survey when they are answering the second survey since each survey has identical vignette questions. The reason for the identical questions is to help narrow in whether or not the patient with a criminal background is being labeled or there is any possibility of unethical maltreatment.

The research site used will be all hospitals in the State of Hawai’i with an inpatient ward. An inpatient ward is conceptualized as any patient who spends at least one over night (11:59p.m.-12:00a.m. is considered overnight) stay in a hospital bed located on an inpatient ward. The researcher would also like to clarify that the emergency room (ER), even though a patient is checked in at the ER does not mean they are admitted into the hospital as an inpatient.Medical Treatment Of Criminals Nursing Essay.

The researcher, using a non-probability quota sampling, will target all nursing staff working in an inpatient ward at each hospital in the State of Hawai’i. The reason for the non-probability quota sampling is the target population will only consist of nursing staff employed strictly to the inpatient wards. Therefore, the researcher will also not be able to generalize the results either because, as said before, it is not representative of the entire population of nursing staff.

The inclusion set will be all adult inpatient wards and nursing staff employed there. Nursing staff that work on the inpatient wards that will be targeted are the Registered Nurse (RN), Licensed Practicing Nurse, or Licensed Vocational Nurse (LPN/LVN), and the Certified Nursing Assistant (CNA). In addition, the reason for the inclusion of strictly this area, the researcher feels that patients, regardless of background, remain there longer, allowing the opportunity for the nursing staff to develop labels about the patients and possibility for any discrimination against the patients is higher.

The excluded areas from this survey will be all of the following: pediatric wards, neonatal intensive care units (NICU), pediatric intensive care units (PICU), psychiatric wards, outpatient clinics, nursing homes, and hospice care. These areas will have the least amount of adult patients or patients that do not remain in this facility long enough to harbor much resentment or build any lasting labels by the nursing staff. Individuals excluded from this survey is any nursing students or students in training, head nurse, assistant head nurse, Non-Commissioned Officer in Charge (NCOIC) or similar individual as compared to the civilian sector like a supervisory position, ward clerks, doctors, and specialists (i.e., physical therapy, speech, audiology, social work, food servers, etc…). These individuals do not remain with patients long enough to build any resentment or label.

The independent variable to this study is the nursing staff of the inpatient wards; this will include any of the following, 4 yr Registered Nurse (BSN), 2 yr Registered Nurse (ADN), Licensed Practical Nurse, Licensed Vocational Nurse (LPN/LVN), Certified Nursing Assistant (CNA). Other independent variable that can affect this study will be the age of the nursing staff, length of employment, what time of day do they work (night shift, day shift, or swing shift), number of usual patient workload in a day, number of staff, and leadership. In addition, some other independent variable in this study is the type of inpatient ward they work at, a ward (medical oncology (MEDONC), ortho/neuro/vascular (ONV), surgical ward (SURG), etc…), intensive care unit (ICU), progressive care (PROG), and are they part time or full time. The last independent variable is the criminal background of the patient that is conceptualized as a patient who has been convicted of any violent crime, homicide, attempted homicide, aggravated assault, common assault, robbery, threatening behavior, harassment, arson, and sexual crime.

The researcher will do a quantitative data analysis utilizing the Statistical Package for the Social Sciences (SPSS) to analyze and manage future data.Medical Treatment Of Criminals Nursing Essay.

All ethical consideration of the nursing staff is taken into account for anonymity and confidentiality regarding this survey. The researcher will also ensure an understanding from nursing staff that answering this survey is giving consent, but it is also voluntary. The researcher nor the third party will ask for names of the participants nor the hospital they work at. Data will be stored in a vault, which only the researcher has the combination. After the study is complete and the data is gathered the researcher will destroy all documents related to this study, except the overall results. In addition, the researcher or the third party will not disclose their own names for protection.

Please see appendix A and B for operationalization.

