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Introduction to Quality and International Accreditation in Health Care

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Assessment Text Tasks: 1. Explain the insight that the Heinrich triangle provides into the relationship between injury and unsafe practices. 2. Explain the differences among skill-, rule-, and knowledge-based errors. 3. Explain the difference between active and latent error. Give example of active and latent error from your workplace if possible 4. What is the difference between single-event and multiple-event RCA? 5. Create a Why-Why diagram analyzing why patients fall (or why they contract postoperative infections, pressure ulcers, or another issue of your choice) 6. Why do systems often fail to produce desired results? 7. What is the difference between continuous and discrete data? 8. Explain the difference between natural and special cause variation. 9. How special-cause variation looks like on a control chart? 10. Describe how an organization can establish performance targets Guide for Completion You are expected to use E-book (Chapter 5&6), external references, materials and references posted on the VLE, journals and e-library

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