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determine-the-best-country-to-establish-your-call-center-and-the-best-approach-for-staffing-your-management-team-and-discuss-the-role-of-country-culture-in-choosing-the-right-country-for-your-call-center-

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Read the following scenario.

Scenario: Your company, Montezuma Inc., a small technology firm, is interested in opening a customer call center in another country where the wages for customer service representative is significantly lower than those paid to workers in the United States. You have already decided that your customer service representatives will be citizens of your host country. Now, you are trying to determine how to structure your management team for the call center. You are looking for the best possible management team in order to keep your employees motivated and productive.

Now, determine the best country to establish your call center and the best approach for staffing your management team and discuss the role of country culture in choosing the right country for your call center. Write your answer in essay format (not less than 750 words and not more than 2000). Provide references in APA format.

Before you start writing, watch a MOVIE called OUTSOURCED (not the television series by the same name, but the film). It is available on Netflix. For those who do not have a Netflix account, a copy is available for you to borrow from the library. This copy also has subtitles. You are also welcome to check for other free online sources for the film, but that is your own choice. It is about 98-100 minutes long.This will give you some context in providing your answer. Also, watching the movie is a necessary element for A-2 which will be due in a couple of weeks. So do not skip watching the film.

 
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Strategy-Planning3

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industry Analysis

To prepare for this assignment, review the Cola Wars case, as well as the article “Five Competitive Forces that Shape Strategy.” Consider the role of the following key components of the soft drinks industry value chain: concentrate producers, bottlers, and retailers.

  • For each of the key value chain components, assess the power of each of six forces in the industry: that is, how powerful are the buyers, suppliers, and substitutes? How formidable are the barriers to entry and how intense is the rivalry?
  • Focus on how you see Coca-Cola positioned in the market vis-à-vis the six forces you have identified and which recommendations would you give to Coca-Cola’s management to improve their position in relation to suppliers, buyers, barriers to entry, and competitors.

Your well-written paper should meet the following requirements:

  • Be 3-4 pages in length, which does not include the required title page or reference page, which are never a part of the content minimum requirements.
  • Use APA style guidelines.
  • Support your submission with course material concepts, principles, and theories from the textbook and at least two scholarly, peer-reviewed journal articles unless the assignment calls for more.
 
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discusiion-7

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Week 7 discussion deals with developing a strategic plan on implementing security controls on a desktop in a large environment. The federal government has released its cybersecurity initiative and plan where it identified the critical point the government will take to improve its security posture.

  1. Please identify what you feel are necessary components of a strategic plan for desktop security.
  2. Please explain why the components you identify are necessary and important.
 
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Economic-public-policy

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Attached files by APA style.

Answer the 9 questions – 10 pages

 
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