Management and Organisation Case Study

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L3   Language Literacies Learning
Case Studies
 
 
 
 

 
 
Case studies are descriptions of situations which you will likely encounter within your chosen discipline. They ase may be presented as essays, reports or in specific templates provided to you so you will need to carefully analyse the task you have been given and look at the particular requirements of your assignment.
What is the purpose of a case study ?
 
 
Case studies provide you with the opportunity to:

  • think about the complexities of real-life situations that you may face in the workplace;
  • make connections between the theory you have learned to real-life practice, and
  • provide realistic, reasonable and practical solutions to real-life problems.

 
 
What kind of thinking is needed?
 
 
Your lecturer is looking for you to demonstrate an ability to think critically and analytically. This includes:

  • methodically and systematically  analysing the situation
  • identifying all of the issues
  • exploring all aspects of the issues in depth
  • analysing potential implications, outcomes or relevant considerations
  • making connections between the case and the theory

 
To do this successfully, you need a step by step process to think about the possibilities connected to each element of the case.
 
How do you prepare and complete a case study?
 

Analyse the case

Reading the case and then re -reading it is not sufficient as an analytical process. To really examine in depth all of the possible issues included in th e case, you need to read and think at the same time. Constructing a brainstorm of all possibilities at this stage may help you ensure who have not missed some important information. Some things to consider when analysing a case are:
 

  • What are the definite facts? – listing any definite information is a useful starting point;
  • What is happening / has happened? – list any definite actions that have occurred;
  • Who is involved? – brainstorm all of the people or organisations who could possibly be involved, and
  • What is their role? – what do these actors do and how are they affecting the case .

Developed by Language, Literacies and Learning staff                                                                                             1

Explore in more detail

Refer to your specific task and be clear about what you are being asked to do. What is the purpose for analysing the case? You may need to:

  • make recommendations
  • identify solutions
  • consider potential actions required
  • devise a plan considering all of the issues

 
These will most likely be connected to real-life work situations. Exploring the case in more detail will help you to:

  • find any details which may not be explicitly stated
  • identify what extra information is needed to complete the task

 
 

Making connections to theory

Understanding the links between the theoretical content in your course and the practical realities of the case is an essential element of any case study. Once you have a detailed analysis of the case, it will be important to:

  • interpret the case and solve the issues by creating a plan or recommendations;
  • search for literature to support your actions, decisions or choices and justify your plans or solutions, and
  • demonstrate how you have developed your ideas by referring to reliable sources.

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BUS 119 Ashford Effective Leadership Styles Skills and Vision

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Question Description

 
Prior to beginning work on this assignment, read and review Chapters 1-8 of Introduction to Leadership: Concepts and Practice. Additionally, review the Week 3 Weekly Lecture and Week 5 Final Paper pages.
By the end of Week 3, you have covered many topics about leadership (Chapters 1-8). You have taken self-assessment surveys, created journal entries on leadership, and have begun to understand some of your own strengths and weaknesses with regard to leadership. In addition, you started building your Final Paper in the Week 2 Effective Leadership assignment.
This week you learned that leadership is a skill that can be learned, the importance of developing a strong vision, and the relationship between effective leadership and productive work. This assignment will help you continue building your Final Paper. As a reminder, the Final Paper will allow you to choose a chief executive officer (CEO), chief operating officer (COO), or other business leaders and learn about them, their skills, traits, strengths, and weaknesses as well.
This paper will build upon your Week 2 Effective Leadership assignment. You will incorporate the feedback you received from your instructor from the Week 2 Effective Leadership assignment and add the content for this paper into the same document. Sections A and B were completed last week, and this week you will add Section C. Update your title page, add any new references to your references page, and update your introduction and conclusion.
Section C: Address all of these bullets (create an appropriate APA heading—do not label as “Section C” in your paper):

  • Identify which one of the six dimensions you have learned about (i.e., trait, ability, skill, behavior, relationship, and process) seems to be the most obvious for this person.
  • Describe the biggest challenge this leader had to face and how was it overcome.
    • Identify the trait or skill the person used to overcome this challenge.
    • Explain if the leader was successful in overcoming the challenge and why or why not.
  • Describe the style of leadership this person exhibits (i.e., authoritarian, democratic, or laissez-faire).
    • Provide specific examples for why you chose this style.
  • Explain emotional intelligence and its importance as a leadership skill.
  • Describe the model of primary leadership skills and its components.
  • Explain the importance of a leader following and communicating a vision and setting the tone.

