Information Management in Health Care Essay.

Personal and Professional Health Care Communication
Communication is the basic method that people use to exchange information and messages. The information is exchanged every day in our personal and work lives. We talk with our neighbors, our family members, friends, school instructors, bosses, colleagues, and clients. The communication can have many forms: verbal, non-verbal or written. The sender of the messages and the receiver must have some common understanding for the information to be understood and have an effect. This paper will discuss the health care communication with other health professionals and clients, its effects on clients’ health and outcomes, and the principles of therapeutic communication. Health Care Communication Definition

As Office of Disease Prevention and Health Promotion in the United States describes (2013), “Health communication is the study and use of communication strategies to inform and influence individual and community decisions that affect health. It links the fields of communication and health and is increasingly recognized as a necessary element of efforts to improve personal and public health.” During the health care communication the information shared relates to individual and community health issues, and it should serve the purpose of informing, educating, supporting, and influencing behavior eventually to improve health results. Health care communication uses many channels: TV shows and advertising, health related magazines, journals, websites, but probably the most influential on a person’s health is a person to person communication, which happens between health care providers and clients. Health Care Communication with Professionals and ClientsInformation Management in Health Care Essay.

Today health care system is based on collaboration of professionals from different disciplines. The success of collaboration is based on communication skills of all involved. When communicating with professionals from different cultural and ethnic backgrounds, the basic elements of good communication require self control, respect, and clarity. “Effective communication among staff encourages effective teamwork and promotes continuity and clarity within the patient care team” (Hughes, 2008, Chapter 33). Spoken words contain factual information, but their meaning can be influenced the way the speaker stands, moves, and looks at the receiver of the information. When verbal and nonverbal messages are inconsistent, the nonverbal expression takes priority and is considered more honest (Arnold & Boggs, 2011). The same principle of professional communication can be applied to provider-client relationship. The clients are sensitive to professional’s behaviors toward them and among each other. When a professional is not happy with his working environment, when he does not think he is respected and valued, his behavior reflects his dissatisfaction with his job and projects outward towards his clients and coworkers in an aggressive or careless way. Health care professionals need to identify their own communication styles and modify them so they can communicate effectively with their peers and clients. Therapeutic Communication

The relationship between client and health care provider has a specific purpose. The goal of this relationship is not only to gather and give information but also is to promote healing and recovery of the patient. This is achieved through therapeutic communication which “ is the primary means through which nurse and client exchange information about health matters, plan treatment approaches, reach consensus about treatment decisions, conduct treatment activities, and evaluate clinical outcomes” (Arnold & Boggs, 2011, p. 175). Therapeutic communication has specific characteristics that make it different from social communication. According to Arnold and Boggs (2011) therapeutic communication is time limited, confidential, has defined format and health related purpose. It is client centered, which means it encourages client to express his feelings and ideas regarding his illness, and provides client with information and support need to reach maximum well-being. Therapeutic communication uses verbal and nonverbal strategies to show the interest of the listener and help clients to open up about their feelings. It starts with active listening, when the provider listens to the client and uses open-ended questions, general leads, restating, paraphrasing, acknowledging feelings, and reflection to encourage client to focus and continue expressing his feelings. The use of silence gives participants time to think and highlights important conversation points. Health care providers have to explore their own feelings and attitudes to communicate with clients in nonjudgmental and respectful way for the therapeutic communication to have a full effect. Health Care Communication and Health Outcomes

Effective health care communication has a significant impact on the patients. As Arnold and Boggs (2011) describe, it influences patients in positive ways. When patients feel comfortable communicating with the provider, they are more willing to share their problems and adopt positive outlook on their health problem. They are more relaxed and cooperative with treatments, which leads to better health outcomes for patients. When providing client-centered care, providers need to keep in mind the individuality of each client and tailor the communication to each client. Tailored communication helps the client with understanding treatment, medication adherence, fulfilling client’s needs, and making client feel reassured that the provider is doing everything possible to help the client (Van Dulmen, 2011). When clients feel the providers are sensitive to their needs and show respect for their uniqueness, they build trust and feel safe with the care provided. When providers make the clients feel empowered, the clients take control of their lives and become more involved in their care. Ineffective Communication and Poor Health Outcomes

A patient can come in contact with numerous health care providers during his stay in the hospital or navigating through health care system. All these providers are different educational level and specialty background. Physicians’ orders, nurses’ hand off reports, reporting of status, delegation of assignments are tasks that involve vital information that needs to be communicated effectively. With so many people collaborating there is a big chance for critical information to be missed or misunderstood. Miscommunication among health care team members affects patients’ safety. Medication errors, missed or wrong treatments and surgeries, missed changes in status can cause serious injuries in patients or even death. “Clinical communication is listed as the main cause of medical mishaps” (Gong & Khairat, 2010, p. 704). According to Gong and Khairat (2010), medical errors also pose a vast financial burden on economy because they lead to prolonged hospitalizations, more medical complications, and lawsuits. Poor communication between clients and their health care providers leads to client’s lose of trust and dissatisfaction. Client is then reluctant to cooperate and follow up with care, which leads to worse outcomes for the client. Conclusion

