GBU200 BUSINESS ETHICS AND CORPORATE SOCIAL RESPONSIBILITY ASSESSMENT

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GBU200 Business Ethics And Corporate Social Responsibility

 

  • Assessment requirement:
  • Course Title: toshiba leading innovation
  • Course Code: gbu200
  • Pages/ words : 15 pages

 

Questions:

 

Learning Outcomes:

1.Outline the concept of corporate social responsibility, its development, and the context in which it operates.
2. Demonstrate an understanding of community and stakeholder expectations with regards to corporate social responsibility as well as the role of leaders in promoting an ethical corporate culture.
 

Definitions:

  • Define the following terms:
  • Ethics
  • business ethics
  • ethical relativism
  • self-interest,
  • organisational norms
  • professional codes of conduct.

 

Asic Speech Good Corporate Culture, Values And Ethics

 
Review the above speech located under Week 1 in the Moodle and briefly answer the following questions:
 

How Does ASIC Define Ethical Culture?  How Does This Impact Business Behaviour?

Organisation culture is the et of shared values and assumptions underlying the mindset, it influences people’s attitudes and behaviour.
Ethical culture is the shared perception of good behaviour and ethical situations are handled.
 

Outline How Values Impact Corporate Behaviour

ASIC suggests values re what you choose to prioritize – decisions about values begin at the top of the organisation and are cascaded down by leadership.
Values are then translated into business practices.
 

What Is The Ethics Index?

Survey of people’s perceptions of ethical behaviours
 

Why Do ASIC Consider It Important?

It helps with transparency and accountability two important factors in ensuring ethical conduct.
 

Qantas Code Of Conduct

Briefly Outline The Company’s Approach To Corporate Culture, Ethics And Good Corporate Behaviour.

Code of conduct and ethical sets out the principal corporate governance policy of the organisation, it applies to all employers.
The basic position is compliance with laws, regulations and ethical standards.  Highest level of ethics and integrity is demanded.
Issues covered include political donations, anti bribery, gifts and entertainment, conflicts of interest and insider trading.
 

Asx Corporate Governance Principles And Recommendations

Outline The Recommendation That Relates To Ethical Behaviour For Corporations.

Instil a culture of acting lawfully, ethically and responsibly: A listed entity should instil and continually reinforce a culture across the organisation of acting lawfully, ethically and responsibly.
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BSBADM502 ASSESSMENT 1 – QUIZ

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BSBADM502 Assessment 1 – Quiz

Assessment
Quiz (22 Questions)
Quizzes may include multiple-choice, matching, and true/false questions and are designed to test your knowledge of a particular topic or subject. You must receive 100% on your quiz for it to be deemed as Satisfactory. If you answer a question incorrectly, you will receive instant feedback once you have submitted the quiz. You will then be provided with the opportunity to review your course notes and re-attempt the question again, you have unlimited attempts for this quiz.
Instructions:
When you are ready to complete a quiz, select the Assessment title on the unit page and click on the Take Assessment link.
Answer the questions and review your answers, you must complete all questions on a page before you can move onto the next page or submit the quiz. If there is more than one page of questions click the Next button to progress to the next page of questions.
When you have answered all quiz questions click the Submit Answers button to complete the quiz. You will receive your result immediately.
If you are not able to complete the quiz and wish to continue later you can exit once you have ensured your answers have been saved. Your answers will be saved once you have provided an answer for each question on the page and select ‘Next Page’ or ‘Submit Answers’ (if there is only one page of quiz questions or you are on the last page).
 