Discussion

The expectations that the researcher is hoping to find is that there is definitely maltreatment of patients with a criminal background. Furthermore, the researcher expects that there will be a big lack of proper ethical nursing happening on inpatient wards. The researcher understands this research has never been done, and hopes that implications for an expanded study to a national level is held to help ensure the ethical treatment of patients with a criminal background is held to the same standard as everyone else. In addition, this study will help with future enforcement of ethical treatment of all patients. The researcher feels that education is paramount to patient care and that classes in unbiased opinion/non-discrimination are necessary to ensure proper treatment of all patients. In addition, ethical classes need to be made mandatory. Nursing staff also need education in the legal ramifications of not making ethical decisions and not only labeling their patient as a criminal but treating them as a criminal as well.Medical Treatment Of Criminals Nursing Essay.

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Reflecting on Needs in Nursing and Healthcare Essay

Reflecting on Needs in Nursing and Healthcare Essay

The aim of this essay is to critically reflect on one academic and one practical learning need. This essay will reflect in relation with my professional development as a health care practitioner based on the identified needs. John’s (1995) model of reflection will be used as an aid to reflect on this assignment. The Nursing and Midwifery Council (NMC) PREP continuing professional development guidelines format will be implemented during this writing. Confidentiality of the ward and patient’s information will be maintained throughout this essay in line with the United Kingdom, Data Protection Act (1998) and NMC (2008) codes of conduct on confidentiality, therefore the patient will be referred to as Mark a pseudonyms during description of the scenario.Reflecting on Needs in Nursing and Healthcare Essay

My identified clinical need based on information gathered from the first placement of my third year has improved my communication structure during patient’s handover to all members of staff. Improving this need is significant to me because, communication during patient’s handover can be considered as a paramount aspect of nursing care. Dossey and Keegan (2013) supported this by expressing that effective communication must be enhanced in order for holistic intervention to take effect in nursing practice. I researched about my clinical need for about twenty hours on different databases including government policies prior to writing this essay.Reflecting on Needs in Nursing and Healthcare Essay

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On arrival to the ward I was asked by my mentor to hand over Mark a surgical patient to the nurse, health care assistant and another student nurse. During handover, I wanted to be outstanding and impress the health professionals as well as passing the vital information. However, this left me more nervous which made me realised how much I was struggling to articulate my sentence due to lack of structure. Odom-Forren (2007) study analysed handover to be a real time process of passing essential patient’s information between care givers in order to ensure continuity and safety of the patient. The purpose of this article was outlined as the importance of using structure for standardizing patient’s hand over, this made me understand that I have not being able to deliver this during the handover of Mark due to lack of structure. Street et al (2011) research identified how application of structured standardised handover has displayed significant improvement during nurse’s handover. Structured handover makes the process more concise, objective and relevant (Griffen, 2010). Popovich (2011) research, Novak (2012) and Fenton (2006) study discussed how Implementations of a handover tool assists in recognising changes in patient’s status more quickly. Structured handover allows the receiving nurse to ask question related to the patient status and promotes accountability between shifts (Laws, 2010) therefore there is correlation in the research regarding structured handover.Reflecting on Needs in Nursing and Healthcare Essay

This motivated me into questioning myself in regards to why I had felt the way I did, and thought perhaps this could be due to insufficient amount of handing over and gathering essential information prior to handover which has not enabled me in developing confidence when handing over. Forren (2007) study sample size only focuses on perianasthesia setting handover which made this study relevant to me as my placement was in the theatre. The study could have been more applicable in future if the sample size was extensive to other clinical area as recommended by Russell and Gregory (2003) that articulated that studies with small samples may help to identify theoretically provocative ideas that merit further research. Lilleyman (2004) described handover as the most perilous procedures in patient’s care, a communication hotspot it was articulated that errors such as misinformation can jeopardise patient’s safety and workflow. I realised how limited my nursing intervention was when it comes to handing over and how I have not being able to adopt a systematic approach during my communication with the nurses when handing over which can influence the quality of care I deliver while also limiting my personal nursing development. This does not comply with the PREP has outlined in the NMC.Reflecting on Needs in Nursing and Healthcare Essay

