IMPROVING SERVICE QUALITY THROUGH EFFECTIVE PRACTICE COLLABORATION

IMPROVING SERVICE QUALITY THROUGH EFFECTIVE PRACTICE COLLABORATION
Scenario
As a Nurse, you have proposed a service improvement idea as a result of series of incident in which some residents (service users) in your workplace were rushed down to the A&E on different occasions and the issue always be the dehydration which was as a result of residents were not given enough fluid, most especially those that needed help to be able to drink. Also, no proper recording was made to show when last a resident was given drink, who are those that needs help to drink so that it can be monitored. Majority of the residents’ fluid intake chart showed there is no proper record for this. When patient did not have enough drink, this is going to lead to some serious disease and some physical health problems “such as not peeing or having very dark yellow pee, dry skin, feeling dizzy etc. This can be preventable by implementing the BLUE CARD SYSTEM where the cards is displayed on the service users’ doors especially those residents who need assistance in drinking and fluid intake will be recorded appropriately. This service improvement will allow Nurses and carers to assess the dehydration status of patients and will also enable the nurse to know who need assistance in their drinks, when last drink was given, ensure fluid intake given at appropriate time, improve resident fluid intake, improve fluid intake record in order to prevent avoidable incidents due to lack of fluid intake record.
 
TASKS TO DO (3000 Words)
Please show where each section has been implemented by putting number against each answer.
This task is to help you understand the practice of Service Improvement, your role as a leader within your teams and to appreciate that often the best way to achieve this is through effective interprofessional collaboration. It is also to help you develop into practitioners who actively seek to improve their service, are receptive to new ideas and can use a variety of tools and techniques to bring about improvement.
In relation to the scenario above, provide critical appraise/evaluation/justification of the following with a good recent and appropriate references
(1) First an Introduction with references to policies, professional requirements and primary research. Discuss critically:
(a) Why is collaborative working important
(b) Why is service improvement important
(c) Why is leadership important with some reference to policies, professional requirements and primary research
 
(2) Critically reflect on practice issues- especially those relating to improving the service user’s experience through more effective interprofessional collaboration You may wish to use a model of reflection to structure this.
(a.) Reflect on the process of planning the project
(b) Identify the learning and skills you have gained from the experience
(c) Write an account of the episode upon which you reflected
(d) Reflect on how this has contributed to your personal and professional development towards becoming a capable interprofessional (collaborative) worker through the development of an action plan.
(e) Reflect on Listening to or shadowing service users, carers and staff. What do they complain about? Are there gaps or repetition in communication for example
(f) Reflect on your leadership approach and others’ performance as collaborative workers
(g) Reflect on processes or systems within your services
(h) Reviewing feedback on teamwork and communication, for example on patientopinion.co.uk
 
(3) Critically discuss the importance of service user centred practice (i.e. that the experience of the service user should be at the centre of everything we do).
 
(4) (a) Evaluate how the service / practice could be improved to build the rationale for your chosen service improvement plan.
(b) Briefly reflect upon your own and others performance and / or workplace processes / systems.
 
(5) Discuss in relation to the scenario – HOW HAS IT MADE YOU THINK ABOUT YOUR ROLE AS A COLLABORATIVE WORKER WHO CAN PROVIDE EFFECTIVE SERVICES  – Remember It is very important to work collaboratively with other member of staff to achieve the implementation and let them know the importance of the implementation. Other can give support of this.
 
(6) HOW WAS YOUR EXPERIENCE OF INTERPROFESSIONAL LEARING INFULENCED YOUR ATTITUDES TO PRACTICE? – I have learnt the importance of inter professional, how to work with other professional and how different professional are important  and how to respect each other , to work collaboratively to deliver good  and quality care for the patients.
 
(7) (a) Critically analyse models of leadership and skills to select and use appropriately within an interprofessional context to ensure positive engagement with all stakeholders and facilitate a positive change within a service context. Consider at least 2 leadership models in depth not just describe several as follows:
(b) Use examples of good and poor collaborative working in practice and the leadership styles you saw.
(c) Reflect on personal skills and attributes you have or need to gain to be the collaborative worker and leader you want to be.
 
(8)(a) Critically evaluate approaches to service delivery through engaging with practice based experiences;
(b) Critically evaluate issues concerning service improvement and service delivery.
(c) Evaluate principles of service improvement
 
(9) (a) Justify and employ appropriate strategies for improving the quality of practice which contributes to the development and delivery of safe and effective services for service users and carers.
(b) Proposed enhancement of the service which are feasible and likely to result in service improvement for the benefit of users of service.
(c) Discuss how the service can be sustainably improved.
 
(10) Using a variety of approaches, reflect upon your learning and critically appraise your own performance as a collaborative worker; using the Interprofessional Capability Framework, identify key issues in your personal and professional development for your transition from student to an effective collaborative worker within evolving and complex health, social and educational services.
 
(11) Self-analysis of your development as an interprofessional collaborative worker incorporating leadership skills required for effective collaborative practice.
 
 

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