Find a workforce plan using the level strategy that allows for no delay in service.

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Bob Carton’s golf camp estimates the following workforce
requirements for its services over the next two years:
Quarter
1
2
3
4
5
6
7
8
Demand
(hrs)
4,400
6,600
3,000
4,800
4,600
6,300
3,700
5,000
Each certified instructor puts in 480 hours per quarter regular
time and can work an additional 120 hours overtime. Regular-time
wages and benefits cost Carlton $7,200 per employee per quarter for
regular time worked up to 480 hours, with an overtime cost of $20
per hour. Unused regular time for certified instructors is paid at
$15 per hour. There is no cost for unused overtime capacity. The
cost of hiring, training, and certifying a new employee is $10,000.
Layoff costs are $4,000 per employee. Currently, 8 employees work
in this capacity.
a.) Find a workforce plan using the level
strategy that allows for no delay in service. It should rely only
on overtime and the minimum amount of undertime necessary. What is
the total cost of the plan?
b.) Use a chase strategy that varies the
workforce level without using overtime or undertime. What is the
total cost of this plan?

 
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