Manser and Foster (2011) research recognized the significance of effective handover communication as it is critical to patient’s safety and quality of care. This has empowered me in recognising that developing my limited structured communication and organising clear thought during handover has numerous amount of effect on patient’s safety during care. Meeting this essential need also acquainted me with compliance to government policies such as NHS outcome 2013/14 that sets out the vision of the white paper which encourages improvement in the care quality provided to patient such as reduced delayed care. The Quality and Outcomes Framework (QOF 2013) which is also a legal requirement by the care quality commission that focuses on increasing patient’s standardised safety, experience and outcome.Reflecting on Needs in Nursing and Healthcare Essay

A qualitative research conducted by Benham-Hutchins and Effken (2010) identifies insufficient amount of communication during handover can endanger patient’s care by causing communication breakdown which can also lead to mistakes such as drug error. This research was conducted in an acute setting, the researchers conducted the research by asking staff to describe the method used for handing over however one major drawback of this approach is the methodology of the research which appears to be ambiguous. The researchers failed to take into consideration whether the staff nurses will be totally honest in the method used during handover. As I have seen while out in practice that not all nurses follow the tools available for handover, a more appropriate method will be to observe the nurses during patient’s handover. An example of communication breakdown can also be identified as reported in the Francis inquiry (2009) where patient’s care was endangered. Understanding of this has enabled me in accepting how I was unknowingly limiting my patient’s care and the impact it has on my ability to perform to my full potential as a final year student nurse which can lead to delay patient’s care, poor quality, risk and mistakes.Reflecting on Needs in Nursing and Healthcare Essay

In also developing this practical need I will be able to provide an individualised handover based on patient’s need to all member of staffs rather than a broad overview of patients. NMC code of conduct (2008) expects nurses to treat patient as an individual and respect their dignity. Pertinent information will also be assimilated in order to provide continuity of care to my patient as acknowledged in Manias and Street, (2010) research. Development of this need will enable to me to provide adequate handover which shows my competency while also enabling me to be accountable for my actions in order to make informed decisions and provide seamless care as obligatory by the NMC code of conduct (2008). My communication skill during handover will also be improved as it shows my professional development which is a requirement for PREP. This is also authorised by the Joint Commission (2012) that emphasises that well organised communication is extremely central to patient’s safety as communication can be considered as one of the leading issues contributing to patient’s harm. Therefore they recommended in the national patient safety goals that effectiveness of communication should be improved among care givers. Organising my thoughts before handover will support me to work in accordance to the embracement of the 6Cs values of care, compassion, competence, communication, courage and commitment of the nursing practice.Reflecting on Needs in Nursing and Healthcare Essay

Reflecting on areas that I went wrong and the positive feedback received from my mentor has equipped me in feeling more confident while also promoting self-regulation of clinical reasoning and questioning prior to, after handover and also during any form of nursing intervention. Scott and Ely (2007) emphasised that, positive performance should also be considered in reflection. In eagerness to improve this need I started incorporating evidence based into my practice during handover through reading, making notes of the structure used by observing my mentor when she handed over. Situation, background, assessment, recommendation known as the (SBAR) was one of the tool I observed my mentor and other nurses using in practice. The application of this tool aided my handover process as the questions within the tool allowed me to focus on vital information and be concise. Using this tool also enabled me in spending less time on handover as the information needed for communication during handover was gathered before handover. This action facilitated clarity, effective and assertiveness in my communication which made the task of handing over a lot more easily.Reflecting on Needs in Nursing and Healthcare Essay

