BSB60915 Advanced Diploma of Management (Human Resources) Subject/module Excellence in Leadership Assessment method Part A
17 ASSESSMENT 1 Course Name BSB61015 Advanced Diploma of Leadership and Management BSB60915 Advanced Diploma of Management (Human Resources) Subject/module Excellence in Leadership Assessment method Part A: Written or Oral Questions Part B: Case Study Weighting 50% Units of Competency BSBMGT605 Provide Leadership Across the Organisation Instructions 1. Assessments should be completed as per your trainer’s instructions. 2. Assessments must be submitted by the due date to avoid a late submission penalty. 3. Plagiarism is copying someone else’s work and submitting it as your own. You must write your answers in your own words and include a reference list. A mark of zero will be given for any assessment or part of an assessment that has been plagiarised. 4. You may discuss your assessments with other students, but submitting identical answers to other students will result in a failing grade. Your answers must be yours alone. 5. Your trainer will advise whether the assessment should be digitally uploaded or submitted in hard copy. Assessments that are digitally uploaded should be saved in pdf format. 6. You must attempt all questions. 7. You must pass all assessments in order to pass the subject. 8. All assessments are to be completed in accordance with WHS regulatory requirements. ADDENDUM | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V6.0 18 Assessment 1 Part A – Written or Oral Questions This assessment task will assess your understanding of what all of the above means in a leadership role. Answer the following questions 1. Why is it important to establish linkages between organisational objectives, values and standards to the responsibilities of relevant groups and individuals when setting goals in the organisation? (10 marks) 2. What is the relationship between media and language used when communicating organisational mission and goals to staff? Give an example. (10 marks) 3. When there is a goal to achieve, explain the importance of stating expectations clearly to staff in a language easy to understand to ensure commitment to the given goal? (10 marks) 4. When an incident occurs in the organisation (e.g., accident, scandal), explain why it is important to communicate results clearly to relevant groups and individuals involved? (10 marks) 5. Discuss the importance of a. Leaders as role-models in the workplace b. Workplace culture c. Change management in the workplace d. Workplace consultation and communication e. Decision-making and risk management f. Public relations g. Business ethics h. Leadership styles i. Professional development (45 marks) Part A total: 85 marks ADDENDUM | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V6.0 19 Assessment 1 Part B – Case Study You are the training manager at FoodStuff, a chain of popular fast-food restaurants in Australia. You are planning to organise a 20-hour management training program for 20 shift supervisors. To accomplish the task, you need to assign 3 trainers who will alternately complete the training program within a 3-week period. These trainers should be supervisors themselves and have been in the company for a total of 5 years on average. Your tasks 1. Write accountabilities and responsibilities for the three management trainers you are appointing (10 marks) 2. List all the resources these trainers will require to accomplish their tasks successfully (10 marks) 3. Design a support system for the trainers to help them perform their responsibilities more effectively (10 marks) 4. As a manager, explain how you are going to accomplish the following: • Create a positive workplace environment (5 marks) • Encourage teams and individuals to develop innovative approaches to the performance of work in the workplace (5 marks) Part B total: 40 marks Assessment 1 total: 125 marks ADDENDUM | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V6.0 1 1. INTRODUCTION What is Leadership? At the end of this training session, you should be able to: f Define leadership f Learn about various leadership theories f Identify the skills and knowledge required to become effective leaders Important terms to remember: f Leadership f Leading Definition of leadership “A leader is the man who has the ability to get other people to do what they don’t want to do and enjoy it.” Leadership is a process whereby an individual influences a group of individuals to achieve a common goal (Northouse 2007). Leading is a management process used in directing work efforts of other people to help them accomplish their assigned tasks. It involves creating a vision, inspiring commitment and directing efforts towards a common purpose (Wood, Wallace, Zeffane, Chapman, Fromholtz & Morrison 2004). Thus, leadership applies to senior managers who have a role in inspiring and motivating others to achieve organisational goals and to model professionalism in their organisation and industry. Reading 1a, 1b Now read the following article to learn more about Leadership: Ward, S. (n.d). Leadership. Retrieved 11 May 2010, from http://sbinfocanada.about.com/od/leadership/g/leadership.htm (See page 127 at the back of this workbook). Now read the following article to learn more about an example of Leadership: Reh, J. (2010). The best leader I ever knew. Retrieved 11 May 2010, from http:// management.about.com/cs/generalmanagement/a/FJR. htm WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 2 Excellence in leadership involves being able to; 1. Clarify objectives, values and standards in accordance with organisation’s strategic direction 2. Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals 3. Ensure media and language used is appropriate to individuals and group circumstances 4. State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation 5. Address expectations of the organisation 6. Investigate incidents promptly and communicate results clearly to relevant groups and individuals 7. Build trust, confidence and respect of diverse groups and individuals, through positive role modelling, and effective communication and consultation 8. Embrace, resource and effectively implement improvements to organisational and workplace culture 9. Demonstrate understanding of the global environment and new technology in work activities 10. Ensure actions convey flexibility and adaptability to change and accessibility 11. Ensure consultation and participation in decision making occurs with relevant groups and individuals where appropriate 12. Ensure decision making takes into account needs and expectations of both internal and external groups 13. Ensure decision making occurs in accordance with risk management plans for all options, and within appropriate time frames 14. Ensure that the organisation is represented positively in the media and community 15. Assign accountabilities and responsibilities to teams consistent with their competencies and operational plans 16. Ensure teams are resourced to allow them to achieve their objectives 17. Empower teams and individuals through effective delegation and support for their initiatives 18. Create and maintain a positive work environment 19. Encourage teams and individuals to develop innovative approaches to the performance of work 20. Model ethical conduct in all areas of work and encourage others to adopt business ethics 21. Adapt appropriate interpersonal and leadership styles to meet particular circumstances and situations 22
. Set and achieve personal objectives and work program outcomes 23. Ensure self-performance and professional competence is continuously improved through engagement in a range of professional development activities 24. Participate regularly in industry/professional networks and groups WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 3 Leadership Theories Are leaders born or made? The debate on whether leadership is innate or taught seems never-ending. The source of the debate is simple: organisations want to identify leaders. To come up with an explanation, there are eight major leadership theories arising from academic research. These are: f The “Great Man” theory f Trait theory f Contingency theory f Situation theory f Behavioural theory f Participative theory f Management theory f Relationship theory Reading 1c Now read the following article to learn more about Leadership Theories: Cherry, K. (2010). Leadership Theories – 8 Major Leadership Theories. Retrieved 11 May 2010, from http:// psychology.about.com/od/leadership/p/leadtheories. htm. (See page “Leadership Theories – 8 Major Leadership Theories” on page 68 of this workbook). Notes: WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 4 Skills and Knowledge Required to be Effective Leaders A senior manager must have a certain set of knowledge and skills required to become an effective leader. Required Skills Some of the required skills of a leader include: f Interpersonal skills f Networking skills f Risk management skills Interpersonal Skills f A leader must have interpersonal skills to communicate and inspire trust and confidence of others and to ensure their cooperation and support. Networking Skills A leader must have networking skills to ensure support from key groups and individuals for concepts/ideas/products/services. Risk Management Skills A leader must have risk management skills to analyse, identify and develop mitigation strategies for identified risks. In addition to the required skills a leader must have, senior managers must also have the necessary knowledge to effectively play their role as a leader. The required knowledge a leader must possess includes: f business ethics and their application, f leadership styles and their application, f legislation, codes and by-laws relevant to the organisation’s operations, f organisation mission, purpose and values, f organisation objectives, plans and strategies, and f organisational change processes. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 5 Activity 1.1 1. Form a group of 2-3 people. As a group, reflect on what leadership means to you. Write your conclusions below. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 6 2. Find a partner. Choose a position and discuss the issue: “Are leaders born or made?” Write down your arguments below. Share your thoughts in the class. Session Review Questions 1. Define leadership. 2. List the required knowledge and skills all leaders must posses when playing leadership roles. References f Northouse, G. (2007). Leadership theory and practice. 