Managerial Accounting Cases

Instructions:
This is a 2 part assignment for a Masters Managerial Accounting Class. the two cases will be provided and the instructions listed below for each page.
1. On the first page you will answer the questions found at the end of the case named Tough Choices: Ethical Decisions in Whistleblowing. Read the entire case an answer all seven questions found at the end of the case. Number your response to correspond to the specific question you are answering.
•       apply critical thinking skills to consider and evaluate each case to effectively formulate meaningful, relevant written communications to accounting issues.
•       analyze ethical dilemmas and discuss ethical concepts and responsible outcomes.
Apply critical thinking, well-developed response, clear and concise, and mechanics such as grammar, punctuation, and sentence structure is a must.
Be sure to follow APA format and cite the reference where needed.
2. On the second page you are to answer the questions found at the end of the case named Embezzlement at Sanchou College. Read the entire case and answer all six questions found at the end of the case (page 6). Number your response to correspond to the specific question you are answering.
•       apply critical thinking skills to consider and evaluate each case to effectively formulate meaningful, relevant written communications to accounting issues.
•       analyze ethical dilemmas and discuss ethical concepts and responsible outcomes.
Apply critical thinking, well-developed response, clear and concise, and mechanics such as grammar, punctuation, and sentence structure is a must.
Be sure to follow APA format and cite the reference where needed.

 
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Performance Measures

Instructions:
In healthcare, the terms “balanced scorecard” and a “dashboard” are used to describe performance measurement tools that are broad in scope but summarized in a few key indicators. In this assignment, you will create a specific dashboard for an operating Week of a healthcare organization.
Tasks:
Select and describe a specific division of a larger healthcare organization, such as an emergency department, a surgical service, or a physician practice.
Locate at least three recent (within the past three years) journal articles from professional, peer-reviewed journals that discuss dashboard, balanced scorecard, and performance measurement in your chosen healthcare division.
Write a review of each article and include complete citations.
Based on the information learned, create and justify the need for four categories of measurement, such as customer satisfaction or financial performance. For each of these four categories, create three specific performance measures. For each measure, describe how it is calculated and/or where the data can be found.
Explain how the performance measures may change if the analysis is for the organization as a whole rather than a division of the organization.
Resources:
Gordon, J., & Richardson, E. (2012). Continuous improvement using balanced scorecard in healthcare. American Journal of Health Sciences, 3(3), 185-188. doi:http://dx.doi.org.southuniversity.libproxy.edmc.edu/10.19030/ajhs.v3i3.7136
Perkins, M., Grey, A., & Remmers, H. (2014). What do we really mean by “balanced scorecard”? International Journal of Productivity and Performance Management, 63(2), 148-169. Retrieved from https://search-proquest-com.southuniversity.libproxy.edmc.edu/docview/1667910740?accountid=87314
Spath, P. & Kelly, D. (2017). MHC6303: Applying quality management in healthcare: A system approach. 4th Ed. [Vital Source Bookshelf]. Health Administration Press, Chicago, Illinois

 
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FINM037: Managing Information

Scenario
Dawn Inc. Group
Having graduated in Industrial Management, Dawn found a post with Sahar Chemicals in Saudi Arabia.
After ten years with the company, having risen to the post of project director Dawn left the company to form her own firm, specialising in dealing with oil spills at sea.
Over the years the company increased in size and also diversified, buying out a number of other companies at appropriate points of time.  At the present moment the company consists of:

  1. a) Dawn Inc- the parent company;
  2. b) Bugoff Chemical Company – production of pesticides, the chief product being Malabug;
  3. c) Maxoil – Midland’s largest petrol distributor.

Management of the parent company is concerned about the high staff turnover during recent years.  To find out about the current degree of job satisfaction among employees a study has been sponsored by the company to determine the level of job satisfaction of employees within the Group.
As part of the study, 50 employees were asked to indicate their job satisfaction in their work, in their pay and in their opportunities for promotion.  Each of the three aspects of job satisfaction was measured on a scale of 1 to 100, with larger values indicating higher degrees of satisfaction.
Data was also collected (see the following table) on the age, gender, distance from home, and the company within the Group where each employee was employed, coded B, D and M.

 
Employee
 
Age
 
Gender
 
Distance from home (miles)
 