Another tool that I used as a structure in providing effective handover is the modified early warning scores (MEWS) pathway. This pathway allowed me to identifying when a patient starts to deteriorate. in order for a patient’s deterioration to be passed on during handover as it was recommended on the chart that a patient with a MEWS score of four or more can be transferred within department as long this is communicated with the receiving department. The Mews chart enabled me to stand as an advocate in ensuring the patient’s care handed over to the other staff will not be compromised as I was able to document the exact figure of observation on the chart for monitoring while also maintaining patient’s continuity of care and safety. NMC code of conduct (2008) expressed, nurses to act as an advocate for those in their care, helping them to access relevant health and social care, information and support. Currie (2002) CUBAN was used to enhanced patient’s care during handover by adopting Confidentiality during handover, uninterrupted communication, brief and concise information, accurate and relevant need, and Name nurse would be me and my mentor as we were looking after the patient Reflecting on Needs in Nursing and Healthcare Essay

Based on the knowledge I have gained through research and in-depth reading of this need, I now have more detailed understanding of the effect the gap in my knowledge had on how I was limiting my patient’s care as I was missing pieces of important information. Now I can confidently apply the handover tools to practice which shows evidence based. This has changed my practice to improve the care I give on daily basis as indorsed by PREP.

My identified academic need is critical thinking. The learning activity of this need took place over the first semester of my final year. The learning activity took me a week to gather all my feedbacks together from my entire previously submitted essay. After reading through my feedbacks in depth I realised how all my tutors have stated I need to apply critical thinking to my essays. Research on this academic need took me fifteen hours of gathering literatures to enhance my knowledge of this need in order to be able to critically analyse the need in accordance to my development.Reflecting on Needs in Nursing and Healthcare Essay

I have decided to elaborate on my academic need of critical thinking because Girot (2000) identified that in order for nurses to be safe, compassionate, competent and skilled practitioners must develop an aptitude of critical thinking. This made me realised how crucial it is for me to develop critical thinking as a nurse as it will assist me in identifying and challenging assumptions in practice and when writing my essays. McGloin (2007) research made me understand how I have not being reading widely to empower my ability of being able to think critically through development of arguments which has influenced my written work and care given to patient therefore limiting my personal development (PREP). Greetham (2008) also discussed how most student underused critical thinking whereas it is the most pertinent skill needed to improve academic writing.Reflecting on Needs in Nursing and Healthcare Essay

In meeting my academic need I am expecting to get better understanding of my work prior to writing my essay. Cotrell (2008) suggested that having a clear thought through reading widely about that specific area before writing the essay enables student to gain adequate result. This shows that low marks in my essays are impacted by my lack of reading and lack of appropriate preparation before writing my essays. The ability of not being able to source evidence based practice will also have an effect on my nursing care. Critical thinking will allow me as a student to prioritise my work load when writing essays and while also out in practice (Hutchfield and Standing, 2012). Prioritising work load also provides space to be able to review and edit work on different occasions (Davis et al, 2011). Having a critical thinking skill will influence my patient care as I would be able to apply the skill of reasoning and questioning into complex situation encountered in practice. The Department of health (2010) also encourages critical thinking as it is a feature that is needed to be an advanced professional practice which is also required.

Whiffin and Hasselder (2013) Research paper discussed how critical thinking is one of the characteristics that should be possessed by registered practitioners who owes the duty of providing critical solutions to problems that are complex. Gopee (2002) discussed that health care practitioners and student nurses applies critical thinking skill in their day to day practice whether they undertake the degree level or diploma programme but finds it difficult to transfer it into writing. Chan (2013) discussed how all nursing students can be considered as critical thinkers due to relating theory of what is learnt in class into practice. Hicks (2001) suggested that critical thinking can be developed through experience that involves undertaken complexity activity. Lauder and James (2001) study analysed that there are no significant differences for graduate and non-graduate student when it comes to critical thinking which nicely correlate with Gopee (2002). Understanding of this and having read through different research on what critical thinking is has enabled me to understand what the term critical thinking is.Reflecting on Needs in Nursing and Healthcare Essay This made me recognise this is a skill I have been applying into my practice unknowingly which I have developed through series of placement but I have not being able to apply it thorough into my academic essay. For example in practice I was told by my mentor that we needed to trial without catheter (TWOC) a patient, this made me question why we were taken this action earlier than usual, whether it was documented by the Doctors, if the patient has been informed and what the after plans were. Reflecting back made me understand this action can be considered as being critical to maintain efficient care. However Girot (2000) research causes lack of consensus by articulating that graduate nursing students possessed greater care planning and decision making skills than non-graduate nursing students. Development of my need connect more with Gopee(2002), Lauder and James (2001) because not all nurses seen in practice undertook the degree program but they are still able to apply critical thinking into the daily nursing activities.Reflecting on Needs in Nursing and Healthcare Essay

