Service Marketing 2

Topic: Service Marketing 2
Order Description
. choose any Motel 2 star or 3 star on Gold Coast, Australia.
Also, there is a template for service quality gaps models file in excel that you have to use and put it in the paper and fill score to reach different score to discuss later in Full service audit results about the audit in the assignment 2Part A.
The instruction for the assignment part A is :
1. Brief organisational profile
2. Data collection method (describe and justify!)
3. Full service audit results
4. Analysis (leading to identification of gaps)
5. Conclusions and recommendations (evidence based!)
6. References
7. Joint reflections (see page 3 of this document for more details)
All references have to be Australian references ONLY. And I put 20 references as maximum and minimum 15 references. Please all references have to be Australian ONLY.


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Marketing Info Systems and Measuring Marketing Acts

Marketing, Marketing Info Systems and Measuring Marketing Acts

Description
This writing assignment closes the loop on strategic marketing planning in that it identifies the types of marketing
strategies the company might employ to market its offering through the value chain prior to its final customer. Also,
strategic planning is useless unless there are reliable and useful sources of inputs and a way to organize the data to be
used in the planning process decision making; and metrics need to be in place to measure how successful (or not so
successful) the strategies to reach marketing objectives have been. Strategic marketing planning then becomes an
ongoing process of measuring and adjusting to new information and current conditions.
Many of your responses to these questions will be your best educated and informed (as much as possible) information on
your product or service offering?s company. Where concrete information is not obtainable, you should use your judgment
and to describe why you made your judgment call.
Prepare your assignment beginning with a title page to include your name, your product or service and your target
market. Then respond to each of the following four questions in order and identify the number of each response. There
is no need to repeat the number of the question.


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Marketing-sales and sales force management project

Marketing 4xx – Sales and Sales Force Management
Term Project – Selling Case – 100 Points
DUE CLASS 7 or 8 based on schedule
You need to make a close examination of a selling situation that you have recently experienced either as a seller or a buyer.
The purpose of the evaluation is to analyze the strategies used leading up to and during the selling experience and make critical observations of how the selling could have been more effective. To do this you should use the Strategic/Consultative selling model found in Figure 2.3 in your Text on page 36. You should address the Salesperson’s capabilities in each strategic step by critiquing him/her on the three prescriptions within each. (It is understood that if you are not the one doing the selling, you’ll need to make an assessment of some of these elements based on just your observations.) Do NOT be General in discussing the Salesperson’s approach; the more detailed the description and the evaluation, the better your grade will be. The purpose of this project is to show how much you understand of the topics we’ve reviewed in this class. Remember, this is a review/critique of how an Individual Salesperson used the Strategic Selling Model; NOT a review of a Company’s marketing or Sales Tactics.
For the “Customer Strategy” you should only 1) explain how the Salesperson sought to understand the Customer’s Wants and Needs and 2) explain how the Salesperson attempted to appeal to rational and/or emotional buying motives. For the Presentation Strategy you do not need to address “Preparing Objectives”. But, you should explain what closing method was used. If a salesperson did NOT use one of the specific “Prescriptions” then you should explain what they could have done in this area.
Since everyone sells, and we are defining selling broadly, the selling situation reported on can be any of the following:
– Buying a Product
– Buying a Service
– Buying an Idea or Concept
– Selling a Product
– Selling a Service
– Selling an Idea or Concept
You should start your report with a brief description of the selling situation/experience and end with an overall critique citing what you feel are the most critical areas needing improvement. The order of your composition is important. After the initial brief description, you should (In Order) define the “Strategic Step” and then the “Prescription”. Then after that “Prescription”, explain how the Salesperson addressed that Prescription. Then, list the next “Prescription” and review it, and so on.
Your Final Grade will be based on the completeness of your review (i.e. using the elements in Figure 2.3) and your understanding of the concepts. Therefore, your selection of a selling situation that will allow you to explore many of these elements is important. Choosing a “minor” selling situation, which makes it hard to address these factors, will result in a “minor” grade. Your grade will also be based on your writing skills including good grammar, sentence structure and spelling and your ability to provide concrete examples to support your points.
Please provide the topic of your paper no later than the beginning of Class 5; lateness in submitting your topic will cause points to be deducted from your final grade. If too many students choose the same type of situation, I may ask the last ones submitting their topic to change it. So, get your topics in early. Also, when you submit your topic you should also identify in which Class (see below) you would like to present. The earlier your submission, the more likely you are to get the Class you want.
Accompanying your paper will be an Oral Presentation worth 30 of the 100 total points. Some students may be able to give their presentations during Class 7 on Feb. 29. All remaining students will give their presentations in Class 8 on March 7. You may not miss your presentation else you will receive a Zero for that portion of the assignment. All written work is due at the beginning of class on the day you present your case. During your presentation you will be given 14 – 16 minutes for your presentation with 5 minutes allowed for questions from the class. The ability to complete your presentation within this time frame will be considered in your final grade, so practice. If you choose to include any slides with your presentation, you should include a copy of the slides (one per page) as an Appendix to your written paper and should bring them to class before class starts (on a memory stick) so they can be loaded onto the computer. During the Q & A session, the quality of the questions from individual students will be considered as a significant part of their overall Class Participation grade. So, missing Class 7 or 8 may negatively impact your Class participation score.


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Services Marketing Essay

Services Marketing Essay

Services Marketing Essay
Order Description
Description/Focus: Services Marketing
Essay Value: 40%
Due Date: Wednesday, 10 August 2016
Length: 1000 words maximum
Task: Answer the following questions. Your answers should be based on your own research and study of the subject:
1. Think of a service with which you are familiar. What, in your view, is critical (such as people, physical evidence & process of 7P’s of marketing mix) to its satisfactory delivery, and why?
2. In what respects is the marketing of this service different to the marketing of a fast moving packaged (e.g short shelf life) consumer good? Discuss your answer with specific examples.
Preparation: Just check the chapter 1 and 2 of “Services Marketing: An Australian-Pacific and Australian perspective” by Lovelock, Patterson and Wirtz, 5th edn, 20011.
You are encouraged to refer to other PEER-REVIEW JOURNAL ARTICLE sources to write this essay.
Presentation: Assignments must contain a cover page List of references should be on a separate page (Harvard style) Double spacing is required 12pt Times New Roman
Assessment criteria: The elements that could be useful for written essay are:
1. Text organisation – essay structure, quality of argument or discussion (Marks 4)
2. Content – including conceptual understanding, evidence of wide reading, quality of explanation and writing (Marks 10)
3. Presentation – including ease of reading; evidence of editing proof-reading; spelling, punctuation, appropriate use of references, referencing style consistent with the Harvard referencing system (Marks 3)
4). Research – evidence of research and understanding of topic (Marks 3)
PLS. MAKE SURE THAT THE REFERENCES IS MATCH ON THE CITATION PLS.


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