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A customer relationship manager decided to track customer complaints a

/in /by

A customer relationship manager decided to track customer complaints
as part of his ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:

Type of Problem
Frequency
(number of times)
Call went to a voice mail
8
Items damaged when received
21
Literature not in the box
9
Parts missing
13
Unit not working
2
Delivery was late
3

Construct a Pareto chart including the cumulative % frequency. What is the cumulative percentage of the three leftmost bars?

 
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