Critical thinking will enable me to have the characteristics of a critical thinker while making me accountable for my actions and provide quality nursing care as recommended by Scheffer and Rubenfield (2000) that analysed critical thinkers in nursing exhibit habits of confidence, contextual perspective, flexibility, inquisitiveness, open mindedness and reflection. In realising this it made me understand development of this need has huge impact on my nursing profession as it essential for me to examine every underlying assumption. Critical thinking will result in me providing higher quality of care as I will be able to meet the need and concerns of my patient which is required by the care quality commission. In meeting this need I will be able to consider alternatives, preferences and question any uncertainty. Booth (2008) discussed practitioners must sought after the best available tool to reach the best available decision when providing nursing intervention. In order to impact my patient with positive experience, maintain safety and deliver positive outcome I will need to apply my critical thinking skill by assessing the best practice for my patient through autonomously holistic care. Profetto-McGrath (2005) and Scheffer and Rubenfield (2000) discussed how critical thinking improves patients outcome through evidence based practice. Gadamer (2000) research discussed how critical thinking enable nurses to develop as an expert through knowledge and proficiency stage as this allows the nurse to move from being task orientated towards patient specific care and need. This academic need has been limiting my development because awareness of this has made me gathered how much I could have been task orientated in my essays and nursing intervention in order to get the task done rather than reading and seeking for ways to provide an expertise care and work. Chan (2013) study made me realise reading widely is encouraged as it assist student to develop more sophisticated form of reasoning which make complex problems a lot more easier to deal with.Reflecting on Needs in Nursing and Healthcare Essay

This need has a huge impact on my nursing development because appliance of critical thinking enables me to provide quality essay through informed research and also provide safe evidence based care through clinical judgement by finding and applying guidelines in practice (Young, 2004). Critical thinking will enhance my professional development by enabling me to seek out the truth by actively exploring a problem or situation. It will also facilitate me to provide adequate patient centred nursing assessment and intervention while also acting as an advocate for my patient. Development of critical thinking reflects my competency as this is one of the expectations of the NMC code of conduct (2008) and National Institute of health and care excellence (2010) laid emphasised are laid on the importance of critical thinking in nursing practice to perform higher care (Chang et al 2011). Development of this truth seeking need can also leave an impression on my colleagues to strive for the best practice available hence influencing the work environment positively which has a great impact on patient’s experience as covered in Chan (2013).Reflecting on Needs in Nursing and Healthcare Essay

Applying critical thinking into my essays has enabled me to be more analytical when using research as evidence to back up points in my writing. Critical thinking has assisted me in planning efficiently before conducting my academic work for example I had to utilise this skill when it came to selecting the best literature to critique and analyse my work prior to writing. Price and Harrington (2010) discussed one of the components of successful academic writing is thorough preparation and through planning. As critical thinking is an on-going skill I will continue applying it to my learning and practice by reading more. Critical thinking can be considered as a key ingredient to lifelong learning that characterizes personal growth and development through experience and practice (Banning, 2006).Reflecting on Needs in Nursing and Healthcare Essay

In conclusion development of these needs has influenced my knowledge and ability of being able to provide evidence based practice into my patient’s care. It has also impacted my academic work by enabling me to question the validity of research before applying it to my essay.

