IT Audit and Assurance

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  • You are internal audit team lead for IT audit at the internal audit department of DentDel Inc.
  • You have 10+ years of experience with IT auditing, and have very good knowledge of IT governance and COBIT 5. You have in the past engaged in reviewing and evaluating IT projects for their adequacy and effectiveness on IT planning, IT budgeting, and compliance with corporate policies and procedures.

Your Task
Alicia David requested that the internal audit department prepare a discussion document to provide the audit committee and CEO with an understanding of what happened and what actions should be taken.
In this view…
Build and execute an IT assurance initiative, in line with the student book’s guidelines, by:
1.Scoping of the assurance initiative
2.Stating relevant enablers and suitable assessment criteria to perform the assessment
3.Reporting the results of your assessment including your findings and recommendations
 
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Sector Report: Rail Saudi Arabia

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uestion Description

Read the project and answer these questions, then write maximum 2000 word.
1) Focus on what is happening,
2) what is doing well,
3) what are the criticisms, and if you are in the project manager, what would you do differently.
Tags: m mgmt
 
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Organization design and Organization development

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3200 Words

Learning Outcomes:
  1. Understand, analyse and critically evaluate the processes and systems that need to be in place to maintain such structures and relationships and evaluation of same.
  1. Understand, analyse and critically evaluate possible change management strategies and activities through the application of organisation development strategies, which might support organisation design and realignment outcomes.
  2. Understand, analyse and critically evaluate organisation culture, norms and behaviours.
Assessment brief/activity

Formed in October 2013 as a result of a number of mergers, Travel Group (TG) is a public limited company.  TG’s head office is in Germany and The Group employs 56,000 people worldwide. Providing services to more than 40 million customers from around the world, TG’s key operational areas are 1600 travel agencies, 7 airlines, 350 hotels and 14 cruise liners. Travel UK is the UK tour operator subsidiary and airline. Travel UK has the following operational divisions: Airline, Commercial, Customer Operations and the following business support departments: Finance, IT, Marketing, Public Relations/Business Change and Human Resources.  Each operational division is clearly defined and has its own sphere of competence.  Each division has a hierarchy that is clearly defined with operational rules and processes that guide managers in making objective decisions.  Each operational division has its own business support departments.  Following the most recent merger a decision was made to put in place new organisational structures in recognition of the duplication that existed in some functions, and where different brands were in place for travel agencies these have now been rebranded Travel UK.  Differences also exist in terms and conditions of employment and working practices of TG’s employees depending on which pre-merger company the employees worked for.  Some of these differences can clearly be identified in job descriptions whereas others exist in agreements that were the result of consultation and negotiation with trade unions. The trade unions are strong and have high levels of membership.  For example, in the UK department heads have been reluctant to make changes to cabin crew hours and working practices because of the underlying threat of strike action. Joint Consultative Committees meet on a monthly basis and the scope of issues can include almost anything from terms and conditions of employment to costs and allocation of employees to flying schedules.  This consultative machinery has a significant impact on decision making.
Organisational performance is measured in a number of ways.  In addition to the standard financial measures (such as turnover and profits that are important to all public limited companies) TG as the parent company has three key non-financial measures.  These are customer satisfaction, employee engagement and sustainability.  In this highly competitive market, customer satisfaction is crucial in ensuring that customers book future holidays with TG and recommend TG to friends and family.  The second key non-financial measure is engagement. TG believes that happy and engaged employees will help to achieve sustained competitive advantage in a fairly turbulent market. The third measure, sustainability within the travel industry, is seen as crucial. The Global Sustainable Tourism Council (which establishes and manages global sustainable standards with the aim of increasing sustainable tourism knowledge and practices among public and private stakeholders) sets two criteria.  Their website states these two criteria are, ‘…those that relate to destinations and those that relate to tour operators that provide the guiding principles and minimum requirements that any tourism business or destination should aspire to reach in order to protect and sustain the world’s natural and cultural resources, while ensuring tourism meets its potential as a tool for conservation and poverty alleviation’.  Practical examples of how TG meets these criteria include using e-ticketing, reducing waste, saving water and reducing carbon emissions.  Sustainability is a key organisational goal and TG aspires to be included on the Dow Jones Sustainability Index (DJSI) and the FTSE4 Good Sustainability Index.  Having the right organisational culture is viewed as being central to achieving this goal.
The travel industry has been affected by a number of different external factors in recent years including: terrorism affecting flights, airports and resorts; industrial action taken by baggage handlers and air traffic controllers at various airports in Europe; volcano ash and extreme weather grounding or rerouting flights; Norovirus on cruise ships, etc.
Write a 3200 word report in which you:

