Message Strategies:Requesting an Adjustment[LO-2] Love at fi rst listen is the only way to

describe the wayyou felt when you discovered SongTh rong.com . You enjoydozens of styles of music, from Afrobeat and Tropicalia tomainstream pop and the occasional blast of industrial metal, and SongTh rong.com has them all for only $9.99 a month. You canexplore every genre imaginable, listening to as many tracks asyou like for a fi xed monthly fee. Th e service sounded too goodto be true—and sadly, it was. Th e service was so unreliable thatyou began keeping note of when it was unavailable. Last month,it was down for all or part of 12 days—well over a third of themonth. As much as you like it, you’ve had enough.

Your task:

Write an email to s..t@songthrong.com , requestinga full refund. To get the $9.99 monthly rate, you prepaidfor an entire year ($119.88), and you’ve been a subscriber for twomonths now. You know the service has been out for at least partof the time on 12 separate days last month, and while you didn’ttrack outages during the fi rst month, you believe it was about thesame number of days.

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