Leadership and Management

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Scenario

When you joined Workplace Solutions Consulting three years ago, you were required to participate in an intensive interview process. After going through preliminary interviews with individuals of the same rank/title and a manager-level person in your division, you then met with the Director of the Consulting division. Everyone you met thus far from the organization seemed smart, outgoing, and friendly.
Apparently the interview process had gone well as you were then scheduled to meet with company executives and officers. First, the VP of Customer Service, then the CFO, and finally the CEO of Workplace Solutions Consulting. The VP of Customer Service seemed highly meticulous in her interview questions, asking for detail behind every answer to her questions. She posed scenario questions to you regarding situations in which she was involved with tasks assigned on a daily basis.
Then you met with the CFO. He was a graduate of one of the nation’s military academies (it was apparent from the office decorations and diplomas). His questions carried implication regarding your self-organization. Do you make daily lists? How do you prioritize your lists? How do you keep your calendar? He even asked to see your daily planner.
Finally it was time to meet with the CEO. After the interviews with the VP and the CFO, you could only imagine what you were getting into with the company’s top leader. When you sat down with the person who had built this incredible company, imagine your surprise when he turned out to be the most pleasant, genuine, thoughtful, and enthusiastic individual you had ever met. He explained that his job as CEO was to ensure that every employee had what they needed to succeed. He told me that if you were hired, he would be working for you. You could not sign up fast enough to join his company!

Your Task

Part I

What a variety of leadership styles, roles, and traits—and all in one interview process! Which interviewer do you think you would work best with? Why do you prefer the leadership styles, roles, and traits they demonstrated?

Part II

What combination of leadership style, role, and trait would be best for the following business situations:

  • A company with routine and unskilled job functions.
  • A company with dangerous job functions (toxic waste handling or heavy equipment operation).
  • A company preparing to disrupt an existing market with ground-breaking technology.
  • A company preparing for an IPO.

Please explain your thoughts for each situation.

 
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Individual and Group Behavioral Theories Applied to the Workplace

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Scenario

In your role as a consultant for Workplace Solutions Consulting, you are typically working at customer sites and from a home office when not on travel. You take advantage of technology to stay connected to your team and management to keep current on your project and developments at company headquarters.
We have initially explored the benefits and challenges inherent in being a remote employee on a virtual team for Workplace Solutions Consulting LLC in Discussion: Individual Personalities and Behaviors. Let’s turn our attention to the team dynamic of how individuals work together, blending skills, experience, and most important, personalities to achieve goals.

Your Task

Part I

Using the Myers-Briggs Indicator methodology, what four letter code would best represent a personality best suited for this remote location/virtual team workplace situation? Why?

Part II

How does the balance between individuality and conformity affect individuals in a team environment? How much structure do you feel is appropriate for a successful team?

Part III

Considering the Big Five personality assessment model (OCEAN), to what extent do you believe these traits would be impacted if the work environment were to be changed to a strictly-structured physical workplace setting?

 
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Communication in the Workplace

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Scenario

In one of your information-gathering lunches with Informational Systems staff, you encounter an issue that you have seen while working with other organizations: communication.
One individual complains about the daily mountain of emails she receives, with roughly half having nothing to do with her job. Another employee calls out the new team-sharing platform and the constant barrage of chats flowing in on the company’s team messaging platform. A sales employee likes to text message his teammates to prepare for important customer-facing meetings, but doesn’t like texts from his manager over the weekend. And, an individual from customer service appreciates video conferencing with her team, but doesn’t relish the 9 p.m. meeting times to accommodate employees based internationally.

Your Task

Consider the digital communication platforms and tools discussed in this module. What strategies and tools do you believe are most effective for formal communication between senior management and employees? Which tools do you believe are best for team interaction? What strategy would you suggest for communication between departments and across geographical sites? Please explain your reasoning in terms of communication effectiveness, speed, and employee engagement.

 
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Motivation in the Workplace

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Scenario

In a meeting with members of Informational Systems operations area, you ask middle managers about the recent sub-par performance in the department and their thoughts about the reasons behind it. They state that their performance goals are set too high, with the vast majority of their employees missing their individual targets across the board.
In your education and training to be an organizational behavior consultant, you studied various needs-based motivational theories:

  • Maslow’s hierarchy and the five categories of basic human needs
  • The ERG theory which compressed Maslow’ five categories to three;
  • The Two-Factor theory, which describes factors that either motivate people or make them dissatisfied
  • The Acquired-Needs model, which describes stable and dominant characteristics in human beings that drive behavior

Your Task

Which of the motivational theory/theories do you think is best for describing human behavior in the workplace? Based on that, how would you construct a work environment using reward strategies, work-life balance considerations, and other approaches outlined in the module?

 
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