information technology
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Choose one of the scenarios below (A or B) to complete the assignment.
Scenario A
You are the business owner of a local small engine repair shop, and you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problems and others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.
Scenario B
You are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians, especially for those who troubleshoot and solve cleaning problems, such as removing certain carpet and water stains, addressing mold, and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there are times when some of your cleaning technicians know how to properly clean carpets and others do not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians.
After you chose your scenario (A or B), compose a paper that addresses the elements listed below.
1) Explain the role of knowledge management systems.
2) Explain what is meant by expert systems.
3) Explain what is meant by content management systems.
4) Discuss how the business in the selected scenario could benefit from an expert system and a content management system and provide two examples for each type of system.
5) Discuss how the business in the selected scenario could benefit from business intelligence and provide two examples of these benefits.
6) Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well and provide two examples of how the business might use social media information systems.
Your paper must be at least three pages in length (not counting the title and reference pages), and you must also use at least three scholarly peer review sources. Any information from a source must be cited and referenced in APA format, and your paper must be formatted in accordance to APA guidelines.
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Researching for Evidence
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For this written assignment, select one recent (within the last two years) evidence-based article from a peer reviewed nursing journal that describes a “best practice” in an area of nursing you are interested in. For example, if you would like to be a pediatric nurse, select an article that discusses a best practice in pediatric care.
Cite the article and provide a brief overview of how the results or findings were obtained. Then describe the “best practice.” Conclude your discussion by explaining whether you thought the research findings supported the conclusions and the best practice.
This assignment must be no more than 3 pages long. It should include all of the required elements. Use APA Editorial format and attach a copy of the article.
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