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Operational Process Flow

Read the articles and watch the videos on process mapping and critical path. Identify an operational activity within your organization, or an organization with which you are familiar. These activities could include business planning, staff training initiatives, changes in case management, etc.
The Assignment:
Using what you have learned about process mapping in this week’s resources, create a process mapping flowchart to measure operational data of the activity using Microsoft PowerPoint or Microsoft Visio. Identify the important measurements within your process which provide operational data. Then, based on the process map you have created, list and describe these measurements and the critical path within your process, utilizing any additional process improvement tools necessary. Your completed Assignment should include the flowchart, a description of process measurements, the critical path analysis, and a 1- to 2-page summary.
McLaughlin, D. B., & Olson, J. R. (2017). Health care operations management (3rd ed.). Chicago, IL: Health Administration Press.
Chapter 7, “Statistical Thinking and Statistical Problem Solving” (pp. 167-201)
Chapter 11, “Process Improvement and Patient Flow” (pp. 281-320)
Zhong, X., Williams, M., Li, J., Kraft, S. A., & Sleeth, J. S. (2014, August). Primary care redesign: A simulation study at a pediatric clinic. Paper presented at the meeting of IEEE International Conference on Automation Science and Engineering (CASE), Taipei, Taiwan
https://www.moresteam.com/toolbox/process-flow-chart.cfm

 
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