MKTG201 Fundamentals of Marketing
Question 1
Chick-fil-A is a fast-food café in the United States that concentrates on chicken
sandwiches. Notably, the customer’s needs, wants, and demands are distinct. Chick-fil-A’s
customer’s needs, according to the case provided, include drinking and eating. Needs are the
basic human requirements, which in their absence, human beings (Customers) cannot exist. Want
addresses a customer requirement, but in a particular manner, that is not essential to satisfy that
need. While an individual can fulfill their hunger or thirst requirements in several specific forms,
each time they select the product, Chick-fil-A customers illustrate a want. That is, a willingness
to consume one of the finest chicken sandwiches imaginable and encounter organization
workers’ exclusive and exceptional consideration (Hildenbrand, 2014).
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