Milestone Five: Implementation

By: Katelyn Bruner

July 30, 2017

HCM-700 Healthcare Administration Capstone

Dr. Paulchris Okpala

Southern New Hampshire University

Introduction

The implementation process of the program will be carried out in five steps which will include creating a vision for the implementing the program, selecting a team that will champion the program, scheduling meetings with the selected team and involving the management in the process.

Step 1: Vision creation of the Medical Office Assistant program

To provide information and aptitudes required for entry level playing out the regulatory and clinical elements of a medicinal right hand. Simply put, the Medical Office Assistant program will train medical office assistants about the code of ethics so that they can apply it in the workplace. At the end of the program the participants will gain fundamental skills required for a physician to be responsible for patients. In addition, they will be taught the relationship between patient and provider, the procedure followed in releasing medical records and more other work ethics as required under Health Insurance Portability and Accountability Act(Somerville, 2017).The importance of the training program is to provide a path that will be followed from the beginning to the end.

Step 2: Selection of team members that will help in implementation of the program

            For the program to be successful, different team members will be required to work together and ensure that the objectives of the medical office assistant training program is achieved. The team members will be from different departments that will be affected by the program. They will include one member from the legal department, one member from each of the outsourced firms, one member from the communication office, a qualified medical practitioner, one member from the IT department and the medical office assistants who will be selected to be trained. This team will have a team leader who will lead the process step by step and ensure that they remain focused on the vision of the training program(Sims, 1998).

Step 3: Scheduling regular meeting and discuss training progress

There will be regular meeting of the team members whether the schedule is ahead of schedule or behind the schedule. The meetings will be held so that they can determine the training progress, identify what has been achieved so far and what is yet remaining. This shall be accompanied by presenting the program objectives which will reviewed by the team leader. The medical office assistants who are being trained will be required to raise questions and state the problems they are facing so that the different department representatives can assist them address the challenges as a team. Therefore, the regular meetings will be responsible with stock taking and ensure that the training program is on the right track.

Step 4: Involvement of the medical facility upper management

The medical facility executives will be involved in each and every step of the training program so that they can be briefed of the progress. They will be provided with relevant comprehensive reports so that they can be made part of the process. In addition, the implementation team will be able to inform the executives about the challenges they are encountering in terms of resources and they request the assistance they might require to address these challenges. The reason of involving the upper management is to ensure that the implementation process runs smoothly with their support and that there is no impediment due to shortage of resources required for the process to be successful. It will also ensure that the training that is being received is according to Health Insurance Portability and Accountability Actand that the process is in line with the organization mission statement.

Step 5: Evaluate whether the objectives of the training program has been met

            At the end of the program implementation process the employees will be required to be able to portray and apply individual and professional morals as trained and stipulated in the professional code of conduct as well as by the HIPAA(Gostin, 1997).Another objective that will be required to have been met at the end is the disclose methods that are used in medical documentation, procedural and indicative coding, protection guarantee frames as stated by Health Insurance Portability and Accountability Act. The trained medical office assistants will also be required to have learned utilization of standards in medical wording as well as be able to clarify the structures and elements of the human body frameworks.

             The medical office assistants will be required to have learned how to protect medical information by sketching out of the mill claims by preparing methodology and clarifying the distinction among the government and business medical coverage designs(Randolph, 1985).Another objective is that the medical office assistants will be required to be able to distinguish and portray the medical office assistance procedure as a standard patient connection in the medical office. They will also be required to incorporate the office analytics tests and systems in preparation of the patient for examination(Mullan, 2008).By meeting these objectives, the Medical Office Assistant programwill be a success whereby the frontline workers will be able to offer quality healthcare services and portray professionalism in their duties.

                                                          References

Gostin, L. (1997). Health care Information and the Protection of Personal Privacy: Ethical and Legal Considerations. Annals of Internal Medicine, 683-690.

Mullan, F. &. (2008). Non Physician Clinicians In 47 Sub Saharan African Countries. The Lancet, 2158-2163.

Randolph, A. M. (1985). Annal of Internal Medicine. Ethical and Legal Issues Related to The Use of Computer Programs in Clinical Medicine, 529-536.

Sims, R. (1998). Reinventing Training and Development. Greenwood Publishing Group.

Somerville, M. (2017). Medical Basic Ethical Principles. Retrieved July 5, 2017, from Ottawa Societ,The Individual and Medicine: http://www.med.uottawa.ca/sim/data/Ethics_e.html

Looking for a Similar Assignment? Order now and Get 10% Discount! Use Coupon Code "Newclient"