3rd ed, Thousand Oak, London, New Delhe: Sage Publications, Inc. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 7 2. COMMUNICATE ORGANISATIONAL MISSION AND GOALS At the end of this training session, you should be able to: f Clarify objectives, values and standards in accordance with organisation’s strategic direction f Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals f Ensure media and language used is appropriate to individuals and group circumstances f State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation f Address expectations of the organisation f Investigate incidents promptly and communicate results clearly to relevant groups and individuals The Leader as a Communicator “The very essence of leadership is that you have to have a vision. It’s got to be a vision you articulate clearly and forcefully on every occasion.”1 An effective leader must be a good communicator. A leader can communicate to staff in a variety of ways using different communication mediums such as the use of telephone, video conferencing, memos, reports, emails and face-toface conversations. The leader must ensure that the media used is appropriate to individuals and group circumstances. For example, if the recipients of the message are dispersed in various geographical locations, a leader might decide to use memos and/or email in order to communicate to everyone efficiently. A leader may also be communicating messages in a non-verbal way although he/ she may be unaware of it. A leader influences others to achieve a common goal. This can be achieved if the vision or the common goal is communicated articulately and forcefully on every occasion. The key role of a leader is to inspire emotional attachment to an appealing vision and to make success visible for all concerned. For example, a company might decide to move to a new strategic direction. The best way to move forward is to involve everyone in developing the vision right from the start. This can be done in a variety of ways such as question and answer sessions, team meetings and one-to-one communication. The tone and language used by the leader is also very important and must be tailored according to the objective of the message. For example, when communicating a new vision, a leader might decide to use an inspirational tone and a language that will solicit and ensure cooperation from staff. The leader must be able to establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals in order for them to understand their role in the achievement of the new vision. In addition, the leader must be able to state clear expectations of internal 1. Theodore Hesburgh, President of the University of Notre Dame WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 8 groups and individuals and explain in a manner which builds commitment to the organisation and to the tasks at hand. Reading 2a Now read the following article to learn more about the Different Types of Business Communication: Carpenter, M., Bauer, T., & Erdogan, B. (n.d.). Retrieved 15 May 2010, http://www.flatworldknowledge.com/node/29122. (See ȃěȱ¢ȱȱȄȱȱȱŝŖ of this Workbook) Reading 2b Now read the following article to learn more on How to Run Effective Meetings: Farivar, C. (2010). How to run an effective meeting. Retrieved 19 April 2010, http://www.bnet.com/2403-13059_23-61211.html (See ȃ ȱȱȱȱěȱȄȱȱȱŝŝ of this Workbook) Video 2a You Sydney Ferries Tube Watch the following video in YouTube: How to run a meeting http://www.youtube.com/watch?v=e3a0KbM5p9A How not to run a meeting http://www.youtube.com/watch?v=kp6H8XMf5ec&feature=related WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES)
EXCELLENCE IN LEADERSHIP_V5.7 9 Activity 2.1 Your tasks 1. If you are currently working (or have worked before), can you recall an instance where a supervisor, manager, director or a CEO had to communicate a company goal to all 2. How did the leader communicate with the staff (e.g., email)? Was he/she effective in accomplishing the task? What went wrong? What went right? 3. When an incident (e.g., accident) occurs in your workplace (or previous workplace), is it promptly investigated and actioned upon? Are the results of the investigation and/or action taken communicated clearly to all relevant groups and individuals? If you answered No to both questions, where do you think is the source of the problem? WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 10 Activity 2.2 1. You are the CEO at ABC Company. Your company recently adopted a new mission statement expressing the company’s values and commitment to environmental sustainability. You wanted to communicate this change effectively to all of the ABC staff scattered to all branches nationwide. Explain how you are going to effectively communicate the new mission to your staff. 2. You are the CEO of Fashion Factory, a large clothing manufacturer. Your company recently finalised a deal to shift operations in India to cut costs. This decision is strategically good for the company but it will mean onethird of your current full-time staff will lose their jobs. You are expecting heavy resistance to this change. It is your job to communicate the change to all of your staff. How are you going to effectively communicate the message effectively to the staff? Explain. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 11 3. Your firm is facing an audit from a government agency regulator next month. This will mean most of your staff will have to work overtime in order to meet the audit requirements. Most of your staff have families. You have to explain clearly your expectations from your staff. How you are going to communicate this and ensure support from your staff? Explain. 4. You are the CEO at Bank2Us. A news item was recently printed in the news about an alleged hacking activity in your computer network. It has been reported that nearly 300,000 credit card numbers have been stolen by the hackers. It is your responsibility to communicate this event to all of your employees and customers to prevent panic. How are you going to do this? Explain. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 12 Activity 2.3 TrustUs Accounting ȱȱȱȱȱȱęȱ ȱȱȱȱŗśȱ ¢ǯȱȱęȱȱȱȱȱȱȱŘŖȱ¢ȱȱȱ grown from a two-man operation to what it is today. ȱęȱȱȱȱȱȱ ȱ ǰȱȱȱ ǰȱȱ ȱȱǰȱ ȱȱǯȱȱ� …
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. Set and achieve personal objectives and work program outcomes 23. Ensure self-performance and professional competence is continuously improved through engagement in a range of professional development activities 24. Participate regularly in industry/professional networks and groups WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 3 Leadership Theories Are leaders born or made? The debate on whether leadership is innate or taught seems never-ending. The source of the debate is simple: organisations want to identify leaders. To come up with an explanation, there are eight major leadership theories arising from academic research. These are: f The “Great Man” theory f Trait theory f Contingency theory f Situation theory f Behavioural theory f Participative theory f Management theory f Relationship theory Reading 1c Now read the following article to learn more about Leadership Theories: Cherry, K. (2010). Leadership Theories – 8 Major Leadership Theories. Retrieved 11 May 2010, from http:// psychology.about.com/od/leadership/p/leadtheories. htm. (See page “Leadership Theories – 8 Major Leadership Theories” on page 68 of this workbook). Notes: WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 4 Skills and Knowledge Required to be Effective Leaders A senior manager must have a certain set of knowledge and skills required to become an effective leader. Required Skills Some of the required skills of a leader include: f Interpersonal skills f Networking skills f Risk management skills Interpersonal Skills f A leader must have interpersonal skills to communicate and inspire trust and confidence of others and to ensure their cooperation and support. Networking Skills A leader must have networking skills to ensure support from key groups and individuals for concepts/ideas/products/services. Risk Management Skills A leader must have risk management skills to analyse, identify and develop mitigation strategies for identified risks. In addition to the required skills a leader must have, senior managers must also have the necessary knowledge to effectively play their role as a leader. The required knowledge a leader must possess includes: f business ethics and their application, f leadership styles and their application, f legislation, codes and by-laws relevant to the organisation’s operations, f organisation mission, purpose and values, f organisation objectives, plans and strategies, and f organisational change processes. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 5 Activity 1.1 1. Form a group of 2-3 people. As a group, reflect on what leadership means to you. Write your conclusions below. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 6 2. Find a partner. Choose a position and discuss the issue: “Are leaders born or made?” Write down your arguments below. Share your thoughts in the class. Session Review Questions 1. Define leadership. 2. List the required knowledge and skills all leaders must posses when playing leadership roles. References f Northouse, G. (2007). Leadership theory and practice. 3rd ed, Thousand Oak, London, New Delhe: Sage Publications, Inc. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 7 2. COMMUNICATE ORGANISATIONAL MISSION AND GOALS At the end of this training session, you should be able to: f Clarify objectives, values and standards in accordance with organisation’s strategic direction f Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals f Ensure media and language used is appropriate to individuals and group circumstances f State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation f Address expectations of the organisation f Investigate incidents promptly and communicate results clearly to relevant groups and individuals The Leader as a Communicator “The very essence of leadership is that you have to have a vision. It’s got to be a vision you articulate clearly and forcefully on every occasion.”1 An effective leader must be a good communicator. A leader can communicate to staff in a variety of ways using different communication mediums such as the use of telephone, video conferencing, memos, reports, emails and face-toface conversations. The leader must ensure that the media used is appropriate to individuals and group circumstances. For