==========================================Questions==============================================
 
Question 1
The person responsible for preparing for a meeting and often taking the role as minute taker and distributing those minutes of the meeting within agreed timeframe is:
a.  Chairperson
b.  Treasurer
c.  Minute taker
d.  Secretary
 
Question 2
The person leading the meeting in accordance with organisational requirements, who controls group dynamics, and who ensures that the meeting stays on track in terms of agenda items and time efficiency is:
a.  Chairperson
b.  Treasurer
c.  Minute taker
d.  Secretary
 
Question 3
The person responsible for ensuring that financial decisions made during the meeting are in line with the budget and who discusses financial topics is:
a.  Chairperson
b.  Treasurer/Accountant
c.  Minute taker
d.  Secretary
 
Question 4
The person responsible for accurately noting the discussions and decisions made in a meeting by recording the minutes, which they then format in order to meet organisational requirements, is:
a.  Chairperson
b.  Treasurer
c.  Minute taker
d.  Secretary
 
Question 5
Which of the following four items are standard meeting documents? Select one correct answer.
a.  Minutes of previous meeting
b.  Agenda
c.  WHS report
d.  Preferred lunch locations
e.  Financial report
f.  Research reports
g.  B,C,D,F
h.  A,B,C,E
 
Question 6
From the following list, select the four items that would be included on the agenda for a regular workplace team meeting.
a.  WHS occurrences since the last meeting
b.  Department or team progress
c.  Training needs
d.  How the weather is changing
e.  Staffing issues
f.   Which staff members are getting married?
 
Question 7
Different types of meetings have different requirements. Match the following meeting descriptions with the correct meeting type.

Meeting Description Meeting Type
This meeting follows set meeting procedures and includes a notice of meeting and agenda. Motions are discussed, put, and voted upon, and structured minutes are taken. ✘ Videoconferencing Meeting
This meeting would usually have an agenda and minutes. It may be an information or reporting meeting. Decisions are recorded but not necessarily seconded. ✘ Formal Meeting
This is a meeting for the board of a company to discuss strategic details and make long-term business decisions. ✘ Board Meeting
This meeting comprises a group or team of various employees whose focus is a specific task or project. ✘ Informal Meeting
This meeting is held via video link, thereby enabling attendees in various locations to participate ✘ Committee Meeting

 
Question 8
In relation to public meetings, certain laws relate to the notification and conduct of shareholders’ meetings, particularly annual general meetings. Other laws and rules also affect the conduct the meetings, such as legislation relating to companies, ethical standards, WHS, EEO, IR and anti-discrimination, codes of practice, and environmental issues.
a.  True
b.  False
 
Question 9
You have been asked to conduct a meeting for your organisation’s Sales team. Team members are based in Brisbane, Melbourne, and Perth. Select the most appropriate type of meeting for this Sales team. Select one correct answer.
a.  Face-to-face meeting – all team members flying in to Brisbane
b.  Teleconferencing, web conferencing, or videoconferencing
c.  Weekend meeting for everyone away together
d.  Email meeting
 
Question 10
Meeting minutes follow the format of the agenda and should include which of the following? Select one correct answer.
a.  Name of meeting, venue, date, and time
b.  Names of attendees and apologies received
c.  Matters arising, summaries of items, and tabled reports
d.  Decisions made, agreed actions, timeframes, and deadlines
e.  Date of proposed future meeting
f.  All of the above
g.  B, C, D
h.  B, D, E
 
Question 11
Group dynamics can include the type of people who participate in the meeting in terms of status, which may be formal or social. Social status represents the rights and responsibilities of the position; for example, the chairperson.
a.  True
b.  False
 
Question 12
Meetings are the key to shaping the future actions of the organisation and its employees. Teams need to participate in regular meetings to retain their identity and place within the organisation.
a.  True
b.  False
 
Question 13
Strong leadership skills reflect an understanding of group dynamics and ability to acknowledge power. Match each of the following types of power with its description.

Description Power
Granted through the organizational hierarchy, i.e. is authority ✘ Personal and positional power
Power to withhold and give rewards, i.e. manager who controls bonuses ✘ Referent power
Power to force agreement by psychological, emotional, or physical threat ✘ Reward power
Power derived from knowledge and information ✘ Legitimate power
Power stemming from position, e.g. manager or supervisor ✘ Coercive power
Power based on identification, imitation, loyalty, and charisma ✘ Expert power

 
Question 14
There are six critical steps for preparing meetings. Match the following descriptions with Steps 1 to 6 to demonstrate a systematic approach to preparing for meetings.