Satisfaction Scores
 
 
Work
 
Pay
 
Promotion
Company Type
1 26 F 6 71 49 58 D
2 17 M 8 84 53 63 M
3 19 F 12 84 74 37 D
4 29 F 2 87 66 49 M
5 31 F 7 72 59 79 M
6 32 M 4 72 37 86 D
7 18 M 22 72 57 40 B
8 20 F 5 63 48 78 D
9 30 F 1 72 76 37 D
10 22 F 3 71 25 74 B
11 27 F 7 69 47 16 M
12 33 M 11 90 56 23 M
13 19 M 4 84 28 62 B
14 28 F 3 86 37 59 D
15 24 F 6 70 38 54 B
16 38 M 2 86 72 72 D
17 17 F 16 84 60 29 D
18 17 F 3 90 62 66 B
19 32 F 5 73 56 55 D
20 26 M 6 94 60 52 D
21 27 M 1 84 42 66 B
22 24 F 4 85 56 64 B
23 23 M 4 88 55 52 M
24 22 F 10 74 70 51 M
25 27 F 8 71 45 68 B
26 29 F 2 88 49 42 B
27 37 F 16 90 27 67 D
28 28 M 4 85 89 46 M
29 29 M 2 79 59 41 M
30 18 F 3 72 60 45 B
31 19 M 5 88 36 47 B
32 19 F 1 77 60 75 B
33 35 F 6 `64 43 61 B
34 25 M 4 87 51 57 B
35 20 F 5 77 90 51 M
36 33 M 1 71 36 55 M
37 20 F 13 75 53 92 M
38 24 M 26 74 59 82 B
39 27 F 4 76 51 54 M
40 21 F 6 95 66 52 D
41 18 F 9 89 66 62 B
42 25 M 2 85 57 67 B
43 25 F 1 65 42 68 D
44 24 F 3 82 37 54 D
45 25 F 9 82 60 56 D
46 29 M 4 89 80 64 M
47 19 F 1 74 47 63 B
48 18 F 3 82 49 91 B
49 36 F 7 90 76 70 D
50 21 M 15 78 52 72 D

Task 1
 
You have been asked by management to set up a small database from scratch which will hold information on employees, the results of the survey on job satisfaction and the skills they have acquired to date.
 
Illustrate your model by showing how the entities are linked together.  Explain the purpose of the primary and foreign keys and show clearly the attributes for each of the entities.
 
Give four examples of the types of reports that could be produced using this small database, showing clearly the layout of each with data included, and specify the purpose of each. Clearly state the benefits of your reports for management decision making.
 
Task 2
 
Design an online form that will allow the capture of new and existing employee details. Typical details should include starting qualifications and skills upon entry, a history of skills and qualifications acquired during their employment etc.,
 
Your design should show clearly how employees can navigate through the dialogue, and correct any mistakes. It is important that you understand what data needs to be entered for employees and to help with this, think about what information you need to get out of the system in order to help with decision making and the smooth running of the organisation.
 
Include any validation and verification of input and justify your design. Your design should include ‘user friendly’ features.
 
Ensure you incorporate security features into your design.
 
Task 3
 
It has already been identified that the management of the parent company is concerned about the high staff turnover over the last few years. A survey was carried out and information gathered (table 1).
 
You have already carried out some preliminary analysis on this data but feel you need to gather more information regarding staff turnover.
 
Discuss what additional information you will need to gather to help identify the problem and critically discuss what fact gathering techniques you think appropriate to achieve this.
 
Task 4
 
The Head of Human Resources has identified a requirement for a report that shows, for each company, a summary of the satisfaction scores for the three categories shown in the table in Task 1 and mentioned in Task 4.  The report should also group these satisfaction scores in age groupings (18-21, 22-29, 30-39, 40+) for each company and clearly show the difference in scores between Male and Female within company. Justify your design and explain the benefits this type of report will have for management.  Use ‘dummy’ data to show clearly the layout of the report.
 
 
 
 
 
 
 
 
 

 
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STRM023: OPERATIONS MANAGEMENT

Quality in Customer Focused Operations
INDIVIDUAL TASK
This assignment is designed to enable you to show an
understanding of how your customer’s expectations of your
processes, services and products are being delivered.
To enable you to describe a business process using the Input,
Transformation Activities, Output model format; useful for critically
analysing any process for opportunities for improvement.
It will require you to conduct a review of the literature in the
subject area of Quality management. Specifically, how the purpose
of quality management systems is to represent and deliver the
expectations of customers within the business processes.
Following this review of your processes and the academic literature
you will be expected to identify a shortcoming in one of your own
processes and propose a solution. This should take the form of the
improvement changes you would like to make and the challenges
you think will have to be overcome.
Within a report format answer the following questions:
1. Establish the scenario for the assignment by selecting an
organisation and preparing a description of
a) The main products and services provided by the organisation
b) Who are the main customers?
c) What are the order qualifiers for the organisation?
d) What are the order winners for the organisation?
(5% of word count)
2. Describe three operational processes that are needed to deliver
those products and services to the customers. Use the Process
Mapping framework that requires you to identify
• Input Resources
• Transforming activities
• Output products/Services
(30% of word count)
3. Prepare a review of the literature on the subject of Quality
Management as a reflection of customer expectations. Discuss the
authors, their views on the subject and their frameworks describing
the concepts, applications and benefits available to business in
general and appropriate for an organisation similar to the type you
have chosen.
Consider at least 8 journal articles no older than 10 years
(45% word count)
4. For your chosen organisation, identify the gap(s) that might exist
between customer expectations and operational delivery/design.
Propose a plan of action to resolve the problem, to correct the gap
between the expectation and perception.
What would you expect to be the challenges that would have to be
overcome for the implementation to be a success?
(20%word count)

 
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