The purpose of this assignment is to critically reflect upon on aspect of my professional practice and development that arose whilst out in clinical practice. The paper will show emphasise based on communication. This reflection has been chosen to highlight the need for nurses to have therapeutic communication skills in order to provide holistic care and encourage a good nurse-patient relationship. Gibbs (1988) reflective cycle has been chosen as a framework for this paper. To satisfy the requirements of the Data protection Act (1998) as well as the NMC (2007) code of professional conduct, all names have been changed to protect identity in concordance with confidentiality purposes.Reflecting on Needs in Nursing and Healthcare Essay

Reflection is a way of analysing a past incident in order to promote learning and development. Gibbs (1988) reflective cycle can be seen as cyclical in nature which incorporates six stages to enable me to continuously improve my learning from the event for better practice in the future. The six stages are: 1. Description 2. Feelings 3. Evaluation 4. Ananlysis 5. Conclusion 6. Action plan.Reflecting on Needs in Nursing and Healthcare Essay

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Description

Whilst out in placement I witnessed both positive and negative communication. During handover I was informed ‘Maisey’ has dementia, deafness, aggression and short term memory loss. During handover Maisey approached the nurses int he office who appeared to look very anxious and upset. The staff nurse raised her voice and in a fixed tone told Maisey to return to her bedroom, shouting ‘we are to busy now, go back to your room.’ The nurses and health care assistants present in handover giggled amongst themselves, exchanged knowing glances and mimicked Maiseys voice saying she can be such a nuisance. Having not previously met Maisey I offered to assist her with her personal hygiene needs and to make her bed. I knocked on her bedroom door to which I then entered. Maisey stood up defensively and appeared to be very agitated and irate. She shouted that she wanted answers. I explained that I came to help her and would do my best to help her. Maisey then explained that no one had explained to her why she was in hospital nor did she know the where abouts of her daughter (main care giver). Reviewing Maiseys care plan I found out she had a fall at her daughters (Barbara) house and her son informed me that Barbara was away on holiday for a week. After the discussion with Maisey I documented it in her notes so that other members of the Multi-disciplinary team would acknowledge that Maisey was uncertain about the situation she was in.Reflecting on Needs in Nursing and Healthcare Essay

After speaking to my mentor and being more knowledgeable on Maiseys situation, I returned to her with my mentor close by. I pulled up a chair next to her and in a calm, reassuring, comforting manner explained the reason why she was in hospital. However Maisey appeared to look confused and asked me to speak to her in her left ear as she was deaf. I patiently repeated what I had said, she looked brighter after I mentioned her daughters name. Maisey asked a few more questions and I tried to answer them accurately and confidently. Maisey smiled and confided she is aware that she can be forgetful but feels that she is being ignored and that no one cared to what she had to say. She also said she could not sleep as other patients were disturbing her. After the discussion I gave Maisey assistance with her personal hygiene needs to which she thanked me for taking the time and ‘just talking.’ Maisey had said she felt a lot better that someone took the time to listen to her concers and explain what was going on instead of being ignored and ‘left in the dark.’Reflecting on Needs in Nursing and Healthcare Essay

Feelings

I felt very angry and disappointed that the staff easily agreed as a team that Maisey was just confused and describing her a as nuisance, without investigating as to why she seemed upset. I was in complete shock that as nurses they could be so quick to dismiss Maisey the way the did. I was highly annoyed that they all felt it was alrite to mimic and laugh at a patient. I felt a bit disheartened how no one took the time to explain what was going on to Maisey. Once I helped Maisey I felt happy that I took the time to get to know her and in turn see a different side to things. I felt proud I was able to reassure and relax Maisey so she could rest properly.Reflecting on Needs in Nursing and Healthcare Essay