Step Description
Step 1 ✘ Confirm meeting arrangements – Includes: date and time, venue, catering, budget, technology, and documentation.
Step 2 ✘ Define the type of meeting – Meeting may be formal or informal, and options include face to face, teleconferencing, videoconferencing, web conferencing, or use of webcams.
Step 3 ✘ Distribute papers/information – All meeting documents, including agenda, to be distributed to attendees prior to meeting.
Step 4 ✘ Notify participants – Participants to be formally notified of meeting prior to meeting so as to enable opportunity to contribute to agenda.
Step 5✘ Identify meeting participants – Appropriate individuals to be included in meeting using targeted approach. Formal meetings may require attendance of CEOs, board members, and designated employees.
Step 6 ✘ Clarify meeting purpose –Meeting must align with organizational goals and agendas developed to reflect specific purpose.

 
Question 15
Conducting or chairing a meeting the correct way will not only ensure that the meeting runs to time and that objectives are met, but it will also ensure future success of meetings for the organization. For a meeting to be productive, the chairperson should:

  • Follow organizational requirements and agreed conventions Be prepared with all relevant documentation
  • Commence the meeting on time
  • Confirm meeting purpose, as per the agenda
  • Welcome participants, make introductions, and note apologies
  • Outline meeting protocol and the timeframe of the meeting, ensuring time efficiency to achieve required outcomes
  • Ensure that all participants have relevant documentation
  • Convey that the meeting will follow agreed organizational conventions

a.  True
b.  False
 
Question 16
Select three of the following attributes that describe an efficient meeting chairperson.
a.  Facilitates robust discussion and encourages participation from all attendees
b.  Sets the agenda
c.  Uses communication strategies and team dynamic awareness skills to resolve issues presented in the meeting
d.  Makes all participants speak up
 
Question 17
In closing a meeting, which of the following protocols should the chairperson follow? Select one correct answer.
a.  Summaries discussion and decisions made, actions to be taken, by whom, and when.
b.  Set a time and date for any possible next meeting.
c.  Thank everyone for their participation and efforts.
d.  All of the above
e.  None of the above
 
Question 18
Managing meetings requires skill. Participants will exhibit different behaviours, and these will require techniques to manage to ensure that the meeting is kept on track and within timeframes. Consider each of the following behaviours, and match the management technique to each.

Exhibited Behaviour Management Technique
Aggressive – is inflexible, out to score points Maintain control of proceedings; Ask closed questions; Give them something to do
Undermining – is conspiratorial, whispers a lot Encourage them to speak; Look for hidden agenda
Know it all – is a point of order expert, chats all the time, swings from one idea to another Encourage participation to bring them back to point in question; Show respect; Be positive
Whinging – is sceptical and defensive Challenge them; Select them without warning; Motivate them
Retiring and timid – a silent worrier, unwilling to stand their ground Encourage participation; Ask direct questions; Praise
Blabbermouth – is ill informed, leaps in without thinking Ask them to help; Respect their expertise; Give them status
Wallower – is half asleep, will agree to anything Keep to the point in question; Ignore gaffs; Suggest they take notes/minutes
Distracter – is a silent worrier, unwilling to stand their ground, is easily distracted Give them something to deal with; Separate their words from their manners; Keep cool

 
Question 19
As chair of the next staff meeting, you need to brief the minute taker. You need to use organisational protocols for formatting conventions in taking meeting notes and including them in the minutes of the meeting. Select five of the following items to be included in the minutes.
a.  Record of the number of meetings held in the last financial year
b.  Word-for-word record of discussions
c.  Apologies received
d.  Record of action items including name of person responsible for each action and action due dates
e.  Names of attendees
f.  Date and time of meeting commencement and completion
g.  Record of decisions made
 
Question 20
Prior to disseminating minutes of a meeting, it is not important to ensure they are an accurate and true record of the meeting or that they meet organisational requirements in terms of meeting conventions and procedures.
a.  True
b.  False
 
Question 21
Meeting documentation may be organised, distributed, and stored in various ways depending upon organisational processes. Which of the following best describes how meeting documentation can be organised, stored, and distributed? Select one answer.
a.  Electronically – Files organised in line with organisational requirements, documents may be password protected. Emails provide a source of history, and a management system will be developed for such information
b.  Hard copy – Organised and filed in cabinets. Meeting documents may be mailed to participants, with a record of all correspondence to be maintained on file.
c.  Both A & B
d.  Neither A nor B
 
