Quiz 1 The BPM house does not include: Student Answer: BPM foundations BPM disco

Quiz 1 The BPM house does not include: Student Answer: BPM foundations BPM discovery BPM enablement Operational Processes Points Received: 0 of 2 Comments: Question 2. Question : Which of the following statements is true about BPM? Student Answer: BPM is better than the past options for process improvement. External people are needed to support BPM. There is a robust methodology to support BPM. BPM is complex and difficult. Points Received: 0 of 2 Comments: Question 3. Question : The critical success factor a BPM project includes all of the following except: Student Answer: Time pressure for completing the project Empowered BPM leader and team Clearly understood business drivers Driven by senior leadership Points Received: 0 of 2 Comments: Question 4. Question : Which of the following is not a trigger for considering BPM? Student Answer: Compliance or regulation The need to provide managers with more control Hiring of new management Poor stakeholder service levels Points Received: 2 of 2 Comments: Question 5. Question : Which of the following is not one of the legs of the BPM success stool? Student Answer: People Procedures Process Technology Points Received: 2 of 2 Comments: Quiz 2 Question 1. Question : Which of the following is not one of the ways BPM projects are typically initiated? Student Answer: Strategy led Budget led Business issue led Process led Points Received: 2 of 2 Comments: Question 2. Question : Hamel’s innovation stack corresponds to the strategy execution void in the 7FE model. Which of the following elements is not part of the innovation stack? Student Answer: Service innovation Strategic innovation Operational innovation Management innovation Points Received: 2 of 2 Comments: Question 3. Question : Which of the following is not one of the three strategic options for a company based on Treacy and Wiersma? Student Answer: Customer intimacy Product Leadership Operational excellence Employee focus Points Received: 2 of 2 Comments: Question 4. Question : Which of the following is not a process improvement scenario? Student Answer: Under the radar Star project Business as usual Pilot project Points Received: 0 of 2 Comments: Question 5. Question : Strategy determination, while difficult, is the easy part. It is the execution of the strategy that is the difficult aspect. Student Answer: True False Points Received: 2 of 2 Comments: * Times are displayed in (GMT-07:00) Mountain Time (US & Canada) Quiz 3 SMART project goals do not include which of the following attributes? Student Answer: Specific Measurable Achievable Robust Points Received: 2 of 2 Comments: Question 2. Question : Which of the following definitions are not used in the Keen process worth matrix? Student Answer: Rewarding Liability Background Mandated Points Received: 0 of 2 Comments: Question 3. Question : Which of the following is not a role in the process teams? Student Answer: Team leader Customer liaison Process experts User team representatives Points Received: 2 of 2 Comments: Question 4. Question : Which of the following is a deliverable identified as an outcome of the Launch Pad Phase? Student Answer: Process maps Project scope document List of agreed process goals List of high level business processes and metrics Points Received: 0 of 2 Comments: Question 5. Question : Which of the following should not be part of determining process goals? Student Answer: Stakeholder needs Benchmarking against competitors Organization strategy Current promises to customers Points Received: 2 of 2 Comments: * Times are displayed in (GMT-07:00) Mountain Time (US & Canada) Quiz 4 Which of the following is not true about quick wins? Student Answer: Quick wins can help the project become self-funding. Quick wins should be suggested by front line employees. Quick wins do not need approval so they can be executed quickly. Quick wins must be validated to ensure feasible implementation. Points Received: 2 of 2 Comments: Question 2. Question : The reasons to complete a metric analysis do not include which of the following? Student Answer: Provide an analytical view of the organization Aid in the prioritization of the processes Identify poorly performing employees Allow benchmarking of process Points Received: 2 of 2 Comments: Question 3. Question : The Understand phase accomplishes all of the following except: Student Answer: Ensure a common understanding of the facts Develop solutions for fixing deficiencies Obtain key metrics for establishing baselines Determine whether improvement is possible or necessary Points Received: 0 of 2 Comments: Question 4. Question : Process modeling does not accomplish which of the following: Student Answer: Create a map to which all employees must adhere Demonstrate the shortcomings of the current situation Create a common understanding of the process Produce models that can be used as documentation Points Received: 0 of 2 Comments: Question 5. Question : The Understand phase report should include all of the following except: Student Answer: Purpose of this phase List of stakeholders Identified issues and causes Proposed solutions Points Received: 0 of 2 Comments: * Times are displayed in (GMT-07:00) Mountain Time (US & Canada) Which of the following risk does not belong in the Innovate phase? Student Answer: The process does not match the strategy of the organization The organization is too ambitious in solutions generated Solutions generated are not feasible Too many revision options are selected Points Received: 0 of 2 Comments: Question 2. Question : Which of the following is not an innovation technique? Student Answer: Combination Discovery Tantalization Synchronization Points Received: 0 of 2 Comments: Question 3. Question : Which of the following steps should be used to create involvement and gather ideas? Student Answer: Executive kick-off workshop Internal mobilization Future process metric projection Simulation Points Received: 2 of 2 Comments: