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Looking For Help For An Assignment

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Looking For Help For An Assignment

ITS 835 Chapter 5

ERM in Practice at the University of CaliforniaHealth System

Enterprise Risk Management

Professor Miguel Buleje

Introduction

• University of California’s ERM

• Technology

• Premium rebate program • Professional Liability Prescription Program (PLPP)

• ERM and the Center for Health Quality and Innovation

• Protected health information value estimator • PHIve

University of California’s ERM

• University of California (UC) Health System • Clinics, medical centers, schools • Over 3 million patient visits annually

• UC Office of the President’s Office of Risk Services • Responsible for ERM

• UC formally adopted COSO Integrated Framework in 1995 • Committee of Sponsoring Organizations InternalControl

• Newly hired Chief Risk Officer (CRO) • Experienced in ERM from industry. Not necessarily in Higher Ed.

• Key Performance Indicator (KPI) • Critical to ERM foundation

Technology

• UC’s approach incorporates technology • ERM information system (ERMIS)

• Initial phases • Simple risk assessment tools

• Dashboards

• Control, mitigation, monitoring, survey

• Dashboard system • Based on KPIs

• Visual indicators

ERM Process

ERMIS Dashboards

UC MMR (My Managed Risk) Portal

UC’s Approach to Evaluating Incidents, Events, and Claims

Premium Rebate Program

• Program to reduce frequency and severity of loss • Professional Liability Prescription Program (PLPP)

• Encourage risk reduction initiatives • Aimed at reducing cost of risk

• Rewards units for implementing effective initiatives • Annual rebates for initiatives that work • Driving concept – Everyone is a risk manager

• ERM and the Center for Health Quality and Innovation • Joint venture to award up to $8 million • Reduce risk of clinical harm to UC surgery patients • Reduce human error and risk for second surgery

PHIve

• Personal health information (PHI) • UC asked Bickmore to develop a software tool

• Estimates the value of PHI • PHI value estimator (PHIve)

• PHIve steps • Process determines the impact of PHI breach

• Repercussions • Reputational • Financial • Legal and regulatory • Operational • Clinical

Summary • Risk is a part of all organizations

• ERM assists organizations in managing all risk

• UC deliberately advanced ERM to reduce overall risk

• UC Office of Risk management updates risk plans in an ongoing effort

• Technology is a cornerstone of UC’s ERM

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