Question 22
It is important to follow organisational procedures for reporting meeting outcomes within designated timelines. This is to ensure which of the following?
a.  All recipients are informed in accordance with organisational protocol
b.  Items to be actioned can be done so in required timeframe
c.  There is more time to undertake more pleasurable tasks
d.  All the above
e.  A & B A & C

 
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STRATEGIC MANAGEMENT ASSIGNMENT SAMPLE OF MCDONALD

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Introduction

McDonald is an American oriented internationally operating company having a wide market share in a number of national markets located worldwide. It has acquired a unique position in the fast food industry, having a chain of a restaurant located in different geographical regions. A framework have been presented below in the form of essay writing, to highlighting the concept of strategic Management. The study work presented below includes explaining various theoretical concepts enhancing application as well as the effectiveness of strategies followed by the cited corporation to acquire a positive brand image as a prominent fast food company. McDonald’s extraordinary performance in the food industry can be accredited to its core competence utilized to provide a tough competition to its rivals, attempting to acquire the market share possessed by a cited corporation (Porter, 2011).
McDonald
Task

Example of strategic management practices

The organization considered in the report has set its image as that of a role model for a number of fast food chains existing in the food industry. Globalization concept of international Marketing has enabled the cited entity to exploit a number of benefits confronted. The effectiveness of unique strategies have been a major reason behind the overall performance of McDonald. Strategies framed by topmost executives focus on enhancing internal strengths as well as considering the impact of strategies followed by competitors. Surviving in the competitive business environment requires a number of procedures to be carried out for providing a higher level of satisfaction to customers by catering their personal needs.

Industry attractiveness

McDonald Company is a part of the fast food industry providing hamburgers, cheeseburgers, french fries, and cold drinks, etc., to its customers. A number of customers follow different ideologies and preferences. However, they are assumed to follow a common liking for fast food items. It has therefore exploited the benefits provided by operating in the food industry to a greater extent. Considering statistics on a global basis, it has been observed that there has been a sudden increase in liking for fast food products by different customer worldwide. Food industry of different regional markets has provided ample opportunities for a cited entity to establish a number of outlets catering needs of its customers (De Wit and Meyer, 2010). Factors prevailing in the industrial environment of the food industry have impacted positively for enhancing the brand image of a number of products served by McDonald.

Resource based view

Analyzing the availability of required resources, capabilities and core competence of McDonald provides a clear picture for highlighting factors behind its current financial stability. A number of resources are required for effectively applying strategies framed by the cited organization. It can be included here undoubtedly that McDonald has acquired a maximum market share of the fast food industry by effectively utilizing available resources and carrying out production as well as promotional activities in an appropriate manner. The cited organization has gathered required financial resource on the basis of earning obtained through royalty and franchising fees paid by a number of the franchise. It also has control over the bargaining power of suppliers of ingredients required for producing quality assured fast food items that can be relished by customers. Moreover, its uniqueness in producing mouth-watering food items including a variety of burgers specially is itself its core competence. Catering to different tastes of a number of customers, it has been introducing a new range of burgers that is one of its core competence. For example, McDonald has introduced Mc Spicy Chicken Fillet for its customers in Hong Kong (Barney, 2012).

Competitive Advantage

In common parlance, Competitive Advantage is all about positioning the current brand image of cited organization with respect to the position of competitors in the market. Michael Porter has provided three aspects for differentiating an organization among a number of competitors existing in the food industry. Starting with cost leadership, McDonald has been providing food products at a very nominal rate so that these can be afforded by medium class customers. Medium class customers dominate the total percentage of the customer, and the fact has been considered by the cited entity. Customers prefer to relish these products during traveling as they can obtain easily on account of drive-thru facilities provided to travelers. Another aspect considered is the uniqueness of products that differentiate the cited organization from other fast food provider companies in the international market. The special crunch provided in french fries along with minimal oil usage has created a liking for other Mc Donald’s product too, as customers are attracted to try them. Lastly, focusing on customization has enabled the organization to create a competitive advantage against its competitors such as KFC, Domino’s pizza, etc. It has fulfilled required taste preferences of different customers.