Question 4. Question : Which of the following activities is not related to innovation? Student Answer: Role playing Forecasting Demonstration Brainstorming Points Received: 0 of 2 Comments: Question 5. Question : Process gap analysis does not include which of the following? Student Answer: People skills evaluation Process issues Relevant metrics Required changes Points Received: 2 of 2 Comments: * Times are displayed in (GMT-07:00) Mountain Time (US & Canada) Quiz 6 Which of the following is not an objective of the organizational chart created in the People Phase? Student Answer: Minimize departmental interfaces Create direct access to upper management Maximize process effectiveness and efficiency Minimize the layers of management Points Received: 0 of 2 Comments: Question 2. Question : The goal of the people core capabilities gap analysis is to: Student Answer: Determine the gap in the skills required between the current and redesigned process. Determine the gap in the skills required between management and line employees. Determine the gaps in skills required that automation will be designed to fill in. Determine the increased capacity required to compensate for the lacking skills. Points Received: 0 of 2 Comments: Question 3. Question : In a RASCI model,”R” stands for: Student Answer: Reschedule Resource Responsibility Review Points Received: 2 of 2 Comments: Question 4. Question : Which of the following is not a key element of a people strategy? Student Answer: Relevant corporate values Reward and recognition Learning and development Job creation Points Received: 2 of 2 Comments: Question 5. Question : The workplace shifts that must be considered in the People Phase do not include: Student Answer: Need for flexible working hours Increasing number of contractors Use of mobile technology Unions and labor laws Points Received: 0 of 2 Comments: * Times are displayed in (GMT-07:00) Mountain Time (US & Canada) Quiz 7 Question 1. Question : There is a portfolio of projects where there is a strong interdependency. Which type of implementation strategy should the organization employ when rolling out changes? Student Answer: Big Bang Parallel Relay Take over Points Received: 0 of 2 Comments: Question 2. Question : If a revised process cannot be put into place at the same time as the old process, which type of implementation strategy should the organization employ? Student Answer: Big Bang Parallel Relay Take over Points Received: 0 of 2 Comments: Question 3. Question : A process is being implemented in a large scale project where there is a great deal of similarities across the various regions and business units. Which type of implementation strategy should the organization employ? Student Answer: Big Bang Parallel Relay Take over Points Received: 2 of 2 Comments: Question 4. Question : Which type of plan is required to deal with reversing an implementation? Student Answer: Roll-out plan Back-out plan Contingency plan Pilot program Points Received: 2 of 2 Comments: Question 5. Question : User acceptance testing takes place in which of the following activities? Student Answer: Roll-out planning Back out planning Contingency planning Pilot program Points Received: 0 of 2 Comments: * Times are displayed in (GMT-07:00) Mountain Time (US & Canada) Quiz 8 Question 1. Question : Identifying potential benefits and entering in a benefits register should be accomplished in which phase? Student Answer: Launch Pad Understand Innovate Implement Points Received: 0 of 2 Comments: Question 2. Question : Establishing baselines and comparative measurements should be carried out in which phase? Student Answer: Launch Pad Understand Innovate Implement Points Received: 0 of 2 Comments: Question 3. Question : The critical success factors in this phase include all of the following except: Student Answer: Planning benefit delivery with respect to timeframes and costs Agreement of the roles, responsibilities and accountabilities Mapping out process details Benchmarking against other organizations Points Received: 0 of 2 Comments: Question 4. Question : Checks in the value monitoring maximization step do not include: Student Answer: Creating an organization chart Auditing internal compliance against benefit targets Reviewing project plans and registers to ensure completion of required activities Reviewing benefits Points Received: 0 of 2 Comments: Question 5. Question : Benefits delivery and tracking is part of which phase? Student Answer: Foundations Innovate Realize value Sustainable performance Points Received: 2 of 2 Comments: * Times are displayed in (GMT-07:00) Mountain Time (US & Canada) Quiz 9 The deliverable “value monitoring and maximization” would be used in which phase? Student Answer: Enablement Foundations Realize value Sustain performance Points Received: 0 of 2 Comments: Question 2. Question : Refining the performance management approach is used in which phase? Student Answer: Enablement Foundations Realize value Sustain performance Points Received: 0 of 2 Comments: Question 3. Question : Which of the following would not be an input from the Understand phase to the Sustainable performance phase? Student Answer: Prioritized quick wins Performance measures Metrics baseline People capability matrix Points Received: 2 of 2 Comments: Question 4. Question : Which of the following should not be embedded in an organization’s performance management? Student Answer: Stakeholder visions and expectations Management expectations Customer experience throughout the process Costs of implementation Points Received: 0 of 2 Comments: Question 5. Question : When evaluating project results, all of the below are appropriate assessments except: Student Answer: how much headcount was reduced. how much faster the processes are executed. how much employee satisfaction has improved. how much customer satisfaction has improved. Points Received: 0 of 2 Comments: * Times are displayed in (GMT-07:00) Mountain Time (US & Canada)

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