<ol><li>Let’s switch gears now to operations control. The name suggests manufacturing, but these

concepts are applicable to all products and services. Think like a manager now! In your business, give us an example of feedforward control, concurrent control, and feedback control.</li><li>Quality has become more important as competition has become stronger. What are some ways companies have sought to assure quality to their customers? How have you seen quality assured where you work?</li></ol>

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