Quality Management and Continuous Improvement Homework

You are now ready to present a process improvement to hotel management in the areas of focus (check-in checkout and hotel offerings).
Individual Portion
Complete the following:
Assignment Asset- Scenario
Hotel Escargo Mission Statement Serve the business and pleasure traveler by making customer satisfaction priority number one through top quality service amenities comfortable surroundings and friendly employees. Problem Statement Upon the annual review of the Hotel Escargo chain it was discovered that there was room for improvement with the check-in and check-out system implemented by the Rooms Division Department. In addition there are many areas that the hotel can improve to raise the overall quality and customer satisfaction. The current process used to check guests in and out of the hotel is inefficient for both the customer and the hotel and a new process must be developed that provides a convenient and efficient experience for the customer as well as one that makes the best use of the hotels resources.
Please add your file.
Separate portion and please clarify this is the next section.
For this portion you will complete the following:
Please submit your assignment.
This assignment will be assessed using additional criteria providedhere.
For assistance with your assignment please use your text Web resources and all course materials.
Grading Criteria
Percentage
Deliverable requirements addressed; understanding of material and writer’s message and intent are clear
35%
Scholarly research which supports writer’s position properly acknowledged and cited direct quotations may not exceed 10% of the word count of the body of the assignment deliverable (excluded title page abstract or table of contents if used tables exhibits appendices and reference page(s). Inclusion of plagiarized content will not be tolerated and may result in adverse academic consequences.
20%
Critical thinking: position is well justified; logical flow; examples
20%
Structure: Includes introduction and conclusion; proper paragraph format and reads as a polished academic paper or professional presentation as appropriate for the required assignment deliverable
10%
Mechanical: No spelling grammatical or punctuation errors
10%
APA: Deliverable is cited properly according to the APA Publication Manual (6th ed.)
5%

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