Services Marketing (Service Audit)

Order Description
Task Description: Individual service audit.
Assessment Detail:
This assessment item is designed to test your application of services marketing theory to a real life service organisation you have been a customer of. Students must register their choice of service organisation. Once this has been approved, you can commence researching your chosen service organisation using ONLY secondary data and participant observation. Please note you are not permitted to interview staff or customers.
Part One of your service audit should contain a critical analysis of your service experience, including discussion of the strengths and weaknesses of the organisation’s service delivery. You should outline and discuss the issues relating to quality management in this service organisation, the extended marketing mix (i.e. physical evidence, people, process, product, promotion, price and place), and any issues that relate to the involvement of customers in service delivery. This section of your report should be approximately 1200 words.
Part Two of your service audit is dedicated to your recommendations. Based on your knowledge of the extended marketing mix, make at least three (3) recommendations as to how your choice of service organisation could improve the customer experience and the overall quality of their service performance. You should discuss each recommendation separately, and use headings where necessary. It is very important that your recommendations relate clearly to your critical analysis. Your recommendations must also be logical, and be supported by evidence (i.e. photos, recall of your experience) and references to theory. This section of your report should be approximately 1100 words.
Submission Guidelines:
Your report should be presented in a professional manner, in 12 point font and double line spacing. Headings should be used to help structure your answers; but a table of contents is not required. Page numbers must be used. For this assessment item you must be cited correctly in text and in a reference list at the end of your assignment.
PS: Writer need to tell me the choice of service organisation that use for this assessment before start to do it. Because I need to register with teacher. Its better to give me several of service organisation, so I don’t need to ask you again if the first choice can’t approved. THANKS!


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Consumer Behavior- Marketing

Write a 1,050- to 1,400-word paper discussing the following learning theories and their importance to marketers understanding of consumer behavior. Address the
following in your paper:
Learning theories
• Behavioral and cognitive learning theories
• Classical conditioning
• Operant conditioning
• Observational learning
• Constructivism
• Memory
Per University Policy: Wikipedia is not a credible source for this assignment. If the Internet is used the site must fit the criterion of a credible site. Remember you are analyzing and sharing a critical analysis; not a product promotional piece.


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DISTRIBUTION & MARKETING PLAN

Assignment Overview
One interesting aspect of distribution channels occurs when a retailer, in this case, Amazon, integrates backward with the intent of attracting suppliers (authors with brand names) and the expectation of utilizing other outlets (traditional bookstores) for full distribution of its products. In this example, the largest traditional bookstore chain, which also has a significant online business, has decided not to stock Amazon’s products in the hope of discouraging authors from signing publication contracts with Amazon. Effective distribution channels call for vertical cooperation, here among authors and their agents, publishers, and retail outlets. But vertical integration invites conflicts. The battle between Amazon and Barnes & Noble deserves further attention.
Case Reading
Review the followings articles related to recent developments in book retailing (Use the university online library search engine on TLC homepage to find the articles):
Trachtenberg, J. A. (2014, Feb 27). Corporate news: Barnes & noble posts profit as digital device sales tumble. Wall Street Journal.
Gelles, D. (2014, Feb 22). Barnes & noble receives conditional offer. New York Times.
Krug, N. (2012, Oct 31). Amazon books getting no shelf space. The Washington Post.
Herther, N. K. (2012). THE E BOOK WARS amazon versus the rest. Searcher, 20(4), 20-23,26-30.
Turner, K. (2012, Feb 05). Independent retailers turn page on business. McClatchy – Tribune Business News.
Case Assignment
Develop a report in terms of the following guidelines based on the articles listed above and other supplemental articles. A well-written report should have a brief introduction, headings or subheadings, and a brief concluding comment. Note that you should use some keywords as headings or subheadings such as “Facts Recap,” instead of a sentence or a question.
1. Briefly review the facts on the battle between Amazon and Barnes & Noble reported in the articles.
2. Was Amazon wise to get into publishing in addition to its very strong position in retailing new and used books? Explain your answer.
3. If you were a popular author of children’s fiction (with a successful past relationship with a traditional publisher) and your agent (another member of the book publishing channel) asked you whether to approach Amazon regarding the publication of your latest project, what would you say? Why?
4. Would it matter if you were working on your first book and had no previous relationship with an editor or publisher? If yes, why would this make a difference?
5. Considering traditional and contemporary distribution channels, and with the continuing decline of its e-book sales, how would you recommend Barnes & Noble compete with Amazon in the future? Do you think acquisition is a feasible solution for Barnes & Noble? Why?
Assignment Expectations Regarding Your References and Defense of Your Positions
Write clearly, simply and logically. Your paper should be 750-1,000 words long, excluding title pages and references, but quality of writing is more important than length. Use double-spaced, black Verdana or Times Roman font in 12 pt. type size.
Back up your positions or opinions with references to the required reading found in the Module 1-4 Backgrounds and Ongoing Useful Resources. In using those references, demonstrate your understanding of the concepts presented. Rather than grading on how much information you find, emphasis will be on the defense of the positions you take on the issues. Also remember that:
1. The “why” is more important than the “what.”
2. The defense of your positions on the issues is more important than the positions you take.
Do not repeat or quote definitions. Your use of the required reading to support your opinions (that is, contentions or positions) should demonstrate that you understand the concepts presented.
Do not include definitions or summaries of the readings or simply describe what the company did. Instead, your responses to the questions should be analytical and should demonstrate that (a) you understand the principles from the background reading and (b) you can apply them to this particular case. Vague, general answers will not earn a good grade.
Avoid redundancy and general statements such as “All organizations exist to make a profit.” Make every sentence count.
Paraphrase the facts using your own words and ideas, employing quotes sparingly. Quotes, if absolutely necessary, should rarely exceed five words.


