QSO 300 Final Project
Milestone One
Your Name
The Date
BE SURE TO REPLACE ALL RED
TEXT. MY WORDS SHOULD NOT BE USED AS AN
ANSWER, THEY SERVE AS A GUIDE AND TEMPLATE, NOT THE ANSWER.
Introduction:
Write a
brief 2-3 sentence introduction simply describing what Nissan has going on and
what we are going to review. …Nissan has
just experiences a massive earthquake and tsunami. The below paper describes how proper OM
practices will help Nissan recover.
I. Generating Value A. Evaluate how the company in the case
study uses operations management functions to provide products and generate
value for its customers. Support your claims with examples from the case study
or outside sources.
Write 4-7 sentences about what
Nissan’s operations function do to create value for the customers. While the some of the small specific actions
they take should be noted here, don’t forget to state the obvious OM output. (Think, what does Nissan build?). What they build is their value
proposition. What OM does to support
this value proposition should be noted here.
I. Generating Value B. Assess how this company achieves a
competitive advantage using operations management. Provide examples found in
the case study or outside sources to support your reasoning.
Write 4-7 sentences about what
Nissan’s OM function does to achieve a competitive advantage. Be sure to clearly spell out that action A is
done better than the competition, so this creates a competitive advantage. Variations of the words “to create a
competitive advantage”, “does better than the industry”, etc., should be used
throughout this section. You want to
talk about what Nissan does better, and call out that it creates a competitive
advantage because (it makes them more efficient, it allows them to sell cheap,
it allows …) Of note, some of the things
that Nissan’s OM does in the above item may be repeated here.
I. Generating Value C. Compare and contrast service
operations and manufacturing operations at the company in the case study. How
are they the same? How do they differ? How does each of these operations
provide value for their customers?
Write 4-7 sentences answering the
above. Start by talking about the
differences between Service Operations and Production Operations. I am looking for one tangible point, pun
intended. You can apply these concepts
to Nissan during the description or describe Service Operations v. Production
Operations and then move onto Nissan, but be sure to apply the concept to
Nissan. A few sentences on the
differences and similarities between Service and Production, and a few
sentences on how Nissan uses these.
Nissan’s manufacturing, that is pretty obvious what they do. What about Nissan’s service? Keep in mind this is customer facing work,
not internal things. Warranty…service work…etc.
II. Theories and Techniques A. Compare and contrast the
critical path method (CPM) and the program evaluation and review technique
(PERT). What types of projects at this company would favor PERT over CPM? Why?
What types of projects at this company would favor CPM over PERT? Why?
Write 4-7 sentences answering the
above. What is PERT and what is
CPM? How are they similar, how are they
different? After you see the difference,
you will want to apply the techniques to a project that Nissan might take
on. Based on the differences, what would
PERT be better for and why (be specific) and what would CPM be better for and
why (be specific).Page 65 as guide.
Remember that a major difference is PERT’s ability to account for
variations in time. What projects could
have variations in time (complex ones, R and D projects, etc).
II. Theories and Techniques B. Explain the steps used to
develop a forecasting system. How would these steps be specifically utilized by
this company? What do you predict would be the result of implementing a
forecasting system for the top-selling product line at this company?
Write 4-7 sentences answering the
above. The steps come from your text, no
need to be creative with Google. The
best replies that I have seen list out the step and then how Nissan would apply
then, moving consecutively through the list.
The biggest mistake here that I see is trying to do too much, or being
descriptive. Don’t tell me about the considerations
for each step, tell me what Nissan would decide for each step.
Step 1-Determine the use of the
forecast. During this step, Nissan would
decide they are going to forecast sales.
Step 2-Select the item to be
forecast.During this step, Nissan would chose to forecast the Nissan Maxima.
Step 3-Select the time horizon for
the forecast. During this step, Nissan
would decide to forecast on an annual basis.
Page 106-107 as guide
II. Theories and Techniques C. List the major categories of
supply chain risk and associated risk reduction tactics. How could the company
mitigate exposure to supply chain disruptions caused by natural disasters? For
example, consider the 2011 earthquake and tsunami that devastated parts of
Japan.
Write 4-7 sentences answering the
above. The categories come from your
text, no need to be creative with Google.
Some of the best responses I have seen were charted out:
Any company that uses outside
suppliers incurs some level of risk.
Below is a list of risks and what companies, Nissan specifically, can do
to help mitigate or reduce the associated risk.
Risk How
Nissan Can Mitigate the Risk
Supply Risk 1 Nissan would mitigate this by…
Supply Risk 2 Nissan would mitigate this by…
Page 438 as guide
End with a couple sentence
closing… Something like, in short, the
above OM processes and strategies help to make Nissan awesomesauce…. You should use better sentences though.
I hope this helps!
Be sure to include a reference
page. The reference page should list a
couple of sources (text, case study, another outside source?).
—Andrew Sherwood
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