Questions Uploads
such as Information about, Proposal for, Notice of, etc. and then a Do/Know Statement. For example,
SUBJECT: Proposal to Lease the Comark Building
Class, why are subject lines so important? What will you use for the subject line in this week’s assignment?
report be important to a career?
deal. Your company has been working to land this contract for over a year. Nancy is the senior engineer on the project. She is the one that has done the bulk of the work and she has a good working relationship (via email and phone calls) with her contacts in Country X. Tony is the junior engineer. He came on board four months after Nancy began her work. He crunched a lot of numbers and ran tests for Nancy. Tony is very personable and he gets along well with everyone.
The problem began at the very first meeting. In Country X people greet each other by clasping each other’s arms and then kissing each other on both sides of the face. The kisses are perfunctory and are devoid of any sexual meaning. You could see Nancy flinch and pull away from contact with your hosts. You hoped they did not notice, but when it was time to leave and it happened again you know that they did. You tried to diplomatically bring this up at dinner but Nancy dismissed it with a laugh, “I’ll do better tomorrow. I just don’t like being touched.”
But it was actually worse the next day with Nancy making a face that signaled her distaste. During a break you take Nancy aside and the time for diplomacy was over. You are tense as you say, “Nancy, you had to have known this was part of their culture. What did you think was going to happen? You have to get over this. I notice a distinct change in their attitude toward us. You’ve worked too hard to mess this up now.” She agrees with you. But when it is time to leave she actually hangs so far back it is almost as if she has left the room. Meanwhile, Tony has fallen into a vigorous discussion with your hosts and you can tell they like him.
That night you get a call from your counterpart from Country X. He is uncomfortable making this call he tells you. He says they respect you and like the work you have done. They understand Nancy is the more senior engineer but when it comes time to implement the project they would prefer to work with Tony. You try to explain that Nancy is the one that did the bulk of the work. “I’m sure once you get to know Nancy you will be very happy working with her”, you say. There is silence for a moment and then he says, “I am sorry but we feel quite strongly about this. I am afraid we will not be able to sign the contract unless your engineer Tony is our contact person. He is qualified is he not?” You admit that he is. You try and convince him to change his mind for the next ten minutes but you can tell you are doing more harm than good. You tell him you will talk to your company and will have an answer for him tomorrow.
The question is: what will you do? Present an argument to defend your position. Once this situation is explained to Nancy what should she do? Why?
database system for a chain of hospitals. You are assisted by Tom Evans and Sally Chu and so far everything is going very well. You are five days ahead of schedule on a project that was expected to take 20 working days, and the client has been impressed by your expertise.
Today you received an e-mail invitation to attend a hastily put together two-day symposium on cyber-threats that will be held at The University of Texas at Austin next week. It is an honor to be invited to this gathering which will include some of the biggest names in the field. You would really like to attend. The problem is that you are in Texas on assignment and you are not at all sure how your manager will react to your asking to leave the project for a few days. (It would be impossible to commute.)
So you call Doug Spellman, your manager, and explain the situation. He is sympathetic but somewhat hesitant. “I don’t know about this. I know you are ahead of schedule but how is it going to look having you disappear for three days. And that is what it will actually be with the travel time. This is an important installation for us and we don’t want anything to go wrong.”
You tell him you understand but you have two very good people working with you and this will not only be an informative symposium but it will reflect well on the company that you attend. “Yeah, yeah, I know all that,” says Doug. “I’m going to have to take this upstairs to get approval. You need to send me a request in writing justifying the time, the expense, and your absence. And hey, how about explaining how you intend to still be a project manager when you’re not even there.”
“Taking it upstairs” is Doug’s way of telling you he is fine with the idea but has to cover himself with his manager. You tell him you will have the request to him by tonight.
Feel free to add details as long as they do not contradict the essential basics of the situation. This request should be no longer than one-page. It will be sent to Doug as your primary reader but you are aware there will be secondary readers as well. Keep all your audiences in mind.
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