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Essay QuestionsDirections: Please answer these questions in MS Word and turn the

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Essay QuestionsDirections: Please answer these questions in MS Word and turn them in (along with the Excel spreadsheets)1. (10 points) Explain the differences between designing process for manufactured goods and services. How should the design of services processes be approached.2. (5 points) Why is it important that processes be repeatable and measurable?3. (5 points) Why do people make inadvertent mistakes? How does poka-yoke help prevent such mistakes?4. (5 points) How do reductions in cycle time lead to improvements in processes?5. (10 points What two fundamental mistakes to organizations frequently make about measurement?6. (5 points) Explain the difference between common and special causes of variation7. (10 points) Explain the two fundamental mistakes that managers make when attempting to improve a process.There are 5 Excel based problems each worth 10 points.

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