Health care workers have too much at stake to ignore the importance of effective communication. It would be unwise to ignore the studies that showed the relationship between effective communication and patient outcomes, or job satisfaction and patient outcomes. We picked this profession to help people, and we can do that by implementing good communication skills. Learning good communication skills is a lifelong process, which requires continuing education and dedication on our side. We can create good working and healing environment, which will satisfy us and our clients on many levels. References

Arnold, E.C & Boggs, K.U. (2011). Interpersonal relationships: Professional communication skills for nurses. (6th ed). St. Louis, MO: Elsevier Gong, Y., & Khairat, S. (2010). Understanding effective clinical communication in medical errors. Studies In Health Technology And Informatics, 160(1), 704-708. Hughes, R. (2008). Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Retrieved from http://www.ncbi.nlm.nih.gov. Office of Disease Prevention and Health Promotion in the United States. (2013). Health Communication.Information Management in Health Care Essay.

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Attributes of health care financial manager Essay.

The health care financial manager become more critical in determining the strategic direction of health care. The health care manager must be able to understand and use the basic skills of financial management. The Health care manager should have the analytical skills with respect to the health care needs. The manager will examine since initial level i.e. no. of staff members, treatments received, frequency of treatments, amount expended on medicine etc. Based on the information, the manager should prepare budgets on health care products, cost estimations of treatments. After calculations, the manager will analysis and take steps like to take policies, to establish possible health care units at different levels and to provide medicine and other benefits.Attributes of health care financial manager Essay.

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The use of financial information to make decisions in health care organization would be linked with some of the following topics: The health care manager should be capable of dealing, which is related with the financial management. The tools and techniques mentioned below:

1.      Use of financial statements

2.      Preparation and monitor of an organization’s budget

3.      Pricing, rate setting and reimbursement in health care

4.      Capital budgeting and long term financial decisions

5.      Health insurance

6.      Health care accounting

7.      Financial statements

8.      Managing cash

9.      Billings and collections

10.  Making major capital investments

11.  Determining cost

12.  Using cost information in decision making

13.  Budgeting

14.  Performance measurement

15.  Pricing

Besides, the health care manager should know the Patients’ Bill of Rights, which was linked with Federal Employees Health Benefits program. The consumers have the right to a choice of health care providers and more 300 plans available, which inclusive of following services like

Managed fee-for-service
Preferred provider organizations
Health maintenance organizations and point of service products
The manager also educates the employees who are under FEHB. The employees under FEHB have certain consumers’ rights and encourage the consumers to assume reasonable reasonability. The manager should concentrate by giving the following information to the employees so that they will be involved

Become involved in care decisions
Working with providers in developing and carrying out agreed upon treatment plans
Disclose relevant information and clearly communicate desires and needs
Show respect for other patients and health workers
Make a good faith effort to meet financial obligations
In every organization, the health care financial management is a part of other duties of the manager. In some organizations the duties will be separated and exclusively allotted one manager to look after the health care and financial relations of health care. The other financial transactions and management will be looked after by the regular financial manager.  In small organizations both duties will be allotted to same manager.Attributes of health care financial manager Essay.

While selecting the different plans, which are suitable to the staff, the manager should consider the following points.

Participation of doctors
Deductible amount, which should be paid to the insurance company
Referral doctors by insurance company
Net work providers i.e. doctors, hospital or other provider of medical services who agreed to participate in insurance company’s network and the negotiated rates.
Actual charges by health care providers for services and treatments
CONCLUSION
The health care financial manager should analyze the available plans and to choose the plan which is most favorable to the employees.  Based on the decision, the organization’s image and capabilities would depend. Besides when the manager taking the policies in respect of the staff, written copy of the policy of the insurer should be provided to the employee.  It is immaterial whether the employee have enrollment information book is available. Since the regular contacts with the insurance company, the health care financial manger would be in a position to negotiate the payments of the bills to the insure persons. Hence the manager should have thorough knowledge about taking token number, billing of the medicines, coverage of causes, submission of bill claims, final settlement, negotiations with insurance companies etc so that the manager in commanding positing to negotiate with the insurance companies.Attributes of health care financial manager Essay.

There may be so many plans offered by different providers, and the consumers or insured persons will not be in a position to easily understand the terms and process of payments etc.  In this regard, the health care financial manager should provide sufficient assistance to the insured persons. Of course, it is not possible to provide assistance to each and every person in the big organizations. Therefore the heath care financial manager first abreast with the policies and procedures and then educate the insurers by arranging conferences, inter-personal meetings etc. The financial decision-making is one big issue in the organizations. Because while taking the policies on behalf of the organizations for the employees, there will be matching grant which will be basic and social, contractual and constitutional responsibility. Hence every organization wants to make only minimum contribution as matching grant for the insurance premium. The health care finance manager should analyze the past details of the employees and their health records, age and then the manager should recommend the lower or higher premium, which implicates financial burden to the organization.  But in order to overcome the situation, it is inevitable to expend the higher amounts.Attributes of health care financial manager Essay.

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