MSL 665 Coaching & Conflict Resolution Belhaven University

Unit 8 Introduction
Unit Eight of the Coaching & Conflict Resolution
course culminates this examination of theories,
models and best practices related to mentoring
and coaching.
With all that you have done to be successful in this
course of study, it is my greatest prayer that you
were and continue to be enriched by the readings,
discussions, writings, and real-life practices that
make mentoring and coaching so unique.
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Unit 8 Topics
 The Thriving Coach
 Conflict Resolution: Maintaining Healthy
Relationships
 Best Practices for Coaches
 Building a Coaching Culture
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Course Level Competencies
 Objective 1.1: Define and identify components of best practices of
coaching, mentoring, and conflict resolution.
 Objective 2.2: Evaluate and research coaching and conflict
resolution and make recommendations for change.
 Objective 3.2: Practice effective conflict resolution skills through
use of role play.
 Objective 4.2: Apply methods for identifying perceptions, emotions,
and non-verbal communication in the workplace.
 Objective 5.1: Demonstrate professional conduct in oral
communication, written communication, presentation skills, and
punctuality.
 Objective 5.2: Identify attributes of God-centered conflict resolution
and coaching.
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Unit 8 Objectives
MSL 665
Coaching & Conflict Resolution
Belhaven University
Unit 8.1 Lecture
 The Thriving Coach
 Conflict Resolution: Maintaining Healthy
Relationships
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Conflict resolution can be addressed simply as
building healthier and stronger relationships.
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Coaching & Conflict Resolution
http://www.jazzercise.com.my/community/blog/february-2018/the-benefits-of-healthy-relationships
Forming Close Relationships
 Characteristics of close relationships:
 Behavioral Interdependence
 Need Fulfillment
 Emotional Attachment
 Emotional Availability
 Close relationships are a means of need fulfillment
through:
 Intimacy
 Social integration
 Nurturance
 Assistance
 Affirmation
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Coaching & Conflict Resolution
Building those relationships first starts with:
Being Self-Nurturant
 Accountability
 Responsible for your own decisions, choices, and
actions.
 Self-nurturance
 Realistic appreciation of self-worth and ability.
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Coaching & Conflict Resolution
Establishing Friendships
What makes a good friendship?
 Enjoyment
 Acceptance
 Respect
 Mutual Assistance
 Confiding
 Understanding
How can this be used in your coaching?
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Coaching & Conflict Resolution
How can you improve those coaching blueprint
plans?

How Perception Affects Communication
 Perception is the process by which people
filter and interpret information from the
senses to create a meaningful picture of the
world.
 Factors that affect self-perception:
 Self-concept
 Self-esteem
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Coaching & Conflict Resolution
I’m sure no one struggles with bad communication.
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Coaching & Conflict Resolution

Improving Your Communication Skills
 Learn appropriate self-disclosure.
 Get to know yourself.
 Become more accepting of yourself.
 Be willing to discuss your sexual history—with
your partner of course.
 Choose a safe context for self-disclosure.
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Coaching & Conflict Resolution
Improving Your Communication Skills, cont.
 Be a better listener.
 Competitive, or combative, listening: more interested
in promoting our own point of view.
 Passive, or attentive, listening: genuinely interested in
hearing and understanding the other person’s point of
view.
 Active, or reflective, listening: active in confirming our
understanding before responding with our own new
message.
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Coaching & Conflict Resolution
Nonverbal Communication
 Nonverbal communication includes all unwritten
and unspoken messages, both intentional and
unintentional.
 Touch
 Gesture
 Interpersonal Space
 Facial Expressions
 Body Language
 Tone of Voice
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Coaching & Conflict Resolution
Communication can help manage your
conflict resolution.
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Managing Conflict
 Conflict is an emotional state that arises when the
behavior of one person interferes with the behavior of
another.
 Conflict-Resolution Strategies
 Identify the problem or issues.
 Generate several possible solutions.
 Decide on the best solution.
 Implement the solution.
 Follow up.
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Coaching & Conflict Resolution
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Coaching & Conflict Resolution
Why 40% of Newly Promoted Leaders Fail Within
18 Months:
 82% Fail to build partnerships and teamwork with
subordinates and peers.
 58% Confused or unclear about what is expected of them.
 50% Lack of required internal political savvy.
 47% Unable to achieve their two or three most important
objectives.
 28% Take too long to learn their jobs.
 25% Lack of balance between work and personal lives.
So how can you help others benefit from your
coaching?
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Coaching & Conflict Resolution
http://www.mindxcite.com/Coaching/Personal-Coaching
Who Benefits from Personal & Executive
Coaching
 Individuals who want to grow, improve their
life/career skills, solve specific non-clinical problems,
and realize their full potential can benefit from
personal and executive coaching.
 A wide range of individuals have benefited from
personal and executive coaching along a number of
life dimensions.

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