Evaluation

I feel I have learnt a lot from this experience with Maisey and how the nurses responded to her when she was at a very vulnerable time. It was not a nice encounter as I feel things like this should not happen in practice, however in terms of a learning prospective it was good as it taught me that it is paramount to be sensitive towards a patient who is feeling distressed. It went well as I have learnt how important it is to be patient, to take the time to listen to a patient as this can have cumulative effects on that persons well being and the outcome as to how they are feeling. The way the staff nurses reacted was not in the best interests of the patient. I did not like their approach, as they did not make an effort to show support or any understanding as she was known as a ‘difficult’ patient. Stockwell (1972) wrote the infamous book “The Unpopular Patient” where she explains that studies of communication in nursing demonstrate inadequacies in nursing practice. Stockwell (1972) describes the nurse-patient interaction, insisting that such interaction is not always satisfactory, especially when dealing with a ‘difficult’ or ‘unpopular’ patient. I feel the nursing team were ignorant to the fact that Maisey had difficulty in hearing which must have made it irritating for staff to keep repeating themselves. This could have been part of the reason as to why Maisey was considered an unpopular patient as she was seen as demanding.Reflecting on Needs in Nursing and Healthcare Essay

Analysis

There was no interaction between nurse and patient as Maisey approached the nurses’ station, and to be mocked then dismissed must have been a terrible experience for her. Davis (2008) explains how hectic times of the day such as handover, mealtimes and ward rounds leave insufficient time to help patients who need it. However, if the nursing team had engaged in a little conversation with Maisey, she might have felt valued and understood, instead of upset and belittled. The NMC Code (2008) clearly states many standards of conduct which a registered nurse should be trusted to do, these including “You must treat people kindly and considerately” and “You must listen t o the people in your care and respond to their concerns and preferences”. Reflecting on Needs in Nursing and Healthcare EssayIf as nurses we should comply with The Code (2008), a lot of work is required to raise the awareness of the importance of communication in the delivery of care. In 2007 the NMC introduced Essential Skills Clusters. These Essential Skills are to be delivered by all registered nurses’, one of these clusters containing Care, Compassion and Communication. The NMC introducing these clusters show the importance of interpersonal skills in nursing care, and significance of communication in the nursing profession. On this occasion, the nursing team did not show care or compassion for Maisey, and certainly did not engage in therapeutic conversation.

As a student nurse I felt I had the knowledge and skills to approach the patient to appropriately calm and reassure her. Heyward and Ramsdale (2008) explain that a patient who thinks his nurse is not listening to them will lose faith in the service a nurse provides, and in the nurses’ willingness and ability to do as they have promised. They explain that sympathising with a patient shows willingness to understand their anxieties and make the patient feel more comfortable. As I entered the room the patient stood up with a defensive posture, which I assumed was using non-verbal communication to inform me that she was suspicious and distrustful of me. This was caused by the nursing team’s disability to make the patient their first priority and to listen and respond to her concerns. Santamaria (1993) tells us that nurses must deal with the full range of human behaviour, and at the same time deliver the highest quality of care. I acknowledged that Maisey was upset and gave her the opportunity to ask questions and voice her concerns, and in turn made her feel special by giving her my time. As Maisey asked me to speak loudly into her right ear I wondered if her history of deafness had been accurately assessed, as she was definitely not deaf but having communication difficulties. Eradicating this problem with help of a speech and language therapist or a hearing aid would have helped Maisey and the impatient staff enormously in this situation.Reflecting on Needs in Nursing and Healthcare Essay

Although I had been informed that the patient could be aggressive, I managed the situation by relating to her position and understanding her point of view. Leadbetter and Patterson (1995) explain the prevention and management of aggression should be dealt with by showing empathy and respect for the patient’s individuality and being genuine, utilising an open and honest manner. Finally, integrity, and being aware of ones own competence to handle the situation. Egan (1990) considers non-verbal communication to prevent violent situations such as considering body posture, nodding to show interest and making eye contact, but not as though to threaten the patient in any way. Fortunately, empathy and respect for Maisey helped her to trust and confide in me.Reflecting on Needs in Nursing and Healthcare Essay

The reason for analyzing this particular section of the scenario was to answer the question, “Why did the nurse not feel efficiently equipped to approach the patient herself, instead leaving the potentially aggressive situation with an unsupervised student?” In the NMC Code (2008), advice for a registered nurse is to recognise and work within the limits of your competence, but also to have the skills and knowledge for safe and effective practice. I believe communication skills within the nursing team must be rigorously developed and maintained as one professional alone cannot meet a patients requirements. We need to work collaboratively to provide maximum care delivery.Reflecting on Needs in Nursing and Healthcare Essay

