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My two organizational problems are a patient falling in a hospital and a surgeon leaving extra equipment in the person (gauze, instruments, etc). The question is: Assess systems thinking and how your performance affects the overall system and customer satisfaction when address these problems

My two organizational problems are a patient falling in a hospital and a surgeon leaving extra equipment in the person (gauze, instruments, etc). 

The question is: Assess systems thinking and how your performance affects the overall system and customer satisfaction when address these problems 

 
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