The Kroger Company – International
Expansion
Into the United Kingdom
Group Name: Globetrotters
Alejandrina Guajardo
Karen Hathorn
Catalina Jimenez
Alfred Lyon
Tyler Popick
Southern
New Hampshire University
Abstract
According with Kroger.com “The
Kroger Co. is one of the largest retailers in the United States based on annual
sales, holding the #20 ranking on the Fortune 100 list published in June 2015.
Kroger® was founded in 1883 and incorporated in 1902. At the end of fiscal
2015, Kroger operated (either directly or through its subsidiaries) 2,778
supermarkets, 1,387 of which had fuel centers. Approximately 42% of these
supermarkets were operated in Company-owned facilities, including some Company
owned buildings on leased land. The Company employs about 431,000 full-time and
part-time associates”
The
retail grocery sector in United States is a very competitive industry. The
Kroger Company’s more important competitors are Wal-Mart, Whole Foods, and Winn
Dixie.
The Kroger Company will start its
international expansion and its first country will be the United Kingdom.
The
Kroger Company Overview
Mr.
Bernard Kroger founded The
Kroger Company in 1883 in Cincinnati, Ohio where the
main offices remain. Currently, Kroger is the largest supermarket chain in US (The Kroger
Company, n.d.).
Additionally Kroger is listed as number 20 in the 2015 Fortune 500 (Time. inc,
n.d.).
According to Kroger Financial Report in 2015 Kroger has revenue of $109.83
billion (The Kroger Company, n.d.). In addition, Kroger
was the second largest general retailer market after Wal-Mart in 2015 (Wikipedia, n.d.). The Kroger Company
operates in 35 states especially in the Midwest and Southern states in the US
Territory (The Kroger Company, n.d.).
Kroger is ranked third within the
retail market around the world even without any current international operation (Coolidge,
2016).
As of December 2015, Kroger has operations in 2,778 supermarkets and
multi-department stores, 786 convenience stores, and 326 jewelry stores. In
order to satisfy its own demand with cheaper prices, Kroger has 37
food-manufacturing facilities, 1,360 supermarket fuel centers and 2,122
pharmacies (The Kroger Company, n.d.). One way in which
The Kroger Company stands out from its competitors is it utilizes economical
three-tier distribution system, which are private selection, banner brands, and
value. Each of these tiers allows them to satisfy all of their customers’ needs
within the markets they operate (The Kroger Company, n.d.).
The
Kroger Company
United Kingdom Expansion
The Kroger Company overseas expansion into the UK will be very important for
the company since it’s one of the leading powers in the financial world and the
third largest economy in Europe after Germany and France (The World Factbook: UNITED KINGDOM, n.d.). If we take Wal-Mart
as a benchmarking case, the UK expansion has been very victorious. According
with Market Realist in UK, The United Kingdom has been one of the most
successful overseas forays for Wal-Mart. The company has operations in 576
stores in the country, and is Wal-Mart’s second largest overseas operations in
the world after Mexico (Soni, 2015).
The UK grocery market is
dominated by 4 big groceries chains, such as: Tesco, Sainsbury, Morrison and
ASDA, where Kroger can have a portion of the market share without any problems (Soni, 2015). Kroger and
Wal-Mart’s format is very well received from the UK population, where shoppers
live in small towns and suburban areas shop and find everything in one place
according with their needs for very low prices (Walmart,
n.d.).
West London is the most
popular location for US companies to base their UK and European Union
operations; Starbucks and Wal-Mart have their UK headquarters in Chiswick. The
Kroger Company could have the same city for its operation (Chesters, 2011). What makes the United Kingdom more
appealing is its lands rich in greenery, about 25% of being arable, agriculture
is highly mechanized and productive being able to provide vegetables, cattle,
potatoes, and fish (United Kingdom Facts, n.d.).
Another reason the UK is
a great place to expand The Kroger Company is there is many cultural
similarities between the UK and the US.
One of the major similarities is the official language is English which
is spoken by more than 70% of the population (Commisceo Global Consultancy LTD,
n.d.).
This will allow us to communicate with business professionals well and market
our products with the same labeling as we currently use. Their business etiquette and protocols are
also very similar to the US. These include a firm handshake when greeting
professionals, eye contact, and exchanging of business cards. In addition,
business meetings are formal and punctuality is very important (Commisceo
Global Consultancy LTD, n.d.).
We look forward to expanding The Kroger Company into the UK.
This will help us to continue our growth in revenues and compete with larger
stores such as Wal-Mart
Socioeconomic
Factors to Consider
With expansion into a new market several factors have to be
taken into consideration; factors such as economic class, potential impact on
local economy, and exchange rate. Helena Horton describes seven social classes
from elite to precariat. Elite are considered part of the wealthiest
individuals spending more money on everyday living, and the precariat are the
poorest and most deprived group spending and watching every penny (Horton, 2015). Kroger’s makes its
products readily available to consumers at such a price that everyone benefits.
For example, with organic foods on the rise the elite can have products
tailored to their interests and the precariat can have the option to purchase
what may seem like a delicacy to them (Lutz, 2015).
The UK’s economy is dependent on foreign trade and has had a
trade deficit, as it has imported more goods and services than it has exported.
Foreign companies are attracted to the British region because of property tax
exemptions and reimbursement costs. Also the British pound is gaining investors
due to its growing strength as well as providing incentives (Nations
Encyclopedia, n.d.). If Kroger’s were to look at expansion
they could take advantage of all these incentives and be confident in knowing
that with the trade already established their enterprise will flourish.