Influence on strategic management practices

Various theoretical concepts explained in the above sections have impacted list of strategies followed by the cited organization to a greater extent. Competitive advantage and the manner in which resources are utilized by the cited organization is the blueprint of its success in the international market. For maintaining a permanent position in the food industry, McDonald has framed a strategy to deliver quality assured products and services to ensure core competency for leading the market. Analyzing strategies and policies of competitors and acting accordingly to pull potential customers requires a great deal of focus on effectively using various resources. For managing various activities, McDonald considers researching market condition to understand trends prevailing in the market using theoretical concepts of management (Gebauer, Gustafsson and Witell, 2011).

Recommendations

McDonald must focus on enhancing the effectiveness of promotional strategies applied usually. For surviving in a competitive environment, it must increase its level of participation for sponsoring various campaigns and activities to promote brand image. Strategies framed for distribution of financial resources must include investing in functional activities that would enable the cited organization to expand its scope of activities in areas that have not been accessed till date (Wong and Karia, 2010).

Conclusion

It can be concluded here that McDonald has attained a superposition in the fast food industry by applying various theoretical concepts effectively. Moreover, the core competence of providing standard products at a very nominal rate has enabled it to provide a strong defeat to a number of competitors. Thus, the benefits of globalization have been exploited efficiently for securing a position in the international business environment.

References

  • Allred, C.R., Fawcett, S.E., Wallin, C., and Magnan, G.M., 2011. A dynamic collaboration capability as a source of competitive advantage. Decision Sciences.
  • Barney, J.B., 2012. Purchasing, supply chain management and sustained competitive advantage: The relevance of resource‐based theory. Journal of Supply Chain Management.
  • De Wit, B., and Meyer, R., 2010. Strategy Synthesis: Resolving strategy paradoxes to create competitive advantage: Text and readings. Cengage Learning EMEA.
  • Gebauer, H., Gustafsson, A., and Witell, L., 2011. Competitive advantage through service differentiation by manufacturing companies. Journal of Business Research.
  • Kindström, D., 2010. Towards a service-based business model–Key aspects for future competitive advantage. European Management Journal.
  • Porter, M.E., 2011. The competitive advantage of nations: creating and sustaining superior performance. Simon and Schuster.
  • Thompson, A., Peteraf, M., Gamble, J., Strickland III, A.J. and Jain, A.K., 2013. Crafting & Executing Strategy 19/e: The Quest for Competitive Advantage: Concepts and Cases. McGraw-Hill Education.
  • Wagner III, J.A., and Hollenbeck, J.R., 2014. Organizational behavior: Securing a competitive advantage. Routledge.
  • Wong, C.Y. and Karia, N., 2010. Explaining the competitive advantage of logistics service providers: A resource-based view approach — International Journal of Production Economics.

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YOU SHOULD ASSESS THE STRENGTHS AND WEAKNESSES OF THE APPROACHES USED BY MANAGERS AND LEADERS.

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eferencing Styles: Harvard
You are employed as an assistant to the Operations Management team for Debenhams Head Office, Human Resource Manager ‘Alex Williamson’ has asked you to investigate the current practice of leadership and management practice at Debenhams. He would like you to produce a formal Business Report advising him on how to introduce a more effective leadership practice in the business by assessing the different characteristics of a leader and Manager.
The Business Report should include your research findings and recommendation to ‘Alex Williamson’ on making changes to the leadership and management practice within Debenhams. The Business Report should also give to Alex a clear understanding of the role that Managers and Leaders should play in the business and a comparison of those roles. The current issues that the business also faces are examining the functions of general department managers in the business. You should assess the strengths and weaknesses of the approaches used by managers and leaders in different situations at Debenhams.
The report should also contain:
–    A critical analysis of different theories and approaches to the leadership of operations management that might affect Debenhams in the coming years of their planned growth has an organisation.
–    A reference list, using the Harvard referencing system, in support of your presentation and your reflective report
 
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