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Mini-Case Study Uigeadail Manufacturing &amp

Mini-Case Study Uigeadail Manufacturing & Universal Corporation

(UM&UC) designs, builds, and sells precision measurement tools used in the scientific and medical research and energy exploration industries. The firm is highly respected for its quality products, effective product training programs, and professional customer service and support. In early 2014, UM&UC recognized that the sales team had become extremely mobile and were facing challenges that was impacting the team’s effectiveness. The VP, Sales engaged an independent consulting firm to assess and analyze the challenges and effectiveness and make recommendations on how to improve the sales and sales support process. The consulting firm report revealed the following key findings: 1 The sales and sales support teams are primarily mobile and rarely interface with company IT resources from a UM&UC facility. 2 The sales and sales support teams are mobile technology savvy and understand what needs to improve to make them more effective. 3 The sales and sales support teams need many of the same capabilities that would have at a UM&UC facility, but they need access and delivery to through a mobile device. 4 UM&UC IT infrastructure has not kept pace with the sales and sales support teams dynamic IT needs. 5 Some sales and sales support team members are trying to bridge the gap by using personal mobile devices, but these devices are not allowed to access the needed company IT resources. In addition, the consulting firm made several technology and process recommendations. In late 2014, UM&UC acted on many of the process recommendations and is now ready to implement the top technology recommendation, which is: “Transition the sales team and selected members of the sales support team to tablet style (iPad, MS Surface, Google Nexus, Lenovo Yoga, Samsung Galaxy, etc.) mobile devices.” UM&UC has set aside funding and is ready to identify standard device and roll it out to the sales and sales support teams. Based on the available funding, the cost cannot exceed $750.00 per unit. There are 75 sales and 107 sales support team members across the US, Europe, Asia, and MEA (Middle East & Africa). All personnel will be issued the same tablet. You are the Senior IT Infrastructure Specialist assigned to identify the candidate standard tablet and recommend an implementation roadmap for rolling it out. You confirmed and updated the requirements documented by the consulting firm, which are outlined in the matrix below. You do not need to address the software. You only need to ensure the hardware will be able to handle the activity shown in the requirements table. Table of Requirements ID Attribute Type ST001 Create, view, and edit documents, presentations, and spreadsheets Activity

IFSM 310 Small System Recommendation & Implementation Roadmap Detailed InstructionsMini-Case StudyUigeadail Manufacturing & Universal Corporation (UM&UC) designs, builds, and sellsprecision measurement tools used in the scientiFc and medical research and energyexploration industries.The Frm is highly respected for its quality products, e±ective producttraining programs, and professional customer service and support.In late 2015, UM&UC recognized that the sales team had become extremely mobile andwere facing challenges that was impacting the team’s e±ectiveness.The VP, Sales engagedan independent consulting Frm to assess and analyze the challenges and e±ectiveness andmake recommendations on how to improve the sales and sales support process.Theconsulting Frm report revealed the following key Fndings:1.The sales and sales support teams are primarily mobile and rarely interface withcompany IT resources from a UM&UC facility.2.The sales and sales support teams are mobile technology savvy and understand whatneeds to improve to make them more e±ective.3.The sales and sales support teams need many of the same capabilities that theywould have at a UM&UC facility, but they need access and delivery to through amobile device.4.UM&UC IT infrastructure has not kept pace with the sales and sales support teams’dynamic IT needs.5.Some sales and sales support team members are trying to bridge the gap by usingpersonal mobile devices, but these devices are not allowed to access the neededcompany IT resources.In addition, the consulting Frm made several technology and process recommendations.Inearly 2016, UM&UC acted on many of the process recommendations and is now ready toimplement the top technology recommendation, which is:“Transition the sales team and selected members of the sales support team to tabletstyle (iPad, MS Surface, Lenovo Yoga, Samsung Galaxy, etc.) mobile devices.”UM&UC has set aside funding and is ready to identify a standard device and roll it out to thesales and sales support teams.Based on the available funding, the cost cannot exceed$750.00 per unit.There are 75 sales and 107 sales support team members across the US,Europe, Asia, and MEA (Middle East & Africa).All personnel will be issued the same tablet.You are the Senior IT Infrastructure Specialist assigned to identify the candidate standardtablet and recommend an implementation roadmap for rolling it out.You have conFrmed and updated the requirements documented by the consulting Frm,which are outlined in the matrix below.You do not need to address software at this time.You only need to ensure the hardware will be able to handle the activity shown in therequirements table.qattachments_e706b0ec1f299e2d35b3155d9875365c1414a7d5.docxPage 1 of 6
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IFSM 310 Small System Recommendation & Implementation Roadmap Detailed InstructionsTable of RequirementsIDAttributeTypeST001Create, view, and edit documents, presentations, and spreadsheetsActivityST002View large PDF documentsActivityST003Access & view product specifcations, schematics, drawings and pictures in ±ull HDActivityST004Access & display (play) product demonstrations and training videos in ±ull HDActivityST005Securely connect to WiFi networksActivityST006Securely connect to cellular/mobile networksActivityST007Securely connect to VPNActivityST008Participate in online, real time con±erencesActivityST009Access corporate enterprise resources (Intranet, Inventory, Billing, Invoicing, etc.)ActivityST010Receive, create, and send emailActivityST011Connect to printers and print wirelesslyActivityST012Take & save high resolution photosActivityST013Connect to large video display units wirelesslyActivityqattachments_e706b0ec1f299e2d35b3155d9875365c1414a7d5.docxPage 2 of 6
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