Just trying to find the correct answer<br/><br/><br/>In terms of customer

service issues, which of the following is the least likely reason for using a robust CRM?

–  1. A CRM can optimize the information shared among departments, resulting in better management of existing accounts.
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–  2. A CRM can provide a more rapid response to queries and concerns by forwarding the query to the right department.
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– 3.  A CRM can enable members of pertinent departments to have access to all the relevant information, enabling them to answer queries and resolve problems quickly and easily.
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– 4.  A CRM can provide a company’s marketing department with information needed to identify and target new customers.