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Question Analyze the approach the company took; was it the most effective strategy possible? Did the company apologize, if doing so would have been appropriate under the circumstances,and does the apology seem sincere? Does the tone of the messagematch the seriousness of the situation? Does the message end on a positive note, as appropriate? Answer the questions written above in a minimum of 150 words. Then, fill the outline attached with short answers after reading the adjustment letter.

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Question

Analyze the approach the company took; was it the most effective strategy possible? Did the company apologize, if

doing so would have been appropriate under the circumstances,and does the apology seem sincere? Does the tone of the messagematch the seriousness of the situation? Does the message end on a positive note, as appropriate?

Answer the questions written above in a minimum of 150 words. Then, fill the outline attached with short answers after reading the adjustment letter.

 
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