  1. Critically analyse TG’s current organisational structure Evaluate its appropriateness for the future.
  2. Provide a detailed analysis of external factors currently affecting TG and the impact that these may have on change and organisational development at TG (culture)
  3. Produce organisational development and design recommendations of how TG can achieve its sustainability goal. In doing so you should consider the extent to which organisational culture can be changed and whether a culture change is important in achieving the sustainability goal. You should use research evidence and your knowledge of organisational practice to support your recommendations. Consideration should also be given to possible implementation issues and/or tensions.

Also please include these ideas:

  • Need to understand the nature of organisations
  • Organisations can fail – We need to learn from the successes and failures
  • Does the importance of the impacts vary according to the nature of the organisation?
  • What does an organisation need to think about when planning for success?
  • Defining organisational effectiveness
  • The strategic context
  • Historical and theoretical background to OD
  • Developing an OD strategy from an HR perspective
  • Organisational culture and cultural integration
  • An ER perspective on organisational effectiveness
  • Transforming HR to support strategic change
  • Technology as an agent of transformation
  • Critical HRD and organisational effectiveness
  • The role of managers in HRM, learning and innovation
  • Strategic workforce capability – planning for a new era
  • Performance management and reward
  • Inclusive talent management and diversity
  • Employer branding and organisational effectiveness
  • Ethics, corporate social responsibility and sustainability
  • Emotion at work
  • The future of organisational effectiveness

 
 
 

 
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Culturally complex business situations need a multilateral approach to achieve success

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Question Description

Briefing Paper: Prepare a briefing paper where you will have the opportunity to advise a client of your choice on issues related to international business. You are asked to choose a client/organization yourself. This can be your own organization or an organization in which you are interested. Then prepare a briefing paper advising your client on a cross-cultural problem (e.g. managing or negotiating across cultures etc..)
More explanation
Using incidents are again formative as they help you gain insight into problems we can have when we work with people from other cultures. Reflecting on intercultural incidents gives you the opportunity to do this and you can use these or similar incidents in your briefing paper where you are asked to choose a client to advise or write a general paper giving advice. E.g. you may have experienced or know someone who has experienced an incident where a Western business person did not show what you would consider the correct amount of respect to someone in a very high position. This could happen because most Western business people come from low power distance cultures and Oman (Middle East country) is a fairly high power distance culture. You could reflect on this and come up with why this happened and think about what advice you would give that person in your Reflective Incidents.
Then you could use this as part of your briefing paper if you were advising a business person coming from a Western culture such as the UK or Germany etc. and working in Oman.
Organization of choice is: The Global Work & Travel Co. (https://globalworkandtravel.com/)
Note: Important point needs to be covered in the paper as following:

  • Management point of view.
  • include a case study tool or tools such as a SWOT and/or PEST/EL analysis is very important.
  • The advises has to be related to an incident happened according to Oman culture or Meddle East reign.
  • Introduction and conclusion.
  • 2000 world counts
  • Not less than 15 academic references (Harvard style).
  • 0% similarities or plagiarism plzzzz.
  • Academic writing style.
  • Meeting the marking criteria as following:

Marking Criteria

Marking Criteria for Assessment 2.
Your work will be graded on your ability to demonstrate:
  • Level of insight and accuracy in synthesis of data and understanding of client/reader’s needs; independence of thought (30%)
  • You should include case study tools to analyse the problems or issues identified in the case including sound conclusions supported by valid and relevant evidence from academic authorities in the subject areas of cross cultural and business studies (30%)
  • The discussion should be focused, informative and convey the impression of being prepared by reading widely around the particular subject area including ‘real world’ sources from the writer’s knowledge such as intercultural incidents. (20%)
  • Clear presentation and structure; language should be flowing and concise; referencing should be included and accurate throughout (20%)
A+ (80-100)
  • Work demonstrates an exemplary standard of critical analysis; exemplary in its use of ideas, concepts and theory.
  • Excellent use of sources/case studies and evidence and draws on an exemplary range of material/evidence and examines the topic in considered detail; demonstrating a very high level of awareness of and sensitivity to the limits of the evidence.
  • Demonstrates an exemplary understanding of links between theory and practice and practice related issues.
  • Very high standard of referencing throughout and written English including subject specific language
 
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