Hi experts, this question is about the essay from 8-10 pages. Please do total 3 papers for 3 different weeks which

are list below in the questions because I have to submit 3 different files in 3 different weeks. I already highlight 3 different weeks below you will see it in bold and italic.

Objective

This project will introduce you to an important role of IT/Network Managers: To select an IP PBX solution for the new call center at a company’s headquarters based on the evaluation of the company’s needs and vendors’ VoIP product features. The Chief Information Officer (CIO) would like an 8- to 10-page document (double-spaced, font size 12) that addresses the following tasks.

• After a numerical-matrix evaluation, select one solution from a list of vendors, containing features and capabilities to potentially meet your company’s requirements.
• Justify your recommendation by writing an analysis that supports such a selection based on an overall evaluation of the product and the benefits it will bring to the company.

Guidelines

• The Course Project is worth 170 points and is comprised of the following deliverable documents.
  • Week 2: Outline (20 points)
  • Week 4: Vendor Selection – RFP Draft (50 points)
  • Week 6: Analysis and Recommendation – Finalized RFP (100 points)
• Following is the list of vendors for you to choose from.
  • Avaya
  • Genesys
  • Interactive Intelligence
  • Mitel
  • Siemens
• Use the following check list to evaluate each vendor’s product.
  • Experience and Connectivity (40%)
    • Experience of the company – 5%
    • ACD based on Windows – 5%
    • Call Center includes 400 agents – 15%
    • Connectivity to current Avaya PBX – 15%
  • Multimedia Support (40%)
    • E-mail – 5%
    • Chat – 5%
    • Voice Mail – 5%
    • IVR – 5%
    • Outbound dial – 5%
    • CTI integration – 5%
    • URL Browsing – 5%
    • CRM support – 5%
  • Total Cost (20%)
• The document is intended to be a professional document, and shall only address the company’s business requirements and concerns.
• The document should assign a numeric value/score to each check list item for each vendor’s solution.
• The document should have statements justifying the score given to each feature in the cross-vendor evaluation.
• The primary grading emphasis will be on the similarities and differences among vendors in terms of each checklist item.
• Use each week’s lecture, reading assignments, labs, and discussions as guidance and supporting information for your paper.
• The plagiarism policy is in effect. References to specific product information must be cited throughout the document.
• APA formatting is required for the document.
• The document shall be your individual and original work. This is not a team project.
• Questions concerning the preparation of this document may be discussed in weekly Q & A discussion forums.

Milestones

Week 1: You are strongly encouraged to review and prepare for the Course Project. Post any questions in the Q & A Forum.

Week 2: The RFP outline is due and is worth 20 points. Submit it to the Week 2 Course Project Dropbox. Please read the Week 2 Deliverable (Outline) Rubric below to understand how your deliverable will be graded. Post any questions in the weekly Q & A Forum.

Week 4: The ACD-IP PBX vendor selection is due and is worth 50 points. The derivable should include a numerical matrix indicating the score assigned to each vendor for each checklist item. Add the matrix or table to the corresponding section of the Outline, and submit it to the Week 4 Course Project Dropbox. Please read the Week 4 Deliverable (ACD-IP PBX vendor selection) Rubric below to understand how your deliverable will be graded.

Week 6: The finalized RFP is due and is worth 100 points. Provide detailed analysis of your company’s needs and your vendor selection. It should provide a compelling story in terms of total cost of ownership, product features, scalability, training possibilities, vendor support, performance, and reliability of the solution. Submit it to the Week 6 Course Project Dropbox. Please read the Week 6 Deliverable (finalized RFP) Rubric below to understand how your deliverable will be graded.

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