Choose two communication events (conversations, e-mail exchanges, and so on) that you were involved in – one in

which you had credibility from the perspective of others and one in which you did not.  If possible, choose communication events that occurred in the workplace.  Respond to the following items about these two events:

A.  Provide an overview of each communication event.

B.  Explain the results of each event in terms of ease of communication and accomplishment of workplace objectives.

C.  Explain why in one situation others granted you credibility but not in the other.

D.  For the situation in which you had less perceived credibility, think about how you might have better established  trust.  Write down three ways you could have done so before the communication event occurred.

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