1. Outsourcing (buy) or insourcing (make) may be one of the most critical operational decisions for an

organization of any age. Factors such as the competitive environment, regulation, proficiency and ability of an outside organization may all be considerations. Many firms have outsourced payroll, accounting, legal, and even labor. Why? What did they gain by outsourcing these functions?

2. Why was Deming so insistent on using a single source for each material or item? Or in other words, what possibly happens in manufacturing when materials from two different sources are used at the same time?

150-200 words

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