example, if the recipients of the message are dispersed in various geographical locations, a leader might decide to use memos and/or email in order to communicate to everyone efficiently. A leader may also be communicating messages in a non-verbal way although he/ she may be unaware of it. A leader influences others to achieve a common goal. This can be achieved if the vision or the common goal is communicated articulately and forcefully on every occasion. The key role of a leader is to inspire emotional attachment to an appealing vision and to make success visible for all concerned. For example, a company might decide to move to a new strategic direction. The best way to move forward is to involve everyone in developing the vision right from the start. This can be done in a variety of ways such as question and answer sessions, team meetings and one-to-one communication. The tone and language used by the leader is also very important and must be tailored according to the objective of the message. For example, when communicating a new vision, a leader might decide to use an inspirational tone and a language that will solicit and ensure cooperation from staff. The leader must be able to establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals in order for them to understand their role in the achievement of the new vision. In addition, the leader must be able to state clear expectations of internal 1. Theodore Hesburgh, President of the University of Notre Dame WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 8 groups and individuals and explain in a manner which builds commitment to the organisation and to the tasks at hand. Reading 2a Now read the following article to learn more about the Different Types of Business Communication: Carpenter, M., Bauer, T., & Erdogan, B. (n.d.). Retrieved 15 May 2010, http://www.flatworldknowledge.com/node/29122. (See ȃěȱ¢ȱȱȄȱȱȱŝŖ of this Workbook) Reading 2b Now read the following article to learn more on How to Run Effective Meetings: Farivar, C. (2010). How to run an effective meeting. Retrieved 19 April 2010, http://www.bnet.com/2403-13059_23-61211.html (See ȃ ȱȱȱȱěȱȄȱȱȱŝŝ of this Workbook) Video 2a You Sydney Ferries Tube Watch the following video in YouTube: How to run a meeting http://www.youtube.com/watch?v=e3a0KbM5p9A How not to run a meeting http://www.youtube.com/watch?v=kp6H8XMf5ec&feature=related WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES)
EXCELLENCE IN LEADERSHIP_V5.7 9 Activity 2.1 Your tasks 1. If you are currently working (or have worked before), can you recall an instance where a supervisor, manager, director or a CEO had to communicate a company goal to all 2. How did the leader communicate with the staff (e.g., email)? Was he/she effective in accomplishing the task? What went wrong? What went right? 3. When an incident (e.g., accident) occurs in your workplace (or previous workplace), is it promptly investigated and actioned upon? Are the results of the investigation and/or action taken communicated clearly to all relevant groups and individuals? If you answered No to both questions, where do you think is the source of the problem? WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 10 Activity 2.2 1. You are the CEO at ABC Company. Your company recently adopted a new mission statement expressing the company’s values and commitment to environmental sustainability. You wanted to communicate this change effectively to all of the ABC staff scattered to all branches nationwide. Explain how you are going to effectively communicate the new mission to your staff. 2. You are the CEO of Fashion Factory, a large clothing manufacturer. Your company recently finalised a deal to shift operations in India to cut costs. This decision is strategically good for the company but it will mean onethird of your current full-time staff will lose their jobs. You are expecting heavy resistance to this change. It is your job to communicate the change to all of your staff. How are you going to effectively communicate the message effectively to the staff? Explain. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 11 3. Your firm is facing an audit from a government agency regulator next month. This will mean most of your staff will have to work overtime in order to meet the audit requirements. Most of your staff have families. You have to explain clearly your expectations from your staff. How you are going to communicate this and ensure support from your staff? Explain. 4. You are the CEO at Bank2Us. A news item was recently printed in the news about an alleged hacking activity in your computer network. It has been reported that nearly 300,000 credit card numbers have been stolen by the hackers. It is your responsibility to communicate this event to all of your employees and customers to prevent panic. How are you going to do this? Explain. WORKBOOK | © 2018 YOUNG RABBIT PTY LTD, AUSTRALIAN PACIFIC COLLEGE BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT | BSB60915 ADVANCED DIPLOMA OF MANAGEMENT (HUMAN RESOURCES) EXCELLENCE IN LEADERSHIP_V5.7 12 Activity 2.3 TrustUs Accounting ȱȱȱȱȱȱęȱ ȱȱȱȱŗśȱ ¢ǯȱȱęȱȱȱȱȱȱȱŘŖȱ¢ȱȱȱ grown from a two-man operation to what it is today. ȱęȱȱȱȱȱȱ ȱ ǰȱȱȱ ǰȱȱ ȱȱǰȱ ȱȱǯȱȱ� …
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