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DISTRIBUTION & MARKETING PLAN

Assignment Overview
One interesting aspect of distribution channels occurs when a retailer, in this case, Amazon, integrates backward with the intent of attracting suppliers (authors with brand names) and the expectation of utilizing other outlets (traditional bookstores) for full distribution of its products. In this example, the largest traditional bookstore chain, which also has a significant online business, has decided not to stock Amazon’s products in the hope of discouraging authors from signing publication contracts with Amazon. Effective distribution channels call for vertical cooperation, here among authors and their agents, publishers, and retail outlets. But vertical integration invites conflicts. The battle between Amazon and Barnes & Noble deserves further attention.
Case Reading
Review the followings articles related to recent developments in book retailing (Use the university online library search engine on TLC homepage to find the articles):
Trachtenberg, J. A. (2014, Feb 27). Corporate news: Barnes & noble posts profit as digital device sales tumble. Wall Street Journal.
Gelles, D. (2014, Feb 22). Barnes & noble receives conditional offer. New York Times.
Krug, N. (2012, Oct 31). Amazon books getting no shelf space. The Washington Post.
Herther, N. K. (2012). THE E BOOK WARS amazon versus the rest. Searcher, 20(4), 20-23,26-30.
Turner, K. (2012, Feb 05). Independent retailers turn page on business. McClatchy – Tribune Business News.
Case Assignment
Develop a report in terms of the following guidelines based on the articles listed above and other supplemental articles. A well-written report should have a brief introduction, headings or subheadings, and a brief concluding comment. Note that you should use some keywords as headings or subheadings such as “Facts Recap,” instead of a sentence or a question.
1. Briefly review the facts on the battle between Amazon and Barnes & Noble reported in the articles.
2. Was Amazon wise to get into publishing in addition to its very strong position in retailing new and used books? Explain your answer.
3. If you were a popular author of children’s fiction (with a successful past relationship with a traditional publisher) and your agent (another member of the book publishing channel) asked you whether to approach Amazon regarding the publication of your latest project, what would you say? Why?
4. Would it matter if you were working on your first book and had no previous relationship with an editor or publisher? If yes, why would this make a difference?
5. Considering traditional and contemporary distribution channels, and with the continuing decline of its e-book sales, how would you recommend Barnes & Noble compete with Amazon in the future? Do you think acquisition is a feasible solution for Barnes & Noble? Why?
Assignment Expectations Regarding Your References and Defense of Your Positions
Write clearly, simply and logically. Your paper should be 750-1,000 words long, excluding title pages and references, but quality of writing is more important than length. Use double-spaced, black Verdana or Times Roman font in 12 pt. type size.
Back up your positions or opinions with references to the required reading found in the Module 1-4 Backgrounds and Ongoing Useful Resources. In using those references, demonstrate your understanding of the concepts presented. Rather than grading on how much information you find, emphasis will be on the defense of the positions you take on the issues. Also remember that:
1. The “why” is more important than the “what.”
2. The defense of your positions on the issues is more important than the positions you take.
Do not repeat or quote definitions. Your use of the required reading to support your opinions (that is, contentions or positions) should demonstrate that you understand the concepts presented.
Do not include definitions or summaries of the readings or simply describe what the company did. Instead, your responses to the questions should be analytical and should demonstrate that (a) you understand the principles from the background reading and (b) you can apply them to this particular case. Vague, general answers will not earn a good grade.
Avoid redundancy and general statements such as “All organizations exist to make a profit.” Make every sentence count.
Paraphrase the facts using your own words and ideas, employing quotes sparingly. Quotes, if absolutely necessary, should rarely exceed five words.


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will be 100% original
 
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