Maisey felt more relaxed, valued and safe, after we identified and resolved her concerns. Older people generally have more barriers to communicating effectively. These barriers are worth investigating, as the acquisition of a little understanding and basic skills is a simple and rewarding exercise. (Myerscough, 1992) The barriers Maisey faced, was the time the nurses had to spend with her, and the fact that she was deaf. Myerscough (1992) explains that this is overcome by speaking loudly and clearly, using clear lip movements to assist lip reading. Through actively listening to the patient and encouraging conversation we managed to focus on the problem that was causing unease. I do believe that Maisey was discriminated against because of her conditions and illness, as she was not given the time and energy that was given to other patients. The Human Right’s Act (1998) Article 14 explains that every person should be treated equally without any discrimination on any ground. This section of the act was broken when the staff failed to treat Maisey as they would the other patients. Maisey was confused and upset that she had not been given time to adapt to her surroundings, and was in fear due to the separation from her main caregiver. Most patients do suffer a degree of anxiety and apprehension and admission to hospital is in particular a disturbing experience for anyone. (Lloyd and Bor, 1996) They offer explanations for these anxieties, such as being in an unfamiliar environment and separation from family and friends. Loss of personal space is a factor mentioned, as is loss of independence and privacy. One that closely relates to the scenario is uncertainty of diagnosis and management. Maisey was uncertain of what was going on. By providing her with the information she required, she could understand a purpose for her admission and the decisions being made.Reflecting on Needs in Nursing and Healthcare Essay

Conclusion

The reason for Maisey being upset, and the nursing team’s reluctance to help her, all stem from the same thing. As we have discovered communication and ones ability to reflect on practice have enormous effect on the capability to provide the highest possible quality of care. Additionally time and commitment to our patients is priceless as it can never be taken away from them. We also need to realise that ones own values have effects on interaction with our patients, so appreciating that our client has different values and beliefs to ourselves help us gain insight into the reasons they think and behave as they do. Some consider interacting with others as hard work, but we as nurses need to understand that communication is the gateway to successfully helping our patients and improving our skills.Reflecting on Needs in Nursing and Healthcare Essay

Action Plan

On reflection I saw first-hand how easily communication can break down, if not between nurse and patient, then within the multi-disciplinary team. I will take the experience with me throughout my nursing education, remembering the importance of effective communication, and also the ability to look back at an experience and break it down to discover what really happened. Taylor (2000) defines how reflection on action occurs perfectly. He explains that only when details of events are recalled and analysed, unpicked and reconstructed considering all aspects of a situation, can one gain fresh insights and amend actions. He quotes “Critical thinking is essential for safe practice”. (Taylor, 2000) This should be an ongoing and extensive process for all nurses in practice. I will be more aware of my interaction with others and will constantly reflect on my experiences to see the whole package of care delivery.Reflecting on Needs in Nursing and Healthcare Essay

Asking someone to depict a nurse, what will they tell you? The stance that the nursing profession is icomposed of angelic people in starched white uniforms, primarily women, whose main focus was patient care and following doctor’s orders. This image, though iconic and attractive to some, is not accurate when applied to modern nurses. These people need and have far more capabilities, knowledge and education, as well as, the caring personality and character traits befitting one charged with the care of others. Is there some kind of checklist that will tell me if I will be a good nurse? Absolutely not! Self-reflection and awareness of the expectations and qualities that are required to be successful as a nurse will go a long way in helping one determine if nursing is in their destiny.
Motivation. Every individual nurse has their own reasons for making their career choice. Some consider it a calling. They are compelled to care for and nurture other human beings. There are individuals that want the rewarding feelings from positive outcomes. Others are motivated because of flexible scheduling, monetary reasons and/or job security. Reflecting on Needs in Nursing and Healthcare Essay

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