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Develop Workplace Communication Strategies

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Assessment 1

This assessment was designed to assess your knowledge of communication skills, social and cultural factors and legislation. In addition, the assessment will allow you to demonstrate your research and critical thinking skills.

Assessment Instructions

Read the questions below and provide responses. Ensure that you read the question carefully.

Questions

1.    List the current internal and external communication needs of an organisation? 

2.    What does the term “conflict of interest” mean?

3.    What should you do if there is a conflict of interest in an organisation?

4.    Most of the Companies communication needs are directed towards stakeholders. Identify five stakeholders in an Organisation?

5.    Explain the term “communication hierarchy” and explain the downwards and upwards communication flow? 

6.    An organization is likely to meet various barriers and challenges that will make it more difficult to complete their goals. Explain four of these communication barriers briefly?

7.    What political, economic, social or technological factors are likely to influence a communication plan and explain these briefly?

8.    A crisis for a Company could be an accident, financial mismanagement, legal dispute or negligence. 
Explain four steps an organization can take when experiencing a crisis? 

9.    You should always consider how your actions and communication strategies will impact people within and outside the company.   You need to ensure that you act legally and ethically towards all people. Explain these legal or ethical laws briefly? 

a.     Privacy laws
b.     Disability Discrimination Act
c.     Duty of Care
d.     Informed consent

10.    Briefly explain how to write a press release? 

11.    An organisation is holding a charity event. Members of the local community have been invited through leaflets, and the media was contacted the day before. No information was placed on the website or social media due to the low budget. Very few people turned up for the event.

What lessons could be learnt from this particular event?

12.    Write a 150-200 word (half a page) press release to the internal or external stakeholders for a recent piece of news (either positive or negative) about an organisation that has been in the news recently.  

13.    Explain how to model effective oral communication?

 
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