New Design for Airline Seats
A design that reconfigures airplane cabins with double-decker lie-flat seats in premium economy is being
touted as a possible solution for fliers looking for more protection from the spread of COVID-19. Read the
full story here; https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.cnn.com%2Ftravel%2Farticle
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Read the article and discuss the following points:
Would you travel by air these days? Yes?/No?/Why?
If you decide to travel by air these days, what is the most important consideration for you?
What is your first impression of these new designs for airline seats?
What are some of benefits/limitations of these designs in terms of service management?
Sample Solution
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