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Diversity in the Workplace

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Scenario

Workplace Solutions Consulting LLC is a consulting company that helps organizations increase performance through workforce enhancement. You are a consultant for WSC and have been assigned to a project involving a large technology company, Informational Systems Inc. The company is considering some organizational changes in order to better respond to rapid changes in the business environment. You are to meet with different departments and areas of the company in order to analyze and evaluate the status quo. At the end of your investigation, you and your team will present recommendations for change in the organization.
Prior to your first on-site meeting with IS personnel, you review a list of issues that have been collected through initial conversations with the new client. One of the issues that has been identified for further evaluation involves the multi-generational nature of the workforce in the software development area at IS. There seems to be a fair amount of friction being reported between the staff. Due to the company’s rapid growth through the acquisition of smaller technology companies, the organization has grown a development organization consisting of Baby Boomers, Generation X, and Millennials. You meet with members of the software development organization to document the multi-generational issues that have been reported—namely that people are not getting along and working well together. During your meeting, you notice that the individuals representing the Baby Boomers are predominately white males, while the Millennials seem to be comprised of people from foreign nationalities, people of color, and women.

Your Task

Part I

Recall the benefits and challenges of having a diverse workforce utilizing what you have learned from the course content and your subsequent class discussions. Think about individual biases—even your own. Take the online Implicit Association Tests (IAT). Any lessons learned?

Part II

Now, turn your attention to the management of such a diverse organization. What steps would you take to foster an inclusive organization? How would you ensure that it is maintained and enhanced?

 
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