Chapter 7 Homework/Quiz
| 1. | A fast food restaurant is an example of | low customization and low degree of labor | |
| 2. | High-volume, low-variety production is best suited for which of the following process strategies? | product focus | |
| 3. | In many applications, human quality inspectors can be replaced effectively by | vision systems | |
| 4. | Low-volume, high-variety production is best suited for which of the following process strategies? | process focus | |
| 5. | What is a drawing of the movement of material, product or people? | flowchart | |
| 6. | What is a flowchart with time added on the horizontal axis? | process mapping | |
| 7. | What is an electronically guided and controlled cart used to move mateirals? | AGV | |
| 8. | What is the ability to respond with little penalty in time, cost, or customer value? | flexibility | |
| 9. | What is the fundamental rethinking of business processes to bring about dramatic improvements in peformance? | process redesign | |
| 10. | Which of the following is an example of technology’s impact on wholesale/retail trade industry? | bar-coded data | |
| 11. | Which of the following is NOT an example of technology’s impact on the financial services industry? | RFID | |
| 12. | Which of the following is NOT a production technology that enhances production and productivity? | service blueprinting |
| 13. | Which of the following statements is NOT true? | Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive, but difficult | |
| 14. | Which of the following statements is NOT true regarding production technologies? | Flexible manufacturing systems and computer integrated manufacturing are increasing the distinction between low-volume/high-variety and high-volume/low-variety production | |
| 15. | Which of the following statments is not true regarding process redesign? | Process redesign is also called process reinvention | |
| 16. | Which of the quadrants in the service process matric has high labor intensity and high customization? | professional service | |
| 17. | Which of the quadrants in the service process matrix has low labor intensity and low customization? | service factory | |
| 18. | Which service strategy describes seperating services that may lend themselves to some type of automation? | automation |
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