IT Strategic Planning – Week 8 – share your thoughts, ideas, comments and / or questions concerning Week 8’s reading assignment lecture.
Managing and Using Information Systems:
A Strategic Approach – Sixth Edition
Keri Pearlson, Carol Saunders, and Dennis Galletta
© Copyright 2016 John Wiley & Sons, Inc.
Chapter 8 The Business of IT
The Horner/Alcoa Story
• High-performing tech worker—almost dismissed as CIO
• What were the issues? • What did they expect from him? • What did he deliver at first? • What change did he make to become more
valuable to Alcoa?
© 2016 John Wi ley & Sons, Inc. 3
The Alcoa lesson: Business Demands
• IT offerings need to be aligned with business demands
• IT complexities should be translated to business needs
© 2016 John Wi ley & Sons, Inc. 4
Merlyn’s Business-IT Maturity Model
© 2016 John Wi ley & Sons, Inc. 5
What a Manager Can Expect From the IT Organization
A manager typically can expect some level of support in 14 core activities (Figure 8.2) – levels in parentheses
1. Developing and maintaining IS (1)
2. Managing supplier relationships (1)
3. Managing data, information, and knowledge (1, 2)
4. Managing Internet and network services (1, 2)
5. Managing human resources (1)
6. Operating the data center (1)
7. Providing general support (1)
© 2016 John Wi ley & Sons, Inc. 6
What a Manager Can Expect From the IT Organization (Cont.)
IT Strategic Planning – Week 8 – share your thoughts, ideas, comments and / or questions concerning Week 8’s reading assignment lecture. was first posted on October 19, 2019 at 3:32 am.
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