In all industries, including healthcare, competition among businesses has typically benefited the consumer. To identify the most competitive organization across/within an industry measures such as cost, savings, quality of service, consumer satisfaction etc. can be utilized. Considering the healthcare service sector, which 3 measures, in your opinion, should be used to evaluate competition? Support and justify your answer.

Required

Kroenke, D. & Boyle, R. (2016). Experiencing MIS. Pearson.

• Chapter 3: Organizational Strategy, Information Systems, and Competitive Strategy

Suggested

• Professor Michael E. Porter, (1997) “COMPETITIVE STRATEGY“, Measuring Business Excellence, Vol. 1 Issue: 2, pp.12-17.
• Competitive Markets in Health Care: The Next Revolution (Links to an external site.)Links to an external site.

Others:

• Mapping processes and value chains to understand strategy in care delivery (Links to an external site.)Links to an external site.
• Healthcare IT: An expense or a competitive advantage? (Links to an external site.)Links to an external site.
• Healthcare technology: A competitive advantage in improving the patient experience (Links to an external site.)Links to an external site.