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Starbucks Change

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Read “Diversity Training Won’t Change Much at Starbucks,” at https://fivethirtyeight.com/features/a-half-day-of-diversity-training-wont-change-much-for-starbucks/ and prepare recommendations for Starbucks on how they can most effectively address changing their culture. Cover the following points in your recommendations.
Which lever of change is being deployed by Starbucks.
What is this type of lever designed to accomplish?
Why is training alone insufficient to implement change?
What other levers are needed to support and reinforce the training to produce lasting change?
What else would you do to make a lasting change in Starbucks’ culture related to diversity?

 
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