It is strongly encouraged that you receive feedback on your paper using the Ashford Writing Center before submitting this assignment. It is recommended that you submit your paper for a paper review at least two days before your assignment is due in order to receive feedback and implement it into your paper before submitting your paper to Waypoint. For instructions on how to use this feature, please review the Ashford Writing Center Paper Review (Links to an external site.)Links to an external site.web page.
The Leadership Styles, Skills, and Vision paper

  • Must be four to six double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style (Links to an external site.)Links to an external site.
  • Must include a separate title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.)Links to an external site..

Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center. See the Formatting Your References List (Links to an external site.)Links to an external site. resource in the Ashford Writing Center for specifications.

 
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please read and complete the assigned questions

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Question Description

 
All required documents are attached, please ask questions if needed. This does not need to be in an essay form. this is a discussion question. please answer all asked for information from the question below.
Read a section titled “Good Writing.” In that section, Edward Bailey’s six points of good writing are listed.
Please take note of Bailey’s six points of good writing. Then access the following message from Jeff Bezos to shareholders at Amazon.com:
Read: Message from Jeff Bezos to Amazon Shareholders
(The message is also available in your list of resources in Content for week 2.)
Please read only the section of this message titled, “Six-Page Narratives.” You don’t have to read the whole message.
Then answer the following questions:

  1. In banning PowerPoint and asking for six-page memos, is Jeff Bezos violating any of Bailey’s six principles? If so, which ones does he seem to violate, and why do you make the case that he violates them? If not, explain why his strategy does not violate any of the six principles.
  2. Why might Bezos prefer a six-page memo read silently for 30 minutes at the beginning of a meeting to a PowerPoint presentation? What advantage might such a memo have over a PowerPoint presentation?

Please feel free to conduct your own searches on this issue. Various articles have been written about Amazon’s ban of PowerPoint in its internal meetings, and these articles have additional quotes from Bezos.

 
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customer service

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Question Description

 
All parts need an Introduction and Closing paragraphs.For Part Three I included the previous attachments at the bottom.
Part one: Leadership at Amazon
Amazon.com is the largest Internet-based retailer in the United States. One of the most important factors in Amazon’s success has been its outstanding leadership.
For this assignment, research the leadership culture of Amazon to gain insights into how it shapes the customer service environment that is created within the company. After completing your research, write a 1-2 page paper that does the following:

  • Identify Amazon’s leadership principles.
  • Explain how the president of Amazon has provided leadership in customer service at Amazon. Provide an example.
  • Provide your analysis of why the leadership philosophy at Amazon is so successful and how it influences the level of customer service provided by their site.

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.
Be sure to follow APA formatting, and include both in-text citations and a references page. Provide at least one reference and in-text citation (other than the Amazon.com website) for your paper.
Part Two: The Zappos Culture
Zappos is a company that is known for its unique organizational culture and commitment to delivering a memorable customer experience. For this assignment, research Zappos to learn what makes its company culture and service so different from other companies.
In a 1-2 page paper, describe the characteristics of the Zappos culture and explain how the employees provide excellent service to customers. Identify one example that demonstrates how Zappos empowers its employees to deliver great customer service.
Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.
Be sure to follow APA formatting, and include both in-text citations and a references page. Provide at least one reference and in-text citation (other than the Zappos.com website) for your paper.
Part Three: Company Customer Services Srengths and Weaknesses (course project)

If having high quality customer service were easy, it would be more common. Some companies advertise that they offer strong customer service, but in reality, it does not exist. Other companies such as Amazon, Zappos, and Nordstrom have built outstanding reputations for exceeding customers’ expectations.
For your course project, provide a 2-page analysis of your selected company’s customer service strengths and weaknesses.
Include the following:
Strengths

  • What does the company do best in providing customer service?
  • What are characteristics of its customer service that provide a distinct advantage over the competition?
  • How does it exceed customers’ expectations? Provide an example.

Weaknesses

  • What does the company’s customer service lack? What can it improve?
  • Explain a strategy to make these improvements.

Provide a conclusion summarizing the company’s key strengths and weaknesses. Also, provide your opinion of the company’s overall customer service quality.
Your submitted assignment should be proofread for correct spelling, grammar, and punctuation. Be sure to follow APA formatting, use at least two references, and include both in-text citations and a references page.
 

 
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