Cultural Factors to Consider
When dealing with business matters within different countries it
is important to look at the cultural differences and similarities. Business
etiquette and protocols within the US and UK are very similar to each but there
are some major differences. One major difference between the UK and the US is the
building of relationships. The UK, with the exception of the younger
generations, tends to look to build long-term relationships within business
while the US is more concerned with getting contracts signed than they are with
building relationships. However, for long term business success within the UK networking and relationship building are
important (Commisceo Global Consultancy LTD, n.d.). Communication style
is also important to note. The British tend to be more formal than Americans
with communication style. When communicating through E-mail British do not use
slang or abbreviations and if the communication appears too familiar they may
think negatively of the person. Another
difference is small talk between the UK and Us. Within the UK small talk
generally consist of world news and global concerns while in the US small talk
tends to be more about their families and US concerns and happenings. The
British tend to be much more reserved than Americans (Elzaibak,
2015).
In addition, within regards to time the British appear to engage in slightly
more small talk than Americans (Commisceo Global Consultancy LTD,
n.d.).
The UK and the US have many more similarities than they do
differences. One of the most important similarities is the official language
for both countries is English. More than 70% of the UK population speaks
English (Commisceo Global Consultancy LTD,
n.d.).
This will allow us to communicate and understand each other better. In
addition, The Kroger Company can continue to use the same labeling they
currently use within the US. Business etiquette
and protocols between the UK and US are also generally more similar. Within the
US and UK, a firm handshake upon greeting professionals, eye contact,
exchanging of business cards, and use of titles and courtesy titles (until
invited to use first name) are common practices. In addition, business meetings
in the US and UK tend to be more formal with a clearly defined purpose in which
agendas may be included. Punctuality is also very important to both Americans
and British (Commisceo Global Consultancy LTD,
n.d.)
Barriers
to Conducting Business
With Britain’s exit from
the European Union there are significant changes that are taking place in the
UK that could greatly affect the ability to expand into their markets. With the
move to exit the EU, many researchers are expecting this to lead to higher
labor costs and a significant decrease in profit margins on businesses in the
country. In addition to this, Britain’s exit will likely also lead to greater
challenges in importing and exporting goods into the UK (Taylor, 2016).
The process for starting
up a business operation in the UK can be very time intensive. One of the more
challenging aspects of starting up is the process for registering property. In
order to get the property registered it takes 6 separate procedures and takes
around 29 days to complete (TMF Group, n.d.).
Given the legal system
that is in place the tax process can be notoriously difficult for businesses.
Even with accountants that are familiar with the legal system it takes
approximately 110 hours to complete a company’s tax work in the UK (TMF Group,
n.d.).
It is also important to
consider cultural barriers when dealing with business matters in the UK. The
British are known for being very reserved in their business meetings at first.
Additionally, the many layers of bureaucracy that are common in the UK will
lead to a slower decision making process for companies (TMF Group,
n.d.).
SWOT
Analysis
Strengths
- Efficient
supply chain management: Kroger Co. has a very well developed chain supply inside its
distribution network (Bells, 2015). It will be a strong penetration strategy in
UK.
- Costumer
Services innovation: “Costumer First” Policy: Kroger Co. developed
a loyalty cards that is the No 1 in the industry (Hayley Peterson, 2015). This product will apply to UK population.
- Technology and Economic of Scale: Kroger Co. stores’ technology and innovation for consumer food safety
and its economies of scale can be transferred
to UK (Ahearn, 2015).
- Product improvements: Kroger’s private
label product at lower prices will differentiate the company from the UK
competitors within its high quality and low cost strategy.
Weakness
- Intense
competition in UK market: The market is already a
mature market with very strong competitors and loyal clients (Retail Economics, 2016).
- No knowledge
about regulations (corporations, labor, taxes): Kroger does not have knowledge or experience in international laws,
currencies as well as border treaties, taxes, etc.
- Financial Status:
The company has a credit agreement for a $2.750
billion limit until 2019. (The Kroger Co., 2014). An expansion to UK will be very expensive and big investment.
Opportunities
- Dominant corporation: The first fiscal quarter
in 2016, Kroger Corporation had 2,778 supermarket locations that were all
within the United States (The Kroger Company, n.d.).
- Keep the same business: To keep the same
ideologies and ideals that it keeps within the United States, it will
definitely be more profitable, and give them the opportunity to compete with
competitors like Wal-Mart.
- Acquiring smaller markets: Kroger Corporation tends to have a knack for
acquiring smaller markets to bring them into the
Kroger brand (Wikipedia, n.d.). Even if the corporation were to acquire foreign supermarkets,
and have them work under the Kroger name that is another opportunity for
them to expand into foreign markets.
Threats
- Ø
Headquarters location: Kroger Corporation is
located only in the United States meaning they know the United States customs
and norms very well (The Kroger Company, n.d.). However, going overseas, this changes drastically.
- Strong Competition: Kroger will be competing
with supermarkets that have been native to those other countries for years. It
would take a lot for customers to go from their favorite supermarket, to a new
American one. The customer base would pose as a threat because if they don’t
get enough customers, then the move would just not be profitable. They would
also have to carry brands that they don’t currently sell now to be able to
compete better in the country in which they are.
There are definitely
outside threats in which they can’t control, but it’s when the opportunities
outweigh